Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Se mere
Virksomheden har svaret
Product sold as in stock after purchase changed to awaiting stock on the order Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arriv... Se mere
Virksomheden har svaret
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Brændeovnsbutik
- Pejsebutik
- Leverandør af optændingsbrænde
- Møbelforretning
- Grillbutik
- Leverandør af varmeudstyr
Om Direct Stoves
Skrevet af virksomheden
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Kontaktoplysninger
Wellington Road South 137, SK2, Stockport, Storbritannien
- www.directstoves.com
Over 20 Years Trading
4,0
God
275 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The materials haven't arrived
The materials haven't arrived, causing delays and inconvenience for my customer.
30. april 2026
Besvarelse fra Direct Stoves
Hi Reg,
Thanks for your review,
We are very sorry for any inconvenience to yourself and your customer.
We can see that the goods on your order were arranged for dispatch and due for delivery on 1/5/26, as you requested at the point of ordering. Based upon all available information, we can only suggest that the delay was on the part of the courier, possibly due to the number of consignments in their system over the bank holiday weekend.
Our dispatch team was contacted you to advise that delivery is now due today with a time slot having been provided. Please let us know if we can offer any other assistance.
Kind regards,
Direct Stoves & Fireplaces
Definitely a five star rating
Definitely a five star rating. Purchased on the Wednesday and delivered up in Scotland in the Friday. Quick and reliable service.
30. april 2026
Besvarelse fra Direct Stoves
Hi Claire,
Thanks again for your order. We're glad to hear that delivery was quick and we really appreciate your five-star review!
If we can offer further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Product sold as in stock after purchase…
Product sold as in stock after purchase changed to awaiting stock on the order
Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arrive.
Had a call to say sorry it didn’t leave our hub in time we can get it to you the following day which much was to late for my needs
Rachael in customer service was polite friendly and tried to exhaust all options she had but non could get the product to me in the time frame promised
Refund was quick
Purchased from another company and collected same day
30. april 2026
Besvarelse fra Direct Stoves
Hi Simon,
Thanks for your review.
We are very sorry for the inconvenience.
As you will be aware, our Sales team did speak to the Dispatch team ahead of the order swap to ensure that an expedited delivery would be possible, ahead of your payment upgrade.
We can only apologise for the delay in this instance, as we understand that the depot in question did not dispatch in time to arrange next-day delivery, which will have meant a 24-hour delay. While we make every attempt to fulfill any requested delivery dates, there can be extenuating circumstances relating to dispatch and delivery which are sometimes beyond Direct Stoves' control.
If there is anything else that we can do to assist at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great speed of delivery and help on the…
Great speed of delivery and help on the phone when I needed it
29. april 2026
Besvarelse fra Direct Stoves
Hi,
Thanks for your review.
We're glad to have been of assistance. It's also great to hear that delivery was as quick and as we've come to expect,
If we can advise further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent service can choose your…
Excellent service can choose your delivery day , would use again
28. april 2026
Besvarelse fra Direct Stoves
Hi Michael,
Thanks again for your order.
We're glad to hear that the service received was excellent,
If we can assist with any future orders then please don't hesitate to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Delivery
Arranged a delivery date when I ordered and took the day off. Needless to say the item didn’t arrive. I even had confirmation of that date selected on the order. This company will no doubt say I was sent an email informing me delivery would be 7-10 days. What I will say to that is it is reasonable to think that is a generic email sent out and not specific when a delivery date was previously confirmed during the order.
28. april 2026
Besvarelse fra Direct Stoves
Hi Phil,
Thanks for your feedback,
We are sorry for any confusion regarding this order. We can only suggest that there was a glitch or error when you ordered via the website which allowed you to select a delivery date. This is not something which we usually offer on goods dispatched direct to the customer from the supplier, as the supplier may have their own lead times and book-in procedures.
We completely appreciate why this may have caused confusion, but we would still stress that the email which you received from our Dispatch team did indeed specify that this would be a 7-10 working day lead time, which will have superseded any prior lead times.
If there is anything else that we can do to assist at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
One of the worst experience we have…
One of the worst experience we have ever had!
Sadly I didn’t read the reviews on this company before choosing them.
I emailed with a full description I what we wanted, and followed up with a call.
When I had emailed my requirements I was asked to do it via their website.
When I went to order the solid oak beam I had asked for the option said solid light oak beam (geocast), I called to make sure that was what I was looking for and I was assured it was.
When it arrived with the stove it was a concrete moulded beam, nothing like we had requested.
When I asked to swap it for what I had asked for I was told it was £140 to return that item as I had picked it from their website.
I explained I had had asked via email and phone for a “solid oak beam” and had no idea what a “geocast” was not being in the industry.
I looked at the standard courier cost to return and it was £70, eventually they offered it at that price but said it wasn’t insured and if there was any damage when it arrived but we would loose our £300 for the refund of the item.
6 months on, the stove is installed and the geocast still sits here in its original wrapping.
The returns guy has no interest in admitting liability or helping, our last email he advised the owner had said they wouldn’t help resolve.
The 1 star in for the installers as they did a great job, it’s just the rest of the business I would avoid!
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Direct Stoves
Hi Simon,
Thank you for your feedback. We are sorry for any inconvenience regarding this order.
We can see that you submitted a contact request through our website (as is normal procedure) to receive a fitting quotation from our installations team. As part of this, you will have been asked to "Please Select a beam (geocast)" and you appear to have requested the Light Oak option.
Our website does clearly state that the selected beam is "made from natural inorganic minerals for a non-toxic and unburnable alternative to wooden beams". The reason that you would have been asked to select a non-combustible beam is that the clearances required between a wood burning/multifuel stove and a wooden beam or mantle are often quite large. For this reason, mineral or concrete beams are vastly preferable not only to installers but often to customers, who might not otherwise be able to have the effect of a beam directly above the stove chamber.
With the understanding that you were not happy with the beam upon receipt, our returns team agreed to arrange a return at a subsidised returns cost. This will have been as per our usual terms and conditions, stating that "the goods must be suitably packaged to ensure that they would not be damaged in transit and that we would receive them in a re-saleable condition" in order for this to be accepted back. This was also as a gesture of goodwill as the beam was outside of our returns period.
Given your dissatisfaction with this option, and again considering that the geocast beam was as described on our website and as ordered, the only other recourse upon escalation to a managing director was for you to arrange your own return courier.
We are sorry to not have been of more assistance on this occasion,
Kind regards,
Direct Stoves & Fireplaces
Good choice of wood burning stoves
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent .
Straightforward website and good price too.
24. april 2026
Besvarelse fra Direct Stoves
Hi Lynne,
Thanks for your review,
It's great to receive such positive feedback regarding our stove selection and pricing. The Esse range is very popular and for good reason.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivery was expedited quickly
Delivery was expedited quickly, it was 5 days, 7 to 10 days were quoted. Damien was great to deal with and very knowledgeable. Excellent service.
24. april 2026
Besvarelse fra Direct Stoves
Hi Reginald,
Thanks for your order and for your review.
We're glad to hear that the delivery arrived ahead of schedule and that you were impressed with the service received from Damien and the rest of the team,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Looked online
Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very rare these days.arrived quicker than expected. Would use again.
23. april 2026
Besvarelse fra Direct Stoves
Hi Susan,
Thanks for your review.
It's great to hear that you found our showroom team helpful. We're sorry for any inconvenience regarding the delivery but we're glad that our customer service team were able to assist.
If we can offer any further advice then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
First class service ,recomend
23. april 2026
Besvarelse fra Direct Stoves
Hi Douglas,
Thanks for your review,
It's great to hear that you'd recommend us based upon your ordering experience!
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
5 Star company
Great easy process from order to delivery. Excellent customer service and great product.
Would happly recommend this company 5 stars☆☆☆☆☆
.
21. april 2026
Besvarelse fra Direct Stoves
Hi Jackie,
Thanks for your review,
We're pleased to hear that ordering was easy and that you were impressed with our customer service and with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
I highly rate this company
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt they went above and beyond to ensure a good service. The delivery was on time and friendly and everything has been better than I hoped. Will definitely use this company again for future purchases.
14. april 2026
Besvarelse fra Direct Stoves
Hi Emma,
Thanks for your very kind review.
We're thrilled to hear that your experience with Adam, Claire and the rest of the team was so positive. It is always our aim to offer the friendliest and most efficient service that we can.
If we can assist with any future purchases then please don't hesitate to give us another call,
Kind regards,
Direct Stoves & Fireplaces
Great service 👏
Been a great experience. Professional and kind staff members. Ordered the Kamando Joe BBQ online and had it delivered the next day as promised by the customer sales rep. Highly recommended 👌
23. april 2026
Besvarelse fra Direct Stoves
Hi Isa,
Thanks for your kind review,
Your recommendation is hugely appreciated. We're pleased to be able to offer free one-man 48-hour delivery for many of our products, including models in the popular Kamado Joe range. We trust that you've been getting plenty of use out of your new BBQ with the recent good weather!
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Sales and customer service faultless
Sales and customer service interactions were good and easy. The wood burner isn't being installed for six weeks so I can't comment on that yet but the purchase and delivery process was faultless
8. april 2026
Besvarelse fra Direct Stoves
Hi Neil,
Thanks for your review,
It's good to hear that it was so easy to receive quality sales advice from our team. We always aim to provide the best customer service that we can.
If we can offer any further assistance after the stove has been fitted then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great product with quality built in.
Great product
Amazing service
Delivery driver was immense.
You feel the quality of this product as you put it together. Which, was very easy as it is mostly built, when you get it.
20. april 2026
Besvarelse fra Direct Stoves
Hi,
Thanks again for your order and for your review,
We aim to offer high quality products with straightforward assembly, and we're glad that this has been your experience,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good choice of gas bbqs
Good choice of gas bbqs, at a reasonable price. Delivered quickly.
20. april 2026
Besvarelse fra Direct Stoves
Hi Steve,
Thanks for your review,
We're glad to be able to offer a large range of outdoor gas appliances at competitive prices and with speedy delivery,
If we can offer any other assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Besvarelse fra Direct Stoves
Hi,
Thank you for your positive feedback,
It's good to hear that you received the delivery on a quick and efficient service, as we've come to expect from our delivery partners,
Feel free to give us a call if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Very impressive
Really good service. Had an issue with an accessory and they replaced immediately. No problems and super helpful
9. april 2026
Besvarelse fra Direct Stoves
Hi James,
Thanks for your review,
We're sorry for any initial inconvenience but it's good to hear that our team resolved this ASAP,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Great service all round from placing…
Great service all round from placing the order to delivery.
14. april 2026
Besvarelse fra Direct Stoves
Hi,
Thanks for your kind review. We're very pleased to hear that your experience in ordering with us was so positive,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.