Wildanet Anmeldelser 1.126

I had the wifi installed at my property - the engineer Aaron who came to do it was absolutely brilliant from start to finish. Came on time, explained everything, was careful and considerate and even took off his boots when installing inside. Not all people do. Aaron was amazing. Thank you.

Having moved into our new home and being told we wouldn’t be able to get full fibre I was looking at our limited options when a friend mentioned trying Wildanet. So pleased I did, not only could they provide us with super fast full fibre but everyone I’ve had contact with has been incredible - friendly, efficient and helpful. From the sales team to the engineers I’ve been made to feel like a valued customer. A special mention to Aaron, our engineer who connected us up today - he explained everything clearly and went the extra mile to ensure the cabling was as neat and unobtrusive as possible. A credit to the company! We’re now up and running and I’m extremely impressed with the connection speed. I would highly recommend this company.

Excellent experience with Wildanet. Great communication, very fast installation and connection.
Aaron was friendly, helpful and very efficient, highly recommended, thank you!

Took advantage of a cancellation to
have interior installation at short notice. Staff organising the installation were efficient and pro active. Both fitters were very amenable and professional.
Only criticism would be lack of foreknowledge about restrictions on the limitations on how far into the house the router would be. 3m of cable inside means our router is in a corner of the house and devices are still connecting to our previous provider, while their signal still exists, as it is stronger.

Initial communication to sell me thr package was very easy ans straight forward. Communication around the installation date wasn't so good initially but was sorted out after calling the office. The people who visited for the initial site visit were not very courteous at all when they came. The engineers who did the installation were great very efficient friendly and did a great job. I have to say I'm really disappointed with the wifi strength I live in a bungalow and signal in some rooms is really poor. Compared to my old sky router it's really poor despite faster download speeds to the router my childrens devices in their rooms don't connect well at all. Disappointed

The engineer Jamie was very quick and helpful with getting the broadband up and ready explaining everything in a simple and easy way to understand thank you.

After being let down by bt for over a year whilst being charged for the service I wasn't receiving they never installed the line. Got a knock at the door by wildernet and although it took a few months to get a line in due to my location just got connected today and all is good. Great customer service and friendly teams doing the work. Jack and josh were fantastic

I have been using Wildanet for some time now and overall I am very happy with the service. The connection speed is stable and the internet has been reliable.

There was one confusing issue with a payment refund, but the support team replied quickly and resolved everything without any problems.

Thanks to Adriana Szymanska, Tsara Leslie-Jones for their help and quick response.

Overall, a good service and I would recommend this provider.

Polite, friendly, knowledgeable and local. Thank you to Matt, Ben, Kai and Finn.

Chloe was an excellent installer efficient clean and tidy. Highly recommend.

An absolutely seamless installation by Jamie, he kept everything very neat and tidy, polite and explained all steps and stages throughout. Would highly recommend Wildanet as a provider and for the quick installation.

Just had Wildanet installed by a very helpful and knowledgeable engineer called Chloe.
She quickly installed the cables and router just where I wanted and set up the software to get it all working.
All now working quickly.
Would recommend her to anyone.

Aaron the Engi eer was very quick, clean and tidy. We are pensioners and he took the time to explain everything so that we understood.

Josh and Kai were on time ,very efficient and explained things well without being patronising ( we are seniors). it was very awkward for parking and double decker buses on the road but they were calm and friendly throughout. Thank you.

Chloe the wildanet engineer arr when she supposed to ,done tidy work cleaned up her own mess helped out putting new broadband on tv and phones very polite all the time she was here

Chloe was great! Very informative and knowledgeable

Very good,James the installer was helpful and explained how it all worked and left everything clean and tidy.

Jack was fantastic today explaining everything as he went on he was very polite he was amazing

Wildanet engineers were at my neighbours installing and I asked them when they would be installing ours, Brian contacted the office and they booked me in that same day which was fantastic. Kai was my main engineer and was professional and respectful throughout. He is a very conscientious worker and cleaned up when he was finished. The entire team, Kai, Brian, Chloe and Kurt were all friendly and polite and honestly I couldn't have asked for better
I will recommend Wildanet to everyone

The engineers are great, arrive on time and communicate their arrival and plans very clearly so I’d give them 5 stars however in the office no one seems to be communicating with what’s going on or responding to emails so they get 2 stars