The web-page is fairly easy to use and if you get stuck an e-mail was quickly answered. The product bought was of very good quality, well packed and arrived undamaged. Next day delivery does not w... Se mere
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Se, hvad kunderne siger
Beautiful, heavy and made to last! The description perfectly matched the item. This switch will outlast any modern equivalent. Adds a perfect industrial feel to my garage area.
Great product, really nice quality, matches the work being done at home, compliments the other electrical work. It's good to find quality vintage inspired products with such an attention to detail, w... Se mere
Virksomheden har svaret
Unbelievably shocking. Company finally got in touch, offered a refund and then ignored all messages for a return address and refund. Having to charge back through my credit card to try and get the mon... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Lampeforretning
- Dekorerings- og boligindretningsbutik
- Møbelforretning
- Køkkenindretningsbutik
- Lampeskærmsleverandør
- Lampegrossist
Skrevet af virksomheden
Handcrafted Lighting, Quality Materials & Unique Designs. Solid Brass & Copper Lampshades. Original Vintage & Retro Pendant Ceiling Lights, Industrial Traditional Style & Wall Lights For Homes, Coffee Shops, Bars, Hotels, Salons, Barn Conversions & Res...
Kontaktoplysninger
18 Bryggen Rd, PE30 2HZ, Kings Lynn, Storbritannien
- info@vintage-electrical.co.uk
- vintage-electrical.co.uk
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The champagne bucket stand was…
The champagne bucket stand was delivered quickly and in great condition. It was clearly packaged with care and exceeded expectations! Will definitely purchase from this seller again.
Love my new champagne bucket
Love my new champagne bucket! Looks wonderful in my NYC apt. Quality is great…solid and substantial. Design is perfectly vintage. Using it as a plant holder next to my TV . Team was extremely responsive and helpful.
Delivery on time
Delivery on time, wonderful product would highly recommend
Vintage Electrical get a number of 10…
Vintage Electrical get a number of 10 out of 10s. Firstly, the lamps are terrific and not only as good as expected, but as good as anyone could hope for.
Secondly, they arrived very quickly and very well packed and finally, good and friendly communication.
So, that's 30 out of 30 then!
Gorgeous item from Vintage Electrical
Gorgeous item from Vintage Electrical, delivered efficiently and is exactly what I was looking for as a centre piece for our dining table - would massively recommend :)
Excellent fitting
Excellent fitting, well made and feels very robust. The price was reasonable for the quality of the fitting.
UPDATE No customer service at all
I ordered a light for our son's room. The light is fine but doesn't suit the room so I immediately contacted them to ask how to refund (no details were included in the parcel). I have sent three emails, all of which have been ignored. There is ZERO customer service. I have since found a note on the website that if items are not returned within 28 days, there will not be a refund. The only contact detail shared is the email address I have been using. I am now stuck as they did not include a dispatch note with the relevant details for me to return it. It feels dodgy and I am investigating what I can do to report them and get my money back.
EDIT- 20th January. They are still ignoring all my emails. Please note they are paying someone to reply on trust pilot but not to answer customer service emails! I returned the parcel at my own cost using a printed returns form from the website and my order number (over £14 for recorded next day delivery). Currently I am out by over £130 in total. They have not acknowledged the return 10 days after it was received and have not responded to any of my emails.

Besvarelse fra Vintage Electrical
Altogether a nice product but poor after sales and complaints procedure
Good quick delivery. Excellent sale price. The brass is a bit bright for my liking but hopefully it will dull down over time. One of the plastic feet missing. Altogether a nice product
*UPDATE*
SENT PHOTOS OF MISSING PART AND SLIGHT DAMAGE BUT HAVE NOT HEARD ANYTHING FROM THEM SINCE. HAVE E MAILED ASKING FOR CONFIRMATION OF MY PICTURES, STILL NOTHING. DISAPPOINTING. REMOVING A STAR.

Besvarelse fra Vintage Electrical
Beautiful product
Beautiful product, couldn’t review when bought as was a gift for Christmas but very pleased..

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Quality lamp, fast shipping
Firstly, the product is great. It's just as described, fits our lamp well, and looks great. Quality product. The shipping was so fast and super smooth. Would definitely recommend and would buy again! Thank you!!
Great product
Great product! Very satisfied customer. Light was as described and the delivery was fast. Highly recommend this seller.
Poor service
I paid £9.99 extra for 'Express (next day delivery)'. I ordered the lamp late afternoon of Monday 1st December so they certainly had the order first thing Tuesday 2nd December. I did not get express next day delivery. I sent an enquiry to them asking if the lamp had been shipped - my enquiry was ignored. I eventually got notification that the lamp had been shipped on Wednesday 10th December. According to Fedex tracking they collected the shipment on Thursday 11th December. The lamp arrived on Friday 12th December. So I received the lamp eleven days after my order having paid £9.99 for express overnight delivery.
This company has no phone number listed so they make it difficult to communicate with them. They ignore communications sent via email. They take money for an express service which they then do not provide.
The lamp itself is just OK (no better than that). The experience of purchasing from this company was not OK and I certainly would not order from them again.

Besvarelse fra Vintage Electrical
Meant to write this review earlier
Meant to write this review earlier. I had ordered 2 items (champagne boxes) from them months ago. The shipment time to the states, the quality of the boxes and the communication were all top notch. I would not hesitate to order from them again.
If you’re on the fence about ordering- just do it. You will not be disappointed!
Very fast delivery
Very fast delivery. Good communication. Item as described. I am very satisfied.
Terrible customer service
Terrible customer service, wrongly advertised item that they excpect you to pay return postage for. Save yourself the greef from buying from these crooks.

Besvarelse fra Vintage Electrical
Lived up to expectations
I was looking for some vintage trays to use as drink trays on baskets in my living room, so quality was important to me. These trays stood out for quality of finish and I was not disappointed, they are lovely and have been much admired. The service and communication was excellent also, and really felt personal.
Nice lights, poor customer service
The lights we ordered were as expected however they came with quite pricey bulbs, one of which was faulty and didn’t work. I reached out to the company multiple times over email and chat to request a replacement but received zero response. I have still heard nothing 6 weeks later.
Excellent service - easy negotiable web site parcel arrived within 48 hours
Easy website and parcel arrived within 48 hours

Besvarelse fra Vintage Electrical
Storage Wooden Boxes Moët & Chandon Champagne Crates Natural Finish
Good communication, fast delivery and good quality item. Absolutely love this storage box: it completes our bar perfectly and the husband is happy!

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A happy customer
Great service, item as described and quick delivery, thrilled

Besvarelse fra Vintage Electrical
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