I made a purchase recently via the website, I phoned to enquire about the item I’d purchased and the service I received was exemplary. The member of staff I spoke with was very polite and super helpfu... Se mere
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Se, hvad kunderne siger
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Se mere
Virksomheden har svaret
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Se mere
Virksomheden har svaret
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Kontaktoplysninger
Arwenack Street 18, TR11 3JD, Falmouth, Storbritannien
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,7
Fremragende
118 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Timely delivery on in stock items
Timely delivery on in stock items. Very helpful in emails when shipping to me in the United States. Honest about items not in stock and didn’t waste my time. I’ve used Willow and stone several times in past few years for almost all my knobs and pulls. Products are beautiful and well made. Impressive.
18. marts 2024
I shop here frequently
I shop here frequently. Always good quality and fast service.
16. februar 2024
Recommend
Order arrived in reasonable time. Well packaged. Had a few questions and customer service was fast & friendly.
1. december 2023
Uopfordret anmeldelse
Great product
Great product - easily fixed to wall - quick delivery and good value for money - Could possibly have done with screws and plugs included though
18. januar 2024
Excellent across the board
I've bought from Willow & Stone a few times. The website is one of the best online stores I've seen. Excellent photography. Excellent check-out experience. They're easy to get hold of in case of any questions. And the products are outstanding, at a really fair price.
2. januar 2024
Uopfordret anmeldelse
Very satisfied with my purchase.
Fast delivery and the product was exactly as described.
18. december 2023
Amazing customer service
Amazing customer service. My package arrived damaged by the courier and Willow and Stone couldn’t have been more helpful. They kindly posted a replacement out the next day so that it arrived in time for Christmas. They were amazing!!
18. december 2023
Great speedy service when an item was…
Great speedy service when an item was missing from my order
20. november 2023
Besvarelse fra Willow & Stone
Thanks so much for the review, glad we were quickly able to solve an issue!
Likked the product aesthetics but...
Delivery of letter box was on time and product, which was purchased because of its aesthetic, period design looked the part. There were however practical problems. Firstly the face plate was quite shallow so that the hinge mechanism + the fixing points for the through the door bolts had to be recessed into the door. This made it evident that the hinge mechanism was only a few milimetres clear from the edge of the face plate making it difficult to fit without a gap but in my case the existing door cut was irregular and this is inevitably visible. (There were no detailed dimensions on the website and no tenplate is provided to assist installation.) Also whilst the brasswork should be reasonably corrosion resistant, the hinge, spring, bolts etc are mild steel. In the best of circumstances there would be galvanic corrosion but we are by the sea! I will use corrosion inhibitors to minimise the harm but I'm not optimistic.
20. november 2023
Besvarelse fra Willow & Stone
We are really pleased that you like the look of your letterplate as much as we do, and I do hope it lives up to expectations. We’ve been selling them for nearly 20 years and can honestly say that we get very very few issues. However, we would be really interested to be kept up-to-date with how yours fares, but to reassure you, we are ourselves based right beside the harbour so we do sell a lot of door furniture for properties very close the sea. (The stainless steel collection was developed for exactly that). See how you get on, but I’m confident you will be pleasantly surprised. A regular wipe over to remove salt residue from the surface of the letterplate is the most important thing. I do agree that letterplates can be a faff to fit especially on older doors with existing holes as there’s no ‘standard size’, but once installed do a wonderful job. Thanks again for taking the time to review.
An excellent purchase
It’s a beautiful woodpecker door knocker & fits really well. We’ll enjoy seeing it & are very pleased with the purchase.
20. november 2023
Besvarelse fra Willow & Stone
My current favourite door knocker! Such a little character. Thank you so much for taking the time to review and please do send us photos once installed!
Brilliant service
Easy to order online with quick delivery and excellent quality items.
20. november 2023
Besvarelse fra Willow & Stone
Really happy to hear, thank you for your review.
Easy on-line ordering and quick telephone help if needed
Super service and knowledgeable help if needed obey rapidly answered telephone. Thank you.
17. november 2023
Besvarelse fra Willow & Stone
We like there to be a human available when needed, we are quite old fashioned in that respect! Thanks so much for reviewing.
Besvarelse fra Willow & Stone
You’re very welcome, please visit us gain soon.
Efficient and friendly from web and…
Efficient and friendly from web and phone through to home.
17. november 2023
Besvarelse fra Willow & Stone
So pleased to hear that as it’s exactly what we aim for.
Replacement Brass Handles for Cast Iron
We were looking for brass handles the same as the Shell Handles we have in cast iron, but could not find them, I even thought about brass plating the originals, but the quote was £18 each plus vat and postage and packaging making them over £200. I then found WillowandStone, they had brass handles very similar looking and in size. Saskia answered my questions I ordered 10 off,and managed to fit them covering all the existing holes. I am very pleased at the outcome and support from WillowandStone.
Thank You Graham
24. november 2023
Uopfordret anmeldelse
Besvarelse fra Willow & Stone
Thanks Graham, so pleased to hear that the wonderful Saskia ended your search. Do send a picture once installed!
Besvarelse fra Willow & Stone
Thank you Roger much appreciated. We look forwards to you shopping with us again.
The ceramic knobs arrived well pack and…
The ceramic knobs arrived well pack and were as advertised. All good.
18. oktober 2023
Besvarelse fra Willow & Stone
Good to hear thanks so much for the review!
fast service great price and quality…
fast service great price and quality goods.
ordered some pot handle backs ,couldnt be happier with them.Would go back to them if i need more old world door handles or fitments
19. september 2023
Besvarelse fra Willow & Stone
Thank you so much Steve, that’s exactly the sort of service we aim to deliver 👍
Besvarelse fra Willow & Stone
Thanks Linda, glad they all reached you safely!
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