The customer service person that handled my query was very good. He understood my issue straightaway, explained the steps to sort everything out. It was not a time critical issue for me, but when one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a number of small websites, and with advice from Waqar Ahmed, was able to amalgamate them into a simpler hosting package. When I had a problem with the ftp addresses Waqar spent a lot of time a... Se mere
Virksomheden har svaret
Great, prompt service I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their... Se mere
Virksomheden har svaret
Responsive, helpful, and consistently reliable. I’ve used Heart Internet for around 6 years across multiple websites and have always found their support team knowledgeable and quick to respond. T... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Kontaktoplysninger
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, Storbritannien
- sales@heartinternet.uk
- heartinternet.uk
4,6
Fremragende
4 t anmeldelser
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I got a swift answer to my query.
28. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Great technical and customer support
The customer and technical support received once again are just top class, timely, professional and simple to understand
5 stars all day long :)
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Robert,
Thank you for the fantastic feedback! We’re really pleased to hear the support you received was timely, professional, and easy to follow.
5 stars all day long means a lot to the whole team!
Kind regards,
Mike
Vast amount of help
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
Always impressed with the swiftness...
Always impressed with the swiftness and standard of support offered by Heart; regardless of issue, they're always fast to step in and help. This time Andrei was kind enough to assist with some DNS updates. All sorted within just a few messages. Thank you again!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Edward,
Thank you for the lovely feedback! We’re really pleased to hear you’re consistently impressed with the speed and standard of our support. It’s great that Andrei was able to get those DNS updates sorted quickly and smoothly for you.
Kind regards,
Chris
What a great service always on the…
What a great service always on the ball..
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Excellent customer service and help to fix a problem.
I had a major issue with my website when I tried to migrate it elsewhere. The new hosting company only had a bot and I couldn’t sort it out. I decided to migrate it back to Heart and I have been so impressed with the help they have given me. The customer service has been exemplary with a real person taking the time to help me every step of the way. The original mistake was my own but with their help I have fully restored my website. I am really pleased with their customer service as it has been very responsive and helpful to someone like me who has very little knowledge of how to fix things when they go wrong. I would highly recommend them as you really can’t beat real people to help rather than just talking to a bot.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Linda,
Thank you so much for sharing your experience. We’re really glad you decided to return and that our team could support you properly through what sounds like a very stressful situation.
Website migrations can be tricky at the best of times, and it’s completely understandable to feel overwhelmed, especially when you’re not getting the human support you need. We’re proud to offer real, knowledgeable people who will take the time to work through things step by step.
It’s fantastic to hear your site is now fully restored. Your recommendation genuinely means a lot.
Kind regards,
Chris
Great help for a real amateur. Thank you.
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped working I really panicked and could not find the cause. Although in the end it turned out not to be anything to do with Heart Internet Andrew kindly helped me struggle through. Such a relief to have someone to check things through with.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Paul,
Thank you for sharing this, it’s completely understandable to panic when emails suddenly stop working. We’re really pleased Andrew was able to support you through it, even though the issue wasn’t on our side.
Having someone to sense-check things and guide you through can make all the difference, and we’re always happy to do exactly that.
Kind regards,
Mike
Always a great service from the Team at…
Always a great service from the Team at Heart Internet.
The speed of response has improved tenfold over the last few years. So much quicker and efficient. Thanks Andi for your prompt sorting out.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Gary,
Thank you for the great feedback! We’re really pleased you’ve noticed the improvement in response times over the past few years, it’s something we’ve worked hard on.
Kind regards,
Mike
Great Account Management
Our account manager Waqar, worked tirelessly to get us back online and investigate an issue with our account. We are extremely thankful for his patience, professionalism and guidance to resolve and identify preventative methods. We recommend Heart internet as a great partner to any business in web hosted solutions.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Heart Internet
Hi Raj,
Thank you for the fantastic feedback. We’re really pleased Waqar was able to support you so thoroughly and get everything back online while also helping put preventative measures in place.
It’s great to hear you value the partnership approach, we truly appreciate the recommendation and your trust in us.
Kind regards,
Chris
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.