5MinSkin Anmeldelser 

Absolutely terrible customer service. Their IPL device burned my skin, and after promising a replacement, they canceled it and said they’d issue a refund. I’ve been chasing them for weeks, and they keep ignoring my calls and emails. Waste of money and time.

This company is a joke!
I received my device and used it exactly how they said. Started with 3 times a week, then move on to twice a week and just didn’t see the results.
I contacted the company who said yea what we say isn’t really right and you probably need to use it 3 times a week for 18+ weeks. It’s so time consuming taking at least an hour each session if doing under arms, bikini and full legs.
They said they would give me a partial refund which never came, I went back and forth for months asking for it with excuse after excuse. They then said they would give me a full refund and 8 months later it’s still broken promises and lies. Always get told they are escalating it to upper management and it will be sorted in 24 hours or I will have a reply in 24 hours but get nothing.
DONT WASTE YOUR MONEY ITS A SCAM

I gave 5 stars for their excellent customer service. Julietta was so very helpful and quick to respond to the issue I had regarding being short shipped the blades for the device. She always followed up within a day to inform me of what was happening and what to expect when. She’s a very kind caring person who will work with you until you are fully satisfied!
The dermaplaner works wonderfully once you learn the proper technique. I wasn’t too keen on the spray that highlights the hair that needs removal as your face has to be damp to shave it but the spray makes your skin dry so I won’t be using that anymore.

I have used the IPL for almost 2 years now. It took longer than 8 weeks at the beginning, but time and patience came through and I am smooth and hairless in the nether region and I Iove it, so smooth and soft. I do still use the IPL about once a week or longer as an upkeep type use. It does work permanently.

5MinSkin as a company is the best and Julieta is a wonderful communicator, kind, and a generous representative.
I bought 6 Dermaplaning tools for myself and friends for Christmas and we all love them.

Joni Guernsey

The product is great & when I didn't receive everything, I emailed them & they were on top of it! They were very responsive & helpful

The customer service experience was amazing. I purchased one of these devices a year ago, used it and loved it and put it away for a while. When I went to use it again I found that it didn’t turn on. I emailed the company and within less than a week they are mailing me a new device. This solution and the speediness on which it was handled exceeded my expectations.

I love my Dermaplaner!! And customer service has been great! I have found them very responsive and easy to reach to take care of any questions.
I had an issue that was quickly and easily resolved.

First off, I NEVER in my life have left any kind of review. However, this was such a horrible experience that it needs to be shared. I ordered the 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET on 12/7/2025 and belatedly realized it eas being sent to the incorrect address. So, I immediately sent an email to their support email address requesting that they cancel the order and refund the payment. I then ordered the same device and had it shipped to the correct address. It took several days for the order to be canceled and my issued a refund. During those days I had to continuously reach out to them to even get a response and threaten to file a fraudulent claim against them to for the company to FINALLY do it. Then an envelope arrived in my mailbox that was supposedly thhe device from my other order. The envelope was unopened and had their company logo on it and inside were only 4 packets of oregano oil capsules and no device. I looked up the tracking number and it said it had been delivered by USPS to my mailbox. I then contacted the company who said the order had been delivered to my mailbox. I informed them that a package was delivered but that the device was not in the package. Here again it took about a week, if not longer, for them to respond and again I had to constantly reach out to them to even get them to respond to my emails. During which they tried to get me to file a claim with USPS to say that the package was undelivered. I then informed them that I would not file a fraudulent claim with USPS saying my package was not delivered since a package from their company was delivered but their company just didnt put the device i bought and paid for in the package. I also informed them that if they did not send my device to me IMMEDIATELY I would be forced to file a fraudulent charge against their company. After all of that they responded in an email backtracking and saying they didnt want me to file a claim with USPS and that their company doesn't sell the capsules I was sent. Therefore, it didn't come from their company (even though it was unopened, had their company logo, and followed everything on the tracking number). After all of that, they FINALLY shipped my device which arrived this morning. This company it awful and I would not recommend anyone order from it ever. I certainly never will again. We'll see if the device even works after all of this.

I bought the Sculpt 2.0 IPL device from 5minskin. The device worked for about 2 minutes and then shut off. I have not been able to turn it back on since.

Bought the facial dermaplaning tool it worked fine for the first couple uses after that it would not charge also got the sculpt 2.0 both are junk. I would recommend to not spend and waste money on these products.

I was no pleased with product as it under achieved, I did have someone reach out to me but their promise wasn’t realized and no follow up. Just more advertising to offer other products.

I was calling about a broken cord and wishing to buy just a cord, but they sent me an extra cord for free.

I received this as a Christmas gift in 2024. I have used the device religiously on different areas every day since. It is now September 2025 and I have yet to see a significant change in hair growth let alone permanent removal. I even went to their site to see if I could buy the pre-treatment prep stuff but couldn't find it. I bought a different brand so we'll see how or if that one makes a difference.

This Company is very good at getting right back to you and rest assure they will take great care of YOU 🌻🌻🌻

The customer service is awesome. Took care of a problem quickly and efficiently. Very nice. Julieta was wonderful to deal with. Fast and efficient. My only issue is I need to recharge the until before each use. I don't really mind, though. I just plan for it.

Do not recommend this company at all!! I ordered their dermaplaning tool. I paid NZ$185. The package deal said it would come with the powder spray and a moisturiser balm. It took ages to arrive and there was no spray or balm. Customer service said they are out of stock and they have no idea when it will be in stock. They refused to refund me for these products. It has now been three months and no money or missing product. The tool itself does not hold charge for more than one use. I would not pay more than $40 for this tool. It’s a temu quality product. This company is a scam.

My bottle of hair finder wasn't working, I emailed the company and had a replacement within the week. I absolutely love my hair remover tool too.

I purchased a laser hair removal device from 5minskin three years ago - I’ve always been happy with it, especially since I was overcharged by a brand name salon for so long.

Recently, I decided to pick up the device again and use it on a different areas. I realized that I’d lost the cord. Rather than destroy my device playing cord musical chairs, I reached out to 5minskin customer support for assistance. There was a lot of back & forth, figuring out what generation my device was, what my new shipping address was, but eventually they shipped me a cord that ended up not being the right fit. I felt bad, but I went back to support to let them know it wasn’t the right one. They apologized and told me they’d ship the right one straight away.

They were so patient and sweet and quick to respond. When I got my replacement cord in the mail, I was shocked to see that they had sent me an entirely new device, complete with the cord! 🤠 amazing customer service, thank you SO SO SO much.