Victorychimp Anmeldelser 282

Speedy, friendly service, quality gear.

I'm new to cycling clothing but Victory Chimps website and stock caught my eye.
I've ordered their A.P.E optical sunglasses, Signature wind jacket and a reversible gilet.
All delivered super quick and appear very good quality, so I'm looking forward to trying them on my next cycle.

Brilliant products great design and fit. Will continue to buy more!

Great products with some well thought out features. Customer service has been positive

I received my track top literally the next dayafter ordering but it was a darker colour-way than expected and would not match the rest of my gear so I decided to swap it for another colour combination in my size . The online system worked really well and my swap request was processed very efficiently. Delighted with the replacement .
Fintan

I think as a major company trying to enter the market in the cycling & out door world it’s essential to offer free returns .as a first time buyer of your products I’m bound to make mistakes with sizing . It cost me £5.95 to send the item bk obviously this is a one off hopefully as I know my size but still a extra charge I don’t want to pay regards Neil Clunas

Happy with purchase, better than expected!

Thanks

Unfortunately I ordered the wrong size and am waiting for a replacement (which VC have been excellent in helping me with so far). However I have to say the quality of the jacket looked and felt spot on.

I've yet to do the live test and will write a further review after that, but if the early impressions are anything to go by, it looks the business.

Delivery and service good - but stitching on the cap was clumsy... quality control could do better.

Amazing company to deal with. Awesome products, fast dispatch, quick notification of items being back in stock. Highly recommend!

Here is a summary of my disgruntlement, followed by an account of the facts:

1) Items not sized as described. I can live with this; everybody makes mistakes. However, the replacement was then too large.
2) Submitted reviews not published. If the seller does not like a review, then add a response explaining why – but don’t simply prevent its publication. This indicates that reviews are not independent.
3) Ignoring three emails. This is just plain rude. The only reply was to an email suggesting I was about to write a TrustPilot review. That is almost more disappointing.
4) It would have cost VC next to nothing to rectify the sizing issue (by sending me a correctly sized Small pair – with the return costs paid at my expense), but they (specifically, Ryan) would rather just ignore me.

5th August: I placed an order for 4 items, including a pair of arm warmers in size Small.
7th August: I received the order. The Small arm warmer size was not as described in the Web site (advertised Size Guide length was 42cm, but they were 39cm – so, too short for me). I emailed VC and Kelley offered to replace with size Large, which were the length described for Small. (large were advertised in the Size Guide as 46cm, but were actually 42cm). VC offered to pay return postage as it was their mistake - but I paid for return postage myself, as a goodwill gesture.
15th August: Return was received by VC, and a replacement order was placed.
18th August: Received the replacement arm warmers. Unfortunately, these were too wide (fell down my arms). Honestly, at that point I gave up the will to resolve the problem.
21st August: I received a series of 4 emails asking for reviews of the 4 items I had ordered. I submitted three 5-star reviews for the other items, and a 3-star review for the arm warmers, suggesting buyers should double-check sizing before ordering.
22nd August: I received emails thanking me for each of the 5-star reviews, and as a reward, offering me £5 off my next order greater than £50. The review for the arm warmers did not appear on the Web site, and I received no similar acknowledgement email to the three described above, for the arm warmer review.
17th September: I sent VC an email enquiring why my review of the arm warmers had not been published. I received no reply to my email.
1st October (approximately): I re-submitted a 3-star review for the arm warmers. This review also did not appear on the Web site. I received an auto-email from VC asking me to confirm the review I had submitted. I did so, and was taken to the Web site of Judge.me (the independent review site that processes VC’s reviews), where I confirmed my review. Again, the review did not appear on VC’s Web site – even though it was on the Judge.me site.
1st October: I received an auto-response from VC, thanking me for my 3-star review of the arm warmers and offering me £5 off my next order. However, the review still did not appear on the VC site.
10th October: I sent another follow-up email to VC, asking about the non-appearance of my 3-star review of the arm warmers, also referring to the non-response to my previous email enquiry, and I added a sentence, “I'd appreciate a reply before I submit a review on Trustpilot.”
10th October: I received an email within hours from Ryan, explaining that, “… we have since addressed the issue with the arm warmers, [so] the review is no longer relevant to the current batch of products.”
11th October: I replied to Ryan, asking (now that Small was correctly sized) whether I could now return my Large arm warmers (still in the original packaging, including the mailing envelope) so that I could be sent a pair of the now correctly-sized Small arm warmers. I said I would cover the cost of the return. I received no reply to this email.
20th October: Having received no reply, I followed up with another email, ending with, “Could you confirm that you received my email below, and let me know your response?” I received no reply to this email.

Excellent products. I've ordered many products from this company and I love everything I've ordered. Their quality is top-notch and delivery is quick.

The returns service is so quick and responsive. I had to exchange a cycling winter top for a larger size and the transaction was completed snd the new top shipped on the same day they received my returned shipment.
Victory Chimp offers a great service to UK cyclists.

Have multiple bits of kit from Victory Chimp now and have been really pleased with both the service and the quality. Unique designs that really stand out on a ride as well.

Happy with the body warmer in bought but very disappointed in the lack of customer service. Not available through Facebook or insta. No phone number just an email. Led to a delay in getting a response from them which actually landed in my spam folder.
It says 2 to 3 days for the delivery when I purchased the order. Apparently that was just for the delivery and not the handling of the item which they used as an excuse for it arriving at my house in 5 days. I felt it was misleading. I politely challenged this and asked for a refund on the delivery. They said it was on me because I ‘Didn’t bother to read,’ the terms and conditions. In my view if it takes 5 days, just say 5 days. If it’s not just the delivery the customer is waiting for, state at the checkout what else would cause a delay.
Clearly not interested in meeting customer expectations or even really putting effort in to being contactable.

Great quality kit, reasonably priced and quick delivery.
I bought bib tights which are very comfortable and nice and warm as are the winter gloves. I’ve ordered more winter gear as I have been so pleased with first order.
My new go to cycle kit brand. Highly recommend.

I was drawn in by the bold colourful designs, but the real suprise was the quality of customer support and ease of returns/exchanges.
The team clearly value how customers enjoy their products. And it's hard not too as the quality is there without inflated pricetags.

Firstly - the swag is A1 Class! Quality, style, design and fit. Originally Out of Stock but available a week later and even though I messed up the order, VC were quick to help, fix with no fuss and get product out the door quick sticks! Legends!

I really wanted to like Victory Chimp, their designs are great, and at this price point (£115 for bib shorts), I expected a premium product and experience. Unfortunately, that’s not what I received.

After only light use, the side pocket began to unravel, and when I prepared the bibs to send back, I discovered that the rear strap stitching had also come loose. Two faults on the same product after relatively little use really shouldn’t happen with something sold as high-quality cycling gear.

Eventually, I was sent a replacement, which I appreciated but after only a few uses, the fabric along the pocket stitching started to develop visible lint and wear, as if the material was already beginning to break down. For a supposedly durable design, that’s really disappointing.

What made things worse was how the issue was handled. The communication felt dismissive and procedural, with little engagement beyond linking me to the returns page. Despite taking the time to share constructive feedback, my concerns were largely ignored or brushed aside. I eventually had to chase for replies, and the overall tone left me feeling more frustrated than supported.

Faults can happen but how a company deals with them defines the brand. In this case, I came away disappointed not only with the product but with the service as well. Sadly, I wouldn’t feel confident purchasing from Victory Chimp again.

Edit after Victory Chimp response:

To be clear: I take excellent care of my kit and used these bibs as intended. Suggesting the faults are due to my usage - especially in the first email after I provided feedback - is both unfair and unprofessional. Both items failed under normal use; this is a product issue, not a customer issue.

For a premium brand, I expected better quality and professional, respectful communication. Defensive, accusatory messaging like this reflects poorly on the company and its approach to customers. I am changing my rating to zero stars.

To anyone considering Victory Chimp: I hope you won’t experience similar issues with your items, because dealing with their customer service - in particular, Ryan - can be frustrating and unpleasant. Also, reading other one-star reviews, it seems I am not the only customer who experienced disrespectful, passive-aggressive communication.