Wildanet Anmeldelser 1.126

When it works its great and I cant fault, good prices and speed. But the signal drops regularly (at least 3 times) so things on home network need resetting on a daily basis. Their billing system seems flawed i didnt pay for a couple of months at one stage and i have had money taken twice. Yes it got sorted eventually when the money was taken twice they wrote before the event and it still happened. Veterans discount advertised but never had it.

A great service from the day I enquired online. Very prompt service and installation. Now we can enjoy super speed broadband at a cheaper monthly rate than Sky.

Very Good engineer, clean tidy very polite and professional.
Well done Jamie

Jamie came this morning to connect our external cables into our home.
It was not a straight forward process (the way the house is set up) however Jamie took time to listen to me and to work with my request (to please hide all the wiring) and he completed the job to a very high standard. He was extremely careful within our home and with the work he had to carry out (taking down some coving to hide the wires) and left the area clean and tidy.
Jamie was friendly and courteous throughout. Cannot praise him enough... He is a big asset to your team. Thank you Wildanet and thank you Jamie! A very happy customer.

The two young chaps who completed the internal wiring were excellent (Finn and Kai) as was Jack who had to come to sort out a problem with the external wiring(carried out by contractors). Jack was then able to connect all my devices.

Friendly installer on the day. Efficient contractors to lay fibre cable albeit little English spoken. Installer did not hoover mess from drilling so one star dropped. Happy with the speeds and service at the moment.

Chloe has done a fantastic job installing fibre to my new home. All the cables are well hidden and no mess to clear up afterwards. Very polite, friendly and certainly knew they were doing. Everything installed and up and running in no time. And as a bonus, the new router is running faster than the old equipment in my old home! Very happy.

Chloe came to our house on Thursday 5th march to connect us internally to Wildanet. The outside cabling had already been fitted.

Chloe discussed with me were to fit the box and we settled on the lounge as the best option. She talked through what she would need to do and where the cable would run on the outside and that she would need to drill a hole through the wall.

Chloe was very nice and did an excellent job, very efficient, tidied up, and once the router had been set up she made sure I was connected the new WiFi. Also gave me a contact if any problems. Five stars for chloe

Everything about the experience was great - except- the password on the router was so small, it took several attempts to decipher what it was. Not great for anyone with less than 100% eyesight. Perhaps Wildanet could address this.

Signed up/order placed on Saturday, by the following Friday two members of staff were at my door ready to fit the hardware and connect me to the network.
Very fast and efficient service.

Matt G and Jamie were the engineers who visited my property to connect me and setup the equipment. Both gentlemen were very friendly, discussed the location options for the router and had me connected to the internet before midday.
Matt G and Jamie are assets to the business and deserve recognition for their excellent customer service alongside neat and tidy workmanship.

Good communications - apart from arrival time of operatives. Chloe who did the final installation was friendly, efficient and helpful, doing a neat job and providing all the information that we required.

Great service Derek did a fantastic job really pleased with his service

Quick efficient set from start to finish. All staff we interacted with were polite and knowledgeable. internet works fine and is fast. Great value for money

I had a chap called Jamie come and and wire us up. Lovely, friendly chap. Helpful, cleaned up after himself and rescheduled his day to fit us in before another appointment. Top bloke 👍

Great communication. Friendly helpful local staff on the end of the phone. Ian was fantastic! Installation went like clockwork! All stages of work completed within 4 days! From initial line installation from curbside box, to going live! Very friendly engineers. Arron was a fantastic engineer. No issues what so ever. A perfect service!

Kai and Finn , arrived on time and explained everything they was going todo and how the wildanet worked.
They did a clean and very professional job .

Chloe was brilliant - personable and efficient, dealt very well with our extremely thick walls and cleaned up beautifully afterwards. Everything was well explained and extremely comprehensive. Thank you!

I signed up for a package with one touch switch and switching credit, neither were done because I changed installation date and told it was my fault as I'd originally signed up for a different date. Customer service is terrible, they won't call you back but they'll turn your internet off same day if you complain.

In April 2025 I was pleased to see fibre conduits being installed on the opposite side of the road in our cul-de-sac. A week later John Ballard a field agent for Wildanet came knocking on my door and after a polite and professional chat found that Wildanet was live for our estate. After agreeing to a package I waited but unfortunately the survey stated that it would be difficult to get FTTP on our side of the road. I was kept informed of the issue by Wildanet and John. I knew Wildanet had to fulfill its obligation of getting FTTP in rural areas by 2027 but thought it would be a while before installation. Three weeks ago I had an email stating that Wildanet were requesting permission from the local council for the work required to install FTTP to my and a neighbours property, within a week Oakways were digging up the pavement and the road, they were a credit to Wildanet as their work was clean, tidy and well planned to minimise traffic issues. Within three days they were complete and on day three as they were taking away barriers I received a phone call from Wildanet saying there was an engineer in the area that could connect me. I accepted then Kai and Finn arrived within the next hour and I found them polite and professional as they informed me what needed to be done and checked I was happy every step of the way and within the hour I was up and running they even hoovered up.
All in all a slow start but a slick and professional process which made the whole experience worthy of a 5 star rating. Keep it up!

We were finally connected to Wildanet this morning and am so pleased with the service we received, Jamie was very nice and extremely helpful. Would never use anyone else again. Thankyou.