The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and responsive customer…
Friendly and responsive customer support. I've been with Heart Internet for many years and customer support as being one of my favourite things about them from the beginning.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Victor,
Thank you for your review. Friendly and responsive support is exactly what we aim for! We appreciate your support over the years.
Kind regards,
Mike
Very impressed
Carmen responded very quickly and was extremely helpful. Very impressed.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Karen,
Thank you for your kind words. We're pleased to hear Carmen responded quickly and was helpful in solving your query!
Always here when you need us.
Kind regards,
Mike
Fantastic customer service from Andi C
What fantastic customer service from Andi C today. I needed help with an error I made and it was sorted quickly and painlessly. Can't recommend Heart enough - their customer service has really improved.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Claire,
Thank you for your review! It's great to hear Andi C provided excellent support and we appreciate your recommendation.
Kind regards,
Mike
How can you not love Heart Internet?
How can you not love Heart Internet.
Really responsive customer service. Thank you VERY much to Carmen for your help today. Got us up and running in no time. No nonsense... just fast and friendly service.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Lee,
Thanks for the brilliant feedback! We’re really pleased Carmen was able to get you up and running quickly with no fuss, just how support should be.
Kind regards,
Mike
Prompt
Prompt, clear advice. Thank you. And inside the site very easy way to handle html..great
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Richard,
Thank you for the great feedback! It's great to hear you found the advice prompt and clear.
Kind regards,
Mike
Exemplary Technical Support
I recently had to contact Heart Internet regarding their hosting of my client's email and website, with a view to transferring management to Heart from a third party, and also some website re-direction that we wanted to put in place. Heart Internet's support has been exemplary from start to finish. The process took several days due to all the different parties involved, and many messages to Heart Support, but their responses have always been quick, comprehensive, polite, and in many cases above and beyond what was expected. I have been very impressed with the service that I have received, and would recommend Heart Internet without reservation.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Bryan,
Thank you for such a detailed and thoughtful review. We’re really pleased to hear that our team could support you throughout what sounds like a complex process involving multiple parties.
Your recommendation truly means a lot to us.
Kind regards,
Chris
Had trouble sending company emails from…
Had trouble sending company emails from phone and laptop. I raised a support ticket and within a couple of hours received a helpful response telling me certain things had been updated, to leave it a while then reset and the situation was resolved and all working perfectly, no dramas.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ross,
Thanks for the great feedback! We’re really pleased the team was able to step in quickly and get your email issue sorted without any fuss. It’s great to hear everything is now working perfectly, just how it should be.
Kind regards,
Chris
Years of service handling hosting and…
Years of service handling hosting and domains with Heart was a very good experience with excellent support from the support team on many occasions.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Mike,
Thank you for your continued support over the years, it really means a lot to us. We’re so pleased to hear you’ve had such a positive experience with our services, and that the support team has been there when needed.
Kind regards,
Chris
Absolutely and utterly delighted with…
Absolutely and utterly delighted with the support Carmen gave us today. We have a very complex domain ownership query which was increasingly urgent, for a customer in CNI, and they managed this flawlessly. Perfect service, am incredibly thankful on behalf of my customer.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Amrit,
Thank you for the fantastic feedback! We’re really pleased Carmen was able to handle such a complex and urgent domain query so smoothly, especially with a customer depending on it.
Kind regards,
Chris
Domain forwarding issue…
I had an unusual request from a customer on domain forwarding to there new website which was not straight forward. I have been dealing with Alexandru a member of the Heart support team who has helped us get to a successful solution. Thanks Alexandru!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Duncan,
Thank you for the great feedback! We’re really pleased Alexandru was able to help work through the complexities of your domain forwarding request and reach a successful solution.
Kind regards,
Mike
Fast response, fast fix
Fast response and dealt with my problem immediately. Very impressed and would happily recommend this support team very highly.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ray,
Thank you for the fantastic feedback! We’re really pleased to hear your issue was handled quickly and efficiently.
We truly appreciate the recommendation - it means a lot.
Kind regards,
Chris
Great work!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for taking the time to leave a review! We appreciate your kind words.
Kind regards,
Mike
The support team has been very helpful…
The support team has been very helpful to my queries, Thanks you Alexandra Maria for your support.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Campbell,
Thank you for your kind feedback! We’re really pleased the support team could help with your queries.
Kind regards,
Mike
Adrian was a great help
Adrian was a great help, explained all I needed to know and helped with setting things up.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Adrian was able to explain everything clearly and help you get set up.
Kind regards,
Chris
Outstanding customer support
Outstanding customer support which helped a noob like me import an existing website onto Heart Internet's servers and get it up and running again (which was more complicated than first envisaged). Tak was extremely knowledgeable and made constructive and helpful suggestions as well as being very patient with me and promptly replying to my many support tickets. I learnt a lot as well as being very satisfied with the service received. Highly recommended.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Helen,
Thank you for the fantastic feedback! We’re really pleased Tak was able to help you get your website migrated and running again, especially with a more complex setup than expected.
It’s great to hear his knowledge, patience, and suggestions made the process smoother - and even better that you learned along the way!
Kind regards,
Chris
The tech support received was first class!
The tech support received from Alex this week was comprehensive and easy to follow. The service was first class and much appreciated,
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Paul,
Thank you for the fantastic feedback! We’re really pleased to hear Alex provided comprehensive support that was easy to follow.
It’s great to know the service was first class and appreciated.
Kind regards,
Chris
Great service as usual
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi David,
Thank you for your continued support and kind words! We’re really pleased to hear you received great service once again.
Kind regards,
Chris
A prompt and efficient response to my…
A prompt and efficient response to my ticket and query. A detailed response that compared to having an actual phone conversation. All in a thoroughly satisfactory experience. Well done Heart Internet customer services.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for the great feedback! We’re really pleased to hear you received a prompt and efficient response, and that the detailed communication provided the same reassurance as a phone conversation.
It’s wonderful to know you had such a satisfactory experience with our customer services team.
Kind regards,
Mike
Account Hosting Change
I was dealing with Tak in customer services who helped me move over my account to a new hosting setup. It was very a very smooth and simple process, and Tak did pretty much everything. I didn't experience any down time and was very happy with the service.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Steve,
Thank you for the great feedback! We’re really pleased Tak was able to make your move to the new hosting setup smooth and straightforward.
It’s fantastic to hear everything was handled with no downtime and that you were happy with the overall experience.
Kind regards,
Chris
very very helpful
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ramesh,
Thank you for your feedback! We're really pleased to hear you found the support very helpful.
Kind regards,
Chris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.