Banner for AirClaim

AirClaim Anmeldelser 

556
•
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I am very satisfied with AirClaim’s service. Thank you very much for your professionalism, assistance, and patience throughout the whole process. You kept me informed and helped me with everything I... Se mere

Bedømt til 5 ud af 5 stjerner

Mi hanno aiutato dopo una disavventura successa al ritorno del mio viaggio. Ottimo servizio! Raccomando airclaim in caso di ritardo delle compagnie aeree

Bedømt til 1 ud af 5 stjerner

Ikke bruk denne. De fleste flyselskapene har egne løsninger der du ikke må gi store deler av beløpet til noen som egentlig ikke trenger å gjøre jobben på vegne av deg. Dette fikser du selv.

Bedømt til 4 ud af 5 stjerner

De ce nu mi s a parut complet ok, pentru ca din decembrie cand am depus cererea si pana in august nu am primit nici un semn de la voi si apoi am dat email sa intreb ce se intampla si in 3 zile mi s a... Se mere

Virksomhedsoplysninger

  1. Juridisk rådgivning

Skrevet af virksomheden

Airclaim.com a leading company in handling flight delay, cancellation, and overbooking claims since 2018. Founded in 2017, we have since been committed to enforcing passengers rights under EU Regulation EC261/2004 by helping them claim their rightful compensations. As a memento to our growth and trustworthiness, we are proudly listed on the Bucharest Stock Exchange in Romania. This listing is an important milestone in our journey as it signifies our commitment to transparency, credibility, and growth.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

556 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(556)

245 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Wrong amount

The company used over 3 months to pay me back what was owed. The others I travelled with got it much faster from others companies, and airclaim also took almost half of what I had claimed and what was promised. I was promised 250 euros, and I only got 160 back. I trusted them instead of the company I travelled with but that trust was broken. I Do not recommend using this service and I will not be using it again. I understand that they have to take a part of the service but almost 50% was not a part of the agreement, as well as it took such a long time.

18. juni 2026
Uopfordret anmeldelse
AirClaim-logo

Besvarelse fra AirClaim

Dear client,

We are sorry to read your review and regret that you feel disappointed with our service. However, we would like to clarify a few important points.

According to our records, your claim was submitted to AirClaim on 5 April 2026, and the payment was made to your bank account on 18 June 2026. Therefore, the process took approximately 2 months and 13 days, not over 3 months.

Regarding the amount, the EUR 250 represents the total flight compensation established under EU Regulation 261/2004 for flights under 1,500 km. This is not the final net amount payable after the service fee. As stated in the representation agreement accepted by the client, AirClaim’s fee is 29% + VAT, which totals approximately 35%.

You received EUR 162.28 from the EUR 250 compensation. This means that the retained fee was not “almost 50%”, as mentioned in your review. The fee applied was the contractual fee agreed in advance.

We understand that waiting for the finalization of a claim can be frustrating, especially when comparing timelines with other passengers or companies. However, each case may follow a different administrative path depending on the airline, documentation, verification, and payment procedures.

At the same time, we are glad that we were able to successfully obtain the compensation for you and complete the claim in accordance with the agreed terms.

We remain committed to handling claims transparently and in accordance with the agreement accepted by each client.

Kind regards,
AirClaim.com

Bedømt til 3 ud af 5 stjerner

I was a bit concerned because the…

I was a bit concerned because the information posted about my case on the website showed a 3-minute delay instead of the actual 3-hour delay. I tried to contact the team and sent five or six emails, but I did not receive a reply. Ultimately, the information I provided was correct, and I received compensation from the carrier. However, the communication channel was unclear, and my requests went unanswered. I think the support service needs to improve, but overall, I am satisfied with the compensation.

15. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Llevan semanas dándome largas sobre una…

Llevan semanas dándome largas sobre una indemnización (que ya la compañía aérea les abonó). Me solicitan una y otra vez la misma documentación. No son serios, no cumplen los plazos y encima te tienen para adelante y para detrás todo el rato. MI AMIGA LA RECLAMÓ DIRECTAMENTE A LA COMPAÑÍA AEREA Y EN MENOS DE UNA SEMANA TENÍA EL DINERO EN SU CUENTA, SIN PROBLEMAS NI QUEBRADEROS DE CABEZA.

La gestión de esta compañía de Air Claim deja mucho que desear. Huye tú que puedes🤣

26. maj 2026
Uopfordret anmeldelse
AirClaim-logo

Besvarelse fra AirClaim

Estimado cliente,

Lamentamos que tenga esta percepción sobre la gestión de su expediente. Según nuestros registros, su solicitud fue registrada el 26 de mayo de 2026, por lo que aún no ha transcurrido ni siquiera un mes desde la apertura del caso.

Queremos aclarar que no se ha incumplido ningún plazo contractual.

Entendemos que la espera puede resultar frustrante, pero algunos pasos dependen también de la información recibida de la compañía aérea y de verificaciones administrative obligatorias. Le aseguramos que su caso está siendo tratado y que se finalizará conforme al procedimiento aplicable.

Atentamente,
AirClaim.com

Bedømt til 5 ud af 5 stjerner

Servicii profesioniste

I used AirClaim to resolve a flight delay. The entire process was transparent and easy to track, and the funds were transferred in strict accordance with the initial contract. Efficient communication and a reasonable resolution time. A reliable company!

5. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent

Excellent
One of my suggestion is to provide the online tracking with login.
I faced issues to login and each time i need to send mail to get the status.
Otherwise the experience is good.

5. juni 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

AirClaim - transparency

The claim was successful. I did not like the transparency of the company. It was stated that I will receive a feedback (positive or negative) about the situation after a period. I did not receive anything, only 1 day after I sent an email. The response was that the claim was approved(no information about the reimbursement value).

18. maj 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere