123 Reg Anmeldelser 

Prices rocket after the first year. My domain costs doubled. The cost to transfer to another provider was cheaper than the renewal. I offered 123 Reg the opportunity to keep a long-standing customer, but they were unwilling to move on price.

Amended review now I've calmed down.
123reg kindly sorted my issue out.
Much appreciated, thank you

Emails hosted with 123 have constant connection issues need constant password resets or just waiting long enough for it to forgot there is an issue. Customer support say they don’t support third party apps like outlook or apple mail and that I should just use the webmail.

Beyond a joke.

I had been a satisfied customer of TSOhost for years until 123-reg acquired their services. Unfortunately, my experience with 123-reg has been extremely disappointing. Since the takeover, my bills have increased significantly — over £210 just for SSL certificates, domain hosting, and renewals.
I raised these concerns with their support team and was assured that a manager would review my case and get back to me promptly. However, it has now been eight days without any contact or acknowledgement of my support ticket. I followed up again, and was told that a manager would be in touch once they reviewed my case. Nearly three weeks have passed, and I have yet to receive any communication or resolution.
This level of service is unacceptable. I strongly advise others to stay away from 123-reg, as there are many reputable companies that genuinely care about their customers. TSOhost was reliable and customer-focused — it’s a shame they were bought out by such an inept, profit-driven organization.
For transparency, my support ticket number is REG-26111. If anyone from 123-reg is reading this, I hope you will address this issue and improve your customer service.

Very hard to cancel a subscription for an SSL certificate which was not required. Round and round in circles two years in a row on the same matter. They wouldn't issue a refund, claiming the account was in a different email, even though I had proof the payment came from my account. Disappointing practices. Avoid recurring products. Ultimately required credit card chargeback in my case.

They changed the email forward settings without notifying me, meaning that I missed two solid weeks of freelance work. I've half a mind to sue them for loss of earnings. Called them on the phone and was just shy of verbally abused by an unhelpful person. Trying to move the domain to Cloudflare and they're making me wait 7 days instead of releasing it right away, which is perfectly within their power to do—literally every other registrar I've worked with can do this. Avoid 123 Reg, if only for the terrible customer service!

If you use 'auto-renewal' they will also encourage to renew manually, just in case. Then guess what, you've been charged twice.

You'd think on explaining this to their customer service (available for your convenience on 'chat' only), they would rectifly - but apparently 'this is not possible'

I was then threatened with discontinued service if I approached the credit card company for a refund, as is our statutory right.

Dear 123‑Reg Team,

I am writing to express my concern regarding the handling of customer credit card information. I currently have no services set to automatically renew, yet I noticed that my credit card details remain stored in your system.

I am unclear why 123‑Reg would retain this information without explicit authorisation, as doing so potentially exposes customers to unnecessary risk in the event of a security compromise.

It is important to note that no service is impervious to hacking, and 123‑Reg has experienced security incidents in the past:

2012–2013: A control-panel vulnerability reportedly allowed unauthorised access to customer domain settings and facilitated the transfer of approximately 300 domains without authorization.

(Source: The Register, “300 UK domains pilfered, MASSIVE security lapse blamed,” 21 March 2013)

2016: A technical incident involving a maintenance script allegedly resulted in the deletion of data on several virtual private servers, impacting websites and email services for some customers.

During that incident, some customers reportedly had temporary visibility of others support ticket data due to session and permission handling issues.

(Source: Ars Technica, “123-reg deletes sites in massive clean-up script blunder,” 18 April 2016)

While these events were operational errors rather than deliberate hacks, they illustrate that storing sensitive customer data unnecessarily increases exposure to potential risks.

Retaining credit card information without explicit consent, particularly when auto-renewal is not enabled, raises GDPR compliance concerns.

I contacted 123‑Reg customer service via live chat to address this issue. I explained my concern that the current system, which prevents customers from removing their own credit card details without adding a replacement, is unsafe and poorly conceived.

Rather than addressing my concerns, your representative focused on labelling my comments as rude, failed to assist with removing my card, and subsequently disconnected the chat.

At no point did I use offensive language toward the representative; my intention was solely to highlight the extremely poor judgment in the system design, which I described as “idiotic” in the literal sense of the word: “extremely foolish or showing very poor judgment.”

I am disappointed by the response from customer service and the inability to address a legitimate security concern professionally.

I request the following:

Immediate guidance on how to safely remove my credit card information from your system.

Confirmation of the steps 123‑Reg takes to secure customer data that is not required for active services.

Clarification regarding your GDPR compliance measures concerning retained payment information for inactive accounts.

I hope 123‑Reg takes this feedback seriously and implements processes that prioritize customer security and transparency.

The service works fine but the support system is poor and confusing.

What's wrong with being able to ask questions by email or raise a ticket directly? It's by far the best route for a customer, as it means you have a good record of the conversation.

They've gone down the road of "live chat" and phone calls only, which is one of those roads that might seem good but is actually functionally deficient and irritating.

I have been trying for 4 days to have an invoice that was billed to an incorrect name amended. 123Reg have refused to provide any assistance, and are insisting that the mistake is my fault despite my last few invoices being billed under the correct details.

They have supposedly conducted an investigation and came back with nonsensical explanations that put the blame on me.

Their platform is not fit for use and they clearly cannot be bothered to help customers that are encountering issues.

In terms of their hosting and other services, they charge far too much money considering there are services like CloudFlare that offer so much more for free or at a fraction of the cost.

123Reg and their parent company GoDaddy also employ scummy business practices when it comes to customers shopping for new domains, but there are other reviewers that have already given more detail on this.

I have used 123Reg for many years across multiple businesses, and currently have about 50 domains registered with them. I will now be looking to move them all elsewhere.

They keep charging us for SSL certificates we haven't bought from them, sometimes for websites that don't even exist. It looks like they search the Internet for websites or DNS entries, and then send fake bills or renewal alerts to our billing department.
They have charged us hundreds of pounds over the last few years, all for services we never bought from them.

Don't use this company to search you're desired domain. I left a domain name in the shopping cart, next day it was not available. Whois showed it was registered the same day by the parent company GoDaddy. It now diverts to a landing page that's terms are GoDaddy.
It's a scam where they then mark as a premium domain and re market for a considerable higher amount.

I had the pleasure of dealing with a Customer Services Representative, Lexa, who could not have been more helpful, attentive, understanding, and proficient in her role. In a time where people are often intolerant and impatient online, Lexa was a breath of fresh air, and nothing was too much trouble. Aside from her acumen regarding domain ownership and management, she really took the time to consider the end-user (in this instance, a former client of mine, nearing retirement and needing assistance where possible). If I could rate Lexa more than five stars, I would. Thank you 123 Regs!

We've been very happy customers of 123Reg for many years, and today reminded us why! Phone answered in very short time. Emma was incredibly helpful, patient, technically brilliant and thoroughly pleasant to speak to. She went the extra mile to explain all the options to non-experts (us!) and we now understand the best option for us. Thank you so much Emma!!!

Cannot talk to support via email, which is completely, unbelievably ridiculous for a digital services company. Only able to communicate via live chat or phone, and live chat doesn't work with my browser and I loathe sitting on hold waiting for someone to sell me something.
Edited to reply to response: rather than trying to tell me to change my browser (how infuriating), why not just let me use email like a normal company?

Just a brief one to say my VPS hosting was transitioned over to 123-reg from Tso-host a year ago. Although prior 123-reg has always handled domains. So regarding domains, dns, nameservers, record updates and forwards everything has always been quick and flawless.

Now regarding the VPS hosting, If you search for UK VPS hosting in google you'll see the main 4 competitors on the first page. All 4 of their VPS services are significantly, and I mean significantly, less performant. My fairly basic £22 a month VPS is setup properly, using KVM, EPYC cpu's, local memory pool, fast ssd/nvme storage. The cpu, disk and network throughput is incredible for a VPS, it is like I am working on a dedicated server on my local network.. for £22. My uptime this year was 100% too - thank you.

VPS packages don't guarantee specific hardware or performance levels - other experiences may differ but I can only comment on my own, which is perfect.

Terrible service – would not recommend

Drew, the customer service agent who handled my case, was extremely unhelpful, very blunt, and rude. I was not informed that the auto-renewal had failed, and was then charged a redemption fee just to recover my own domain.

The situation was handled badly from start to finish. The service was poor, communication was lacking, and there was no effort to help resolve the issue. I would not recommend 123 Reg to anyone.

Despite claiming to offer an award-winning service, you have been unable to provide any meaningful update or timeframe for resolving the DNS outage.

We were informed by phone that this is a “minor issue,” yet it has taken our entire system out of service. At the same time, no guidance or estimated resolution has been provided, which contradicts the claim that the issue is minor.

Additionally, your support status page continues to state that all systems are operational. We specifically asked for this to be updated, as it is the only way we can monitor progress and receive updates. This information remains incorrect and misleading, as it fails to acknowledge an active service issue.

Awful service. Our DNS was down, and we were told by 123 Reg customer services that it was a small issue to them as a company. We have clients screaming at us as we can't access our platform. Major issue for us, and 123 doesn't care and can't tell us when it will be resolved!!!

I was contacted by the underlying registrar of one of the domains I own, stating that the information provided for the WHOIS was being reviewed and that the domain had been suspended pending deletion. I was surprised that 123reg had not contacted me about this at all, and it quickly became apparent that they had no idea what was going on. This is where the problems began.

First of all, 123reg offers no email support. You would think that a technology company would provide email support for more complicated cases, but their only options are telephone support during office hours or a chatbot on their website. I opted for the chatbot and was then forced into an awkward discussion in which the representative told me I would need to disable my two-factor authentication because they were unable to verify me while I was using a passkey. Their only proposed solution was for me to reduce the security of my account in order to be verified. Seriously—this is supposed to be a tech firm.

Despite asking dozens of times for an email contact, they were either unable or unwilling to put me through to anyone who could help. Instead, they repeatedly insisted that I weaken my account security so they could verify me, even though I was already logged in. After nearly half an hour, they finally said they would need to raise a ticket and that someone would email me—exactly what I had been requesting the entire time.

This is where the situation deteriorated even further. When the email finally arrived, it stated that I would need to provide personal identification, specifically a passport, to verify my identity. I was then instructed to email them a full copy of my passport so they could verify the details. Email is not a secure medium. You would hope that a company responsible for email and domain services would understand this, and that asking customers to email copies of passports is an open invitation to identity theft.

I’ve come to feel that 123reg does not understand even the most basic fundamentals of security, nor do they appear to have a clear understanding of what is happening with customers’ domains. The email I received looked very much like a phishing attempt, and I would have ignored it if it were not for the fact that I checked my domain had been suspended within the portal. Why wouldn't 123Ridge contact me when they were doing this? Do they not know, or do they not care?

They are happy to take the money each year as their fee, but do not have the systems in place to gather the information needed by many registrars.

After reading more about the domain process with .IT NIC, I’ve realised that 123reg should not be selling these domains without collecting the required information upfront—something their portal is incapable of doing.

I was eventually emailed by a support representative, which proves that they do have email support—they just choose not to offer it. To their credit, the chat is manned by real people, not some AI bot . But this then means that you spend longer waiting, on hold, and unfortunately they have implemented passkeys without thinking through how they will support verification even though I was already logged in

This is one of the least customer-centric companies I’ve ever dealt with, and by far the least secure.

I will not provide sensitive identity documents via email

Why doesn’t a company like this have a secure portal, or any verification method that doesn’t involve emailing highly sensitive personal documents?