Heart Internet Anmeldelser 3.983

Michael was very informative and the issues I faced were assisted in a prompt and professional manner. Thank you so much for your help! :)

I chose Heart Internet’s Managed WordPress hosting expecting a straightforward setup and reliable support. Instead, I’ve spent four weeks trying to gain basic access to a WordPress site that still doesn’t function correctly.

The issue escalated from incorrect provisioning through to broken temporary hosting URLs, SSL certificate mismatches, failed WordPress admin access and repeated configuration problems. Even after correctly configuring DNS myself, the platform continued serving invalid certificates and inaccessible login paths.

The most frustrating part has been the support process. Responses have largely consisted of “we’re looking into it”, and my personal favourite, “hang tight!”, without meaningful technical updates, ownership, or realistic timelines. Frankly, that feel dismissive and totally unacceptable when you have a business-critical website sitting unusable for weeks. For a managed hosting product, I would expect far better platform stability and escalation handling.

At the time of writing, I’ve spent hours troubleshooting issues that appear to sit within Heart Internet’s own provisioning/configuration environment rather than anything on my side.

Unfortunately, this experience has seriously damaged my confidence in the platform for business-critical projects, and based on my experience I would strongly encourage others to think carefully before relying on this service for a live website.

I've had my company site & emails hosted by Heart for years, & their rapid & professional response is refreshing & always gets to a postive conclusion - can't recommend Alexandra & the team at support more......

Thank you

I have been with Heart Internet for 18 years and they have always given such a great service to me. I have had the Reseller Pro account for all that time and ran a small web design business for many years and Heart's systems and helpful support team made everything so easy to use and manage all the websites I created. Recently I needed to change to a smaller hosting package and was worried the change would be difficult with all the domains and website Packages. I need not have worried as I was given great help and various options by Tak Tran which I had not thought of and he made transition to a more suitable package so very easy. I am very grateful to Tak and everyone at Heart Internet for their great service over the years.

The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one part of the solution was going to take a couple of days, he let me know so that I wasn't left wondering if I had been forgotten. He followed up and everything is complete.

I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time and effort guiding me through my errors step by step. He made everything much simpler and easier to do. All sites up and running smoothly. Thanks again Waqar.

Adrian I was super helpful! Went above and beyond. Thank you. Very much appreciated.

Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond.

They allow you to focus on your core business rather than worrying about hosting issues. If problems do arise, there’s always someone willing to help work through them.

Recently completed a fairly complex hosting migration with their support team and really appreciated the assistance throughout.

Alexandru was most helpful in diagnosing the problem that went beyond a mere hosting issue, and did so very quickly.

I run a marketing business we had an awful problem with a client, the old company would not release there domain Carmen at Heart Internet was nothing short of brilliant she resolved the issue super quick and was so easy to work with

I enquired about getting full details of all the services I have as a reseller with Heart as I have ADHD and have become overwhelmed and trying to track everything. I also needed to look at reducing costs as I am not really working due to health issues.

I had a very quick response from Carmen C who was friendly and professional in her manner.

I got details of the services that I have and exactly where to find where I could manage them. Along with this Carmen explained how I might look at reducing my costs as I do not have as many hosting packages on the account now.

This has made feel more in control and also helped me half my monthly cost. Brilliant support. I only wish I had done it much quicker.

Adrian was brilliant today - helpful and quick to do all that was needed - a credit to Heart Internet

My VPS was up for renewal and spoke to sales regarding my options. They were very helpful and advised I upgraded to a more up to date server and was able to reduce the renewal price as well. I was kept up to date via their support tickets whilst my website was being migrated to the new platform and is now up and running and very pleased with the service.

Have just moved our charity email account directly to Heart, having previously been part of a package which was managed by a 3rd party. I'm a trustee of a charity and needed quite a bit of help to set things up properly. Alexandria Maria was particularly efficient and helpful in answering a series of questions that I had.

Always great response to help me run my business. I depend on Heart Internet.

Andrew was really helpful in sorting out our issue.

Thanks for the help in resolving the issue with the installation of the
SSLKey
Alex Simileanu was very helpful in looking at the issue - made a bit more complex as alex reported:

The SSL you are seeing as Installed, is the old SSL from our old
SSL provider, Starfield Tech, which is no longer needed as it does not work.

All resolved by Alex
Great work
Many thanks

As usual with Heart, their support is amazing. The speed of their response was great and they sorted my issue immediately. The best support I have ever had on any hosting package.

Carmen C got on the case and pointed me in the right direction and having lost all email and company website, through no fault of Heart am now all sorted
Thanks Carmen

Robert and his team assisted me with upgrading my servers. They were incredibly helpful throughout the entire process, I’d highly recommend them.