Victorychimp Anmeldelser 282

TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Glasses seemed okay quality obviously on the cheaper scale for riding glasses. Ordered with the prescription inserts but they sit way to high in the frames especially when mountain biking and looking... Se mere

Bedømt til 5 ud af 5 stjerner

Brilliant service, ordered on Friday afternoon and parcel arrived the next morning. I love the design of the Chimpeur gear, just got the gravel shorts and their fit is brilliant and the addition of th... Se mere

Bedømt til 5 ud af 5 stjerner

Bought the packable gilet (moon dust) as a replacement for on old one that zip broke. Never bought VC before, but the gilet is great! Ace colour, perfect sizing, three pockets (inc space for a banan... Se mere

Bedømt til 5 ud af 5 stjerner

Victory Chimp are one of my favourite cycling brands😊 They have a brilliant range of high quality, fantastic looking kit. Very affordable too, not sky high like other brands. Always receive great ser... Se mere


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

282 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 72 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 5 ud af 5 stjerner

Perfect customer service

I had an issue with the catch on my bib short being cracked upon opening, I only noticed this just before going on a bike packing holiday. The bib short were a necessity for the holiday and when I emailed victory chimp and explained there was no issues whatsoever.
I wore the short on my holidays, had to wash them, returned them as soon as I got home and within less than a week I had a new pair returned to me.
I have never experienced customer service like this. Ryan who I was on email to was kind and very helpful. His advise was perfect and everything he said was accurate.
There was no issues and I was so surprised that I had a return of a new pair of bib shorts so quickly.

This is how other companies should run their customer service.
Victory Chimp = fantastic product, communication and customer service!
Well done 👏🏼

22. juli 2025
Uopfordret anmeldelse
Victorychimp-logo

Besvarelse fra Victorychimp

Thank you Jane, glad we could get you sorted! Wishing you many happy miles in the new shorts - Ryan 🐵

Bedømt til 5 ud af 5 stjerner

Excellent glasses

Excellent glasses
I love tortoiseshell

18. juli 2025
Victorychimp-logo

Besvarelse fra Victorychimp

Thanks Eoin, many happy miles in the shades! - Ryan 🐵

Bedømt til 1 ud af 5 stjerner

Let dien

I’m not going to waste any more of my time.
Shame really, I try and purchase from small online retailers as much as possible.
Lost me before you got me.

18. juli 2025
Victorychimp-logo

Besvarelse fra Victorychimp

This customer entered an incomplete address at checkout resulting in the order being returned to sender. They subsequently refused to pay for postage to send to the correct address, so we issued an immediate refund minus cost of original postage. As reasonably noted in our postage terms, we cannot be responsible for loss due to incorrectly supplied addresses.
A 1-star review left through no fault of our own. Please do not kid yourself you are supportive of small business with this kind of behaviour - Ryan

Bedømt til 4 ud af 5 stjerner

Irish and good quality design. Hard to contact

I have bought a few items from this company and I like their designs and quality seems great so far. I like the fact that they are Irish but I did contact them a couple of times through email and received no response at all. No phone number either. Ryan I have actually enquired twice as to whether you do or plan to make similar socks to the ones you made in conjunction with See Sense some years ago? A simple yes or no by return would suffice??

15. juli 2025
Uopfordret anmeldelse
Victorychimp-logo

Besvarelse fra Victorychimp

Hi Peter, great to hear on the the designs and quality. We're not hard to contact, but as a small business we cannot field phone calls while carrying out the necessary daily tasks of running the company. Thus, all customer service is carried out by email (noted across our site) and requests and queries responded to quickly. Requests for free kit however are too frequent and for the above reason it will not always be possible to provide a response. We reserve the reasonable right to do so and allocation of kit is reserved for charity efforts and our sponsored riders. Cheers for docking a star on this though! - Ryan 🐵

Bedømt til 5 ud af 5 stjerner

Amazing gear

Amazing gear, great material and fantastic designs 👍🏼

19. juni 2025
Victorychimp-logo

Besvarelse fra Victorychimp

Love to hear it, thanks for taking the time - Ryan 🐵

Bedømt til 5 ud af 5 stjerner

Survived nasty crash

Had a nasty crash which led to me breaking my helmet in multible places. Yet glasses stayed untouched. They popped of my head and slid a but further, but only very very very slight scratching! Love them!!

Stylish, easy to change visors and overall very comfy on my nose and ears!

9. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This brand has quickly become my…

This brand has quickly become my favourite for cycling gear! Have just ordered some sunglasses and a cycling jersey which arrived really quickly. Just been for a long ride in my new gear and am super impressed with the style and quality of the items. nice little touches such as the postcard and pack of haribo were also much appreciated!

6. juni 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I recently purchased two track tops and…

I recently purchased two track tops and a body warmer from victory chimp, and I’m disappointed with the quality, especially considering the price.

One of the track tops unzips from the bottom when fully zipped, making it difficult to remove — I have to take it off over my head and spend quite some time trying to zip it back down. Additionally, the body warmer is already showing small strands of stuffing coming out, and I haven’t even worn it yet.

They said I could return them but I have already worn the track top (for 1 hour) so can’t. They look great but the quality is poor for the money, they ain’t cheap. I would avoid this company in future. I just want quality products, I don’t want to mess around trying to return things.

They told me I could send back after I posted this review. It’s frustrating to have to send it back. They say it’s a rare occurrence but I’ve ordered three items and two are faulty.

2. juni 2025
Uopfordret anmeldelse
Victorychimp-logo

Besvarelse fra Victorychimp

Hi Mark, disappointing that you would post this one-star review when we just today responded quickly to your issue apologising and offering return and full refund for the relevant items. You have unfortunately experienced a rare product fault, for which we always supply either direct replacement or full refund, whichever is desired by the customer. This is not contingent on the item being unworn as you suggest as it's a faulty item return, not due to change of mind etc. When it comes to returns and putting things right, we don't "mess around" - Ryan

Edit after edited review: Customer was advised they could send the order back for refund/exchange *before* this review was posted. It is a rare occurrence, in fact the first instance of any issue with the gilet.

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