AirClaim Anmeldelser 

De ce nu mi s a parut complet ok, pentru ca din decembrie cand am depus cererea si pana in august nu am primit nici un semn de la voi si apoi am dat email sa intreb ce se intampla si in 3 zile mi s a raspuns ca cererea a fost solutionata multumesc pentru bani, dar am doar impresia ca trebuia sa fiu contactata de voi, nu sa imi amintesc sa insist eu

Mi caso inició hace 10 meses. Entiendo los procesos con las aerolíneas pueden ser extensos pero quedo con la duda si estos 10 meses de espera valieron la pena el 29% que se otorgó a Airclaim. Agradezco su rápida respuesta cuando enviaba emails y cordialidad. No creo volvería a utilizarlo. Intentaría por cuenta propia

Servicio muy eficiente.
El pago fue El acordado según el contrato inicial.
El trato con la cliente fue muy profesional, las explicaciones muy claras y a la brevedad posible. Siempre muy cordiales y agradables. Estoy satisfecha y complacida. Muchas gracias

Airclaim actually refunded me. I was a bit skeptical at first but they did. My flight was delayed by seven hours and they took care of all the procedures but it sure took a lot of time and there's definitely a need to remind them that you exist but they did delivered on their promises.

Tutto come descritto, tempistiche leggermente lunghe, comunque consigliato

I would like to share my experience with AirClaim so that other passengers know what to expect.

On 15 July 2026, I submitted a claim through AirClaim's online form after a six-hour flight delay. I received an immediate confirmation saying that my claim had been received and was being processed.

I later discovered on AirClaim's website that I should apparently have received a link allowing me to follow the progress of my case online. No such link or information was included in the email I received.

After that initial confirmation, I heard nothing from AirClaim.

On 20 August, I emailed AirClaim saying that I wanted to discontinue their service and deal directly with the airline. I received no reply.

On 31 August, Finnair informed us that the compensation had actually been transferred to AirClaim on 17 July – only two days after I submitted the claim.

I immediately forwarded this information to AirClaim and asked what had happened to our money. Again, I received no reply.

On 5 September, we finally sent AirClaim a formal warning that unless they responded, we would contact the consumer protection authorities. Only then, on 7 September, did we receive a response.

AirClaim told us that they had apparently already informed us that the compensation had arrived and suggested that their email may have been overlooked in my inbox. They did not specify when this supposed notification had been sent.

This explanation is difficult for me to understand. I received their first email without any problem, and their emails started reaching me again immediately after I mentioned consumer protection. Meanwhile, my messages of 20 August and 31 August had received no response. I regularly checked my inbox and spam folder and found no notification about the compensation.

I then completed the payment form they sent me. On 8 September, AirClaim confirmed that the money would be transferred to my bank account within 30 days.

So, as of 18 September, we are still waiting for compensation that, according to Finnair, was paid to AirClaim on 17 July.

My main concerns are therefore not about whether AirClaim succeeded in obtaining compensation – Finnair paid it very quickly – but about communication, transparency and the time taken to pass the money on to the customer.

AirClaim charges a substantial success fee for its service. In return, I would expect customers to be clearly informed when their compensation has been received, to have access to the promised online claim tracking, to receive answers to important emails, and to have their money forwarded without unnecessary delay.

I will update this review when the compensation actually reaches our bank account.

UPDATE – 22 September 2026

I can now confirm that the compensation has been paid. I received the payment notification yesterday, and today EUR 389.46 per passenger arrived in my bank account.

I appreciate that the payment has now been completed. However, AirClaim's response to my review does not address my main concern.

AirClaim states that I was notified to provide my bank details. I did not receive such a notification. I regularly checked both my inbox and spam folder. After the initial confirmation of my claim on 15 July, I received no further communication from AirClaim until 7 September, after I had warned that I would contact the consumer protection authorities.

AirClaim also mentions that online tracking was available if I had created an account. However, the initial email confirming my claim did not tell me that I needed to create an account in order to track the case, nor did it provide a link or instructions for doing so. A customer cannot reasonably be expected to use a tracking facility they have not been told about.

AirClaim asks whether I tried to contact them before publishing this review. Yes, I did. I emailed AirClaim on 20 August asking to discontinue their service so that I could deal directly with Finnair. I received no reply. On 31 August, after Finnair informed me that the compensation had already been paid to AirClaim on 17 July, I contacted AirClaim again asking about the money. Again, I received no reply. Only after my warning on 5 September did I receive a response on 7 September.

Therefore, my criticism is not that AirClaim failed to obtain the compensation. They did obtain it, and Finnair apparently paid it very quickly. My criticism concerns the lack of communication after the payment had been received and the failure to respond to my emails.

The original compensation was EUR 600 per passenger. The amount eventually transferred to us was EUR 389.46 per passenger, after AirClaim's fees.

Based on my experience, if I ever have a similar claim again, I would first submit it directly to the airline rather than use a claims company.

Recomand cu toata increderea Airclaim, am beneficiat de tot suportul, in special de amabilitatea persoanei cu care am discutat la telefon pentru rezolvarea problemelor legate de zborul meu anulat.
Inca o data va multumesc pentru intelegere, seriozitate si promptitudine.

My experience with AirClaim – I would strongly discourage others from using their services.
I decided to use AirClaim in connection with a claim arising from being denied boarding by Wizz Air due to overbooking. Initially, I thought that using a professional claims company would be a good solution and would make it easier to obtain the compensation I was entitled to.
Unfortunately, my experience with AirClaim has left a very bitter impression.
My biggest concern is the lack of clear and transparent information regarding the commission charged for their service. In my opinion, anyone signing an agreement should be able to see from the outset, in a simple and unambiguous way, how much of any compensation awarded will be retained by the company. This is particularly important for customers whose first language is not English. Simply including this information in lengthy terms and conditions written in English does not, in my view, provide sufficient transparency. There is no clear information about service fees displayed prominently on the company's main website. The relevant information appears only in the Terms and Conditions and is not easily identifiable.
The second issue, and an even more serious one for me, concerns my withdrawal from the agreement. I submitted a notice of withdrawal within AirClaim's stated 14-day withdrawal period. Despite this, AirClaim refused to cancel the agreement, arguing that the claim had already been submitted to the airline.
What disappointed me most was that AirClaim completely ignored my email asking them to explain the legal basis for rejecting my withdrawal request. Instead of addressing my concerns, nearly a month later they sent me an email informing me that Wizz Air had accepted the claim they had made on my behalf and that the matter had been resolved.
I understand that a company may have its own policies and procedures regarding the commencement of services. However, as a customer, I would expect clear information before entering into an agreement, full transparency regarding costs, and prompt, specific communication, especially when a customer is attempting to exercise their right to withdraw.
To this day, I still do not know exactly what commission AirClaim charges because the information they provide is unclear. Even ChatGPT, which is supposed to know everything, was unable to determine with certainty whether the commission is 29% plus VAT or 50%.
I am giving one star because there is no option to give none.

Compensation for a delayed flight – the matter handled professionally and effectively.

30% que vous gardez en lors que chez luxair j aurais touché la somme légale mais bon c est comme ça c est déjà mieux que rien

They really help you out with filing a claim. I was hesitant at first but they managed to do it. Many thanks

Han sido muy profesionales y muy atentos en todo momento

Excelente. Contacte con Air Claim inmediatamente de la incidencia con el retraso del vuelo. Fue relativamente facil complementar la solicitud de reclamacion, y al cabo de unos dias ya me han resuelto favorablemente. Muchisimas gracias .

I did receiver my money after a while and probably a lot sooner than I would have done if I had to claim to the airline myself. I had to ask for the progress in my case acouple of times but always receiver an answer. I Will reccomend Airclaim to do your case, I know I Will use Them again.

Everything was perfect

Airclaim has been very efficient is managing our complaints with the airline. Strongly suggested

Fast, simple to the point!

O experiență foarte bună.
Serviciul excelent
Recomand

Wurde immer Zeitgerecht informiert. Rückerstattung hat stattgefunden.

Great experience