We-Vibe Anmeldelser 

304
•
TrustScore 3.5 ud af 5

3,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

I updated my experience after being able to return stuff. So it took a little while but finally I was able to return unopened stuff. Giving a 4 stars because I still think that the return pro... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

**second update took 2 weeks but it finally showed up. Great deal. Happy with my purchase Ordered over a week ago. Haven't gotten passed shipping label. Tried to reach customer service twice a... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I am extremely frustrated with We-Vibe's customer support. I originally contacted them because my Chorus vibrator has major fit issues and completely fails to stay in place. To resolve this, support... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I’ve bought a few items from WeVibe, and so far I’ve loved every product!! The Bluetooth component is amazing for long-distance relationships and helps us feel closer together even when far away. It’s... Se mere

Virksomhedsoplysninger

  1. Elektronikfirma

Skrevet af virksomheden

We-Vibe operates for one simple reason: To deliver enhanced pleasure with innovative vibrators and sexual stimulation accessories. Experience our products.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

304 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,3

Alle anmeldelser

(304)

137 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Save your cash

Hardware if fine, app and user experience is trash.

Cannot hold a connection, constant repair on every use, even to its own remote. Kills the mood as not part of your night, you’ll spend your life re-pairing.

It’s a good idea executed apaulingly - for the amount of frustration this will cause you, you might as well use the cheap replicas from China as their apps and controls are equally terrible.

Extortionately overpriced, and the fact that reviews now are exactly the same as five years ago, shows they placed no value on development or customer retention and just flipping units.

The second star is purely for the fact these are quite quiet in comparison to others.

31. december 2025
Uopfordret anmeldelse
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

We are very sorry to hear you have had trouble with one of our products.

Please note that these items are covered by a 2 year warranty.

Unfortunately, your order details have not been summited with your review so we are unable to contact you directly to resolve this.

Please feel free to use the contact form on our website and our team will be happy to resolve this for you.

Kind regards,

We-Vibe Customer Care

Bedømt til 2 ud af 5 stjerner

Delivery service kept me well informed…

Delivery service kept me well informed via email. The item itself works, but unfortunately, the app is the biggest issue. We have trouble keeping the connection for a extended period of time, we lose connection almost everytime time we pair up and sometimes the app just kicks one of us off midway through. Disappointing because of the amount of money spent.

4. december 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

We are sorry to hear you are having trouble with your item.

All We-Vibe products come with a 2 year warranty.

We can see this is being resolved with our customer service team.

We ate sorry for any inconvenience caused.

Kind regards,

We-Vibe Customer Care Team

Bedømt til 5 ud af 5 stjerner

Strongly recommend

The Toys was dispatched and delivered on time, full tracking provided, all items well and discreet packed and delivered.
The toys are autstanding quality, deserved every single pence, the experiance with Chiros is amazing for both of us.
Strongly recommend the brand.

14. december 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not the best quality/poor customer service

Not only does it take a long time to get a response (or no response) from We-Vibe's customer service if you have a question about a toy, but the toys I had gotten had connectivity issues and overall just couldn't even make me feel good or finish. Totally unsatisfying and disappointing, will be avoiding this company in the future. Just go with Lovense instead.

5. december 2025
Uopfordret anmeldelse
We-Vibe-logo

Besvarelse fra We-Vibe

Hi there,

Thank you for taking the time to leave a review.

We are sorry to hear you had trouble with one of our products.

I can see there is no order linked to this review so we are unable to contact you directly regarding this matter.

Please know that all We-Vibe products are covered by a 2 year warranty. Please fill out the warranty form on the website and a member of our team will be in touch to resolve this for you.

As this is the busiest time of the year, we aim to get back to our customers within 5 days so we appreciate your patience.

Sorry for any inconvenience caused.

Kind regards,

We-Vibe Customer Care Team

Bedømt til 1 ud af 5 stjerner

Useless

Bought the Moxie+ solely for its long distance features. However this does not work at all, keeps disconnecting and when it connects for a second it freezes the second partner tries to control via app. Because of this the product (which is expensive) is useless to us. Tried all the troubleshooting options, with no luck. When reading reviews online it seems this har been an ongoing issue for many years but we-vibe is not fixing the problem. Worth looking into other options for long distance play.

3. december 2025
Uopfordret anmeldelse
We-Vibe-logo

Besvarelse fra We-Vibe

Hi there,

Thank you for taking the time to leave a review.

We are very sorry to hear you are having trouble with the long-distance feature on your Moxie+.

Please note this product is under warranty for 2 years.

As your order information has not been linked to this review, we are unable to contact you directly. However, we would advise you to fill out our contact form on the link below, and one of our team members will be happy to help resolve this for you.

https://www.we-vibe.com/us/warranty

Kind regards,

We-Vibe Customer Care Team

Bedømt til 1 ud af 5 stjerner

No cancellations for fraudulent orders.

This is, quite literally the worst company that I've had the misfortune of ordering from in this decade. Their ordering system experienced a backlog of some sort while I was placing an order and their system told me that my order failed, so I waited 10 minutes and tried again. In that 10 minute window I received no confirmation email, no charge on my bank account, and an error message on the computer screen telling me that my order had failed. Ten minutes later I tried again, using Google Pay. Miraculously, that order went through perfectly. And then I received a confirmation for the first order. Now customer service says they don't offer cancellations, and I have to wait until the orders arrive and return them if I want a refund. This should not be allowed in the modern era, and I will never do business with these people again. Great way to ruin the holiday season - lie to customers about the success of their orders so you can steal money from them and refuse to honor cancellation requests.

22. november 2025
Uopfordret anmeldelse
We-Vibe-logo

Besvarelse fra We-Vibe

Thank you for taking the time to leave a review.
We are very sorry to hear that this happened, we have passed this onto our Tech Team to see if we have experienced any system issues.

You have not provided an order number and we can not find any contact from a customer with your name so we can not contact you directly about this. If you would like to discuss this further please contact us at care@we-vibe.com with Trustpilot in the title.

Kind Regards
We-Vibe Customer Care Team

Bedømt til 1 ud af 5 stjerner

No customer service, no cancellations allowed, processing broken

We were attempting to purchase a single replacement charging cable. The payment processessing system stalled out FOUR times. We finally got one order to go through using a phone and Google Pay, but ten minutes later all of the other orders made it through and we were charged for all of them. I cancelled immediately, using the contact us form, and the AI, and a direct email, but all of the duplicate orders shipped early today. I sent more cancellations immediately, but the automated emails say it'll be 5 - 7 business days before they even bother to reach out, by which time we will have recieved the item. There is no phone number for this company, and no way to speak with an actual person, so we will be charging back the order. We are unwilling to pay for four copies of an item due to broken payment processing systems. DO NOT USE THIS COMPANY UNLESS YOU DON'T VALUE YOUR TIME OR MONEY.

22. november 2025
Uopfordret anmeldelse
We-Vibe-logo

Besvarelse fra We-Vibe

Hi there,

Thank you for taking the time to leave a review.

We are very sorry to hear this happened to you when placing your order. This could be due to a number of reasons such as Wifi connection, cookies. etc.

We can see only two orders went thorough so would recommend rejecting the unwanted parcel on delivery and it will be returned to us automatically for a refund.

We have now contacted you directly to advise you further and to help you return your unwanted items for a refund.

Kind regards,

We-Vibe Customer Care

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service. They get back to you really quick and are polite and helpful. I had an issue with my device and they were able to replace it with the warranty. Thank you!

27. oktober 2025
Bedømt til 1 ud af 5 stjerner

No communication...

Order taken and paid for then.... Nothing! Two weeks later and I've tried email, Instagram no replies. Tracking link in email broken. Tracking from website states order in process. Also that orders placed cannot be cancelled! Going to give it another week before contacting PayPal to obtain refund.
They are quick enough to send marketing messages and this review request...I can't review a product I've not received!

EDIT After my reply to the email below. I confirmed with them that I'd still had no refund and had to wait while they investigated. I did get my refund but had to leave this review to get their attention! I would not recommend this company

26. oktober 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hi there,

We are very sorry to hear you have not received communication from us.

We have unfortunately, not received any communication from you either.

Your order was cancelled and refunded due to unavailable stock. The refund should already be with you.

We have emailed you directly to resolve this matter.

We are sorry for any inconvenience caused.

Kind regards,

We-Vibe Customer Care

Bedømt til 1 ud af 5 stjerner

never recieved

16. juni 2025
We-Vibe-logo

Besvarelse fra We-Vibe

We are sorry to hear that you did not receive your order, we can not see that you have contacted us about this.
We have checked the tracking and the order is on its way back to us as the address was incorrect.
We have now contacted you directly to get this resolved.

Kind Regards
We-Vibe Customer Care Team

Bedømt til 2 ud af 5 stjerner

Not a strong vibrator at all but it is…

Not a strong vibrator at all but it is quiet.

7. oktober 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

Thank you for taking the time to leave a review.

We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.

Kind regards,

We-Vibe Customer Care Team

Bedømt til 1 ud af 5 stjerner

Doesn't do anything for my wife.

Doesn't do anything for my wife. Way overrated and overpriced.

1. juni 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

Thank you for taking the time to leave a review.

We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.

Kind regards,

We-Vibe Customer Care

Bedømt til 1 ud af 5 stjerner

Purchased We Vibe In Sync specifically…

Purchased We Vibe In Sync specifically for use with partner. Neither of us liked it: it was hard and there wasn’t a lot of room for partner to insert himself after device was inserted.

25. oktober 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

Thank you for taking the time to leave a review.

We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.

Kind regards,

We-Vibe Customer Care

Bedømt til 2 ud af 5 stjerner

Not strong enough!

20. august 2025
We-Vibe-logo

Besvarelse fra We-Vibe

Hello,

Thank you for taking the time the leave a review.

We-Vibe customers can shop for sex toys risk-free thanks to our 100 Day Pleasure Guarantee. If a sex toy you’ve bought from our official We-Vibe online shop doesn’t enhance your sexual happiness, then we’ll give you a voucher to use on an alternative product. Just head to our warranty page, fill out the form and select ‘100 Day Pleasure Guarantee' in the subcategory field. Our Customer Care Team will be happy to help.

Kind regards,

We-Vibe Customer Care

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere