Wildanet Anmeldelser 1.126

Couldn’t be more pleased - a professional job delivered this morning, despite a tricky site. Thanks to Derek and Josh - excellent work.

Kai and Finn arrived this morning on Thursday 26th February to connect us internally to Wildanet. The outside cabling and box had already been completed.

They suggested coming straight into the lounge, instead of coming in through the porch and hallway, thereby reducing all the cables currently in the hallway.

They were both very pleasant and did an excellent job, tidying up any mess created, and once the router had been set up, they helped connect the laptop to the new WiFi. 👍

Derek did an excellent installation. He was a very tidy worker, courteous and very helpful. One happy customer, all that remains is to terminate my contact with BT.

Chloe :) was Amazing! Very friendly! Loved how she explained everything to us! Great service! X

Very quick service, great communication throughout and the engineer who came to install it, Jamie, was absolutely fantastic. He spent time locating the best placement for the router to make sure it was ascetically pleasing too. Absolutely brilliant!

Had the fibre broadband installed today.
The guys who completed the works were not only professionals, but competent, polite and courteous.

Matt, Mitch and Ben are a credit to the company. Top marks lads.

I can't emphasise enough how good they were.

So after the installation, it was all explained to us and off we went!

We have a stable signal and speeds consistent with the package.

Hats off to Wildanet!

It's been a long journey to get to be connected but that wasn't not always Wildanet's fault. When the possibility of connection became a reality the time span was short. The guys in each of the 3 teams in the installation process were very professional, efficient and polite culminating in the actual connection to the full fibre today. Works well - please collect the large drum of wire left behind !

After a long wait and multiple visits by different engineers have finally swapped from bt to wildanet.
Engineer called Kai was polite and thorough with his installation and absolute credit to Wildanet.

So far, so good. Very responsive call centre. Internet much faster and more secure being underground. Happy to have made the switch from BT.

The whole process was painless. There was a slight delay when Wildanet had to get permission from the council for some of the external work. We are not the first property in our street to connect to Wildanet so I think we should have been given a more accurate estimate of the connection date. When it was done the physical connection work was quick, clean and tidy. The final connection was performed by Chloe, who was efficient, knowledgeable and informative. On the whole 9.9/10 for Wildanet and 10/10 for Chloe.

Very pleased with the Wildanet installation engineers Kia and Finn. They were very helpful, listening to our concerns and fully explaining actions they could take. A very well executed installation.

From the initial approach to installation, the communication has been excellent in terms of quality of responses to customer service reaction times. In addition, the engineers were polite and respectful of property and explained the work they were carrying out. Pleasingly, the speeds received have been as advertised. So far, so good.

Chloe, the installation engineer was very thorough and friendly, she explained everything to me, a very tidy worker who even asked for a hoover to clean up afterwards 😀

Customer Service was excellent, always got through quickly, always spoke to a helpful human being. And when the engineers arrived to do the work they were super quick, explained every part of the process as they went through and made sure we were happy with all before completing.

Recently had my Wildanet installation by engineers Matt and Tim who were brilliant could not have been more helpful and did a great job, well done to you both.

2 weeks since order, no contact. Absolute waste of time trying to speak to anybody

Jamie cam yesterday and completed the installation, he was very professional, tidy and friendly.

The installers Finn and Kai were very helpful and proffesional making sure I was happy with everything before leaving. A bit more notice regarding installation date would have been helpful but overall happy with the service.

Wildanet made it an easy effortless switch over from one of the top main internet providers. I didn't have to do anything. Good communication throughout, better service and so much cheaper than BT which I had been with a good number of years.. Would highly recommend Wildanet

Very helpful and do amazing offers like the 3 months free fibre, I had mine put in today and they were very respectful and helpful guys, definitely recommend them to anyone! & Love to support a local business!😄👌