I made a purchase recently via the website, I phoned to enquire about the item I’d purchased and the service I received was exemplary. The member of staff I spoke with was very polite and super helpfu... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Se mere
Virksomheden har svaret
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Se mere
Virksomheden har svaret
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.
Kontaktoplysninger
Arwenack Street 18, TR11 3JD, Falmouth, Storbritannien
- 01326 311388
- sales@willowandstone.co.uk
- willowandstone.co.uk
4,7
Fremragende
118 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love all the products I’ve had from…
Love all the products I’ve had from Willow and Stone. I’ve bought oak pegs, plate shelves, cutting boards and some baskets. Great quality and just my style. Service and communication great.
20. januar 2025
Besvarelse fra Willow & Stone
Thanks so much for your custom and great feedback. I’m so pleased you keep coming back as we update our collections continuously. I’ve passed on your kind words to my lovely team.
Easy ordering process via the website
Easy ordering process via the website, quick delivery and best of all my lamp was in the sale! Perfect. Thank you 🥰
20. januar 2025
Besvarelse fra Willow & Stone
Great to hear as there’s nothing worse than a complicated ordering process! Please come again soon and thank you for taking the time to leave a positive review!
Rochelle was brilliant with her…
Rochelle was brilliant with her customer service and went above and beyond to help resolve an issue we had - we are thrilled with our bedside lights
18. november 2024
Besvarelse fra Willow & Stone
Rochelle IS brilliant and she’s very happy to receive this review thank you so much. I’m glad any issues were resolved by my wonderful team.
Customer service at its best!
Everything is so beautifully made and customer service is just great. My latest purchase was a selection of their new animal Christmas decorations. Highly recommend them as little gifts - or, like me, gifts to yourself!
18. november 2024
Uopfordret anmeldelse
Besvarelse fra Willow & Stone
How lovely to hear thank you so much. I passed your comments onto my team.
Super helpful staff and tremendous choice
Rochelle at Willow and Stone was really helpful with my online order. She kept me fully up to speed with the despatch and delivery and was able to handle all my questions very expertly. Also the shop is marvellous, such a lovely destination in Falmouth hosting a large variety of wonderful home wares.
10. november 2024
Uopfordret anmeldelse
Besvarelse fra Willow & Stone
What a lovely review thank you SO much. I’ve passed your kind words onto Rochelle too as she is indeed very helpful and knowledgeable. Thank you for also mentioning our beautiful shop, please visit again soon!
An amazing service from a great…
An amazing service from a great company. The products are extremely high quality, and you will not be disappointed with what you buy. Dealing with the company is a pleasure I I would have no hesitation in recommending them.
6. november 2024
Uopfordret anmeldelse
Beautiful brass doorknobs and A*…
Beautiful brass doorknobs and A* customer service. Who would have thought door knobs could be something to get excited about. Thrilled with our purchase, lovely quality and appearance. But even more so the customer service experience helping us to choose the correct hardware (latches etc). Definitely an 'over and above' experience. Would highly recommend.
24. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Willow & Stone
Wonderful feedback thank you so much - I’ll pass on to the team. (I too get excited about door knobs and ironmongery so you’re not alone. 😉)
Arrived promptly and very good product
Arrived promptly and very good product, I’m very pleased with it.
18. oktober 2024
Great customer service from start to…
Great customer service from start to finish. One of the best experiences I have ever had.
19. august 2024
Excellent service from Willow&Stone
Willow & Stone were excellent to buy from. Great, easy to navigate website. Quality goods, delivered safe and quick. Definitely go to them for future gifts 👍
18. juli 2024
Availability and information great
18. juli 2024
Really good quality brass
Really good quality brass, finished to a very high spec and the packaging second to none! 5*
17. juni 2024
The lights are perfect
The lights are perfect . Just what I wanted to replace a set that were worn out.
21. maj 2024
Great customer service
Great customer service. fast and easy online order and arrived in super fast time
17. april 2024
Excellent service and delivery
17. april 2024
quality item safely received
18. marts 2024
Dette er Trustpilot
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