I had an issue with my watch where I noticed a manufacturing defect on the dial. I contacted Valuchi, and their customer service team, especially Rehana, handled the situation professionally and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Their customer service is the worst I've ever seen. Tried to cancel an order, they never responded and sent the watch instead of reading their emails. Tried to return the watch and they ignored my mes... Se mere
Be aware! These are overpriced dropship watches made in Shenzhen China and is of low quality and are not "Luxury" at all. Save your money and buy a watch of a respectable brand like Seiko, Orien... Se mere
Valuchi created a limited edition Qatar edition, I pre ordered it and then when it released I ordered immediately (07-14-2025). After 3 days I received an email about how it sold out. We’re about a we... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are on the mission to deliver high-end watched for down-to-earth prices.
Kontaktoplysninger
Damrak, IJmuiden, Holland
- info@valuchiwatches.com
- valuchiwatches.com
2,4
Under middel
192 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was impressed with the watches
I was impressed with the watches, very beautiful. Thank you. Thank you for the most beautiful design and the colors are very beautiful. I will definitely buy all the watches.❤️🔥❤️🔥
14. december 2023
Uopfordret anmeldelse
Goede service
Horloge kwam beschadigd binnen, dus had ik een mail gestuurd. Hier werd iets later op gereageerd dan gehoopt, maar hele nette en goede service! Nieuw horloge is onderweg en de verzendkosten van het oude horloge worden betaald.
Overigens was het wel een mooi horloge.
9. december 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Beste,
Bedankt voor uw feedback over uw ervaring met Valuchi. We vinden het jammer om te horen dat het horloge beschadigd is aangekomen en dat onze reactie iets langer op zich liet wachten dan gehoopt. We zijn echter blij dat we u goede service hebben kunnen bieden!
Uw tevredenheid is belangrijk voor ons, en we streven er altijd naar om onze klanten de best mogelijke ervaring te bieden.
Het is fijn om te horen dat u het horloge mooi vindt. Als u nog verdere feedback heeft of als er iets is waarbij we u kunnen helpen, neem dan gerust contact met ons op.
Nogmaals bedankt dat u voor Valuchi heeft gekozen.
Met vriendelijke groet,
Airyl
Klantenservice
Valuchi
Amazing service
Amazing service, a very warm thank you to Kelvin for assisting me find the perfect watch
5. december 2023
Uopfordret anmeldelse
the watches are splendid
the watches are splendid. they look so good
4. december 2023
Uopfordret anmeldelse
High quality and i like it
3. december 2023
Uopfordret anmeldelse
Ordered from them about a week ago and…
Ordered from them about a week ago and received the watches just in time. Loved the watches they’re so good and the packaging was perfect as well. Good option if you wanna buy it for yourself or for a gift to anyone!
29. november 2023
Uopfordret anmeldelse
The customer service was incredible
The customer service was incredible! I faced a small problem in the website I didn’t know how to deal with it and they help me .. I’m so thankful
18. november 2023
Uopfordret anmeldelse
A small problem…
Het probleem met een te kort horlogebandje is naar volle tevredenheid 100% opgelost...en wel zo goed dat een 2e bestelling geplaatst is..zoveel vertrouwen heb ik in deze ,,Start Up,,!!
4. november 2023
Uopfordret anmeldelse
No responses…
So, i bought a new watch for my father from my money that i work all summer for, and after the watch was sent back from my country customs, no one, absolutely no one responded to my email, i sent about 3 email, i sent an email from their site, and after about 5 days, i got nothing.
So i looked for a phone number, i think they don’t have one. So after sending 3 emails, i neither have my money refunded neither the watch for my father’s birthday.
Keep in mind my emails were sent still in the 30-day refund policy, and still not a single response…
If you buy keep in mind, no one it’s gonna respond to your email, doesn’t matter how much you insist. :(
If you read this i would like a refund, the order number is: #45523
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Dear Tudor,
Thank you for bringing this to our attention. We sincerely apologize for the delay in responding to your emails back in October 2023 regarding your order #45523.
We have been in contact over the mail and we did perform a refund.
We regret any inconvenience this may have caused and appreciate your understanding. Should you have any further questions or need assistance, please do not hesitate to contact us directly at info@valuchiwatches.com.
Thank you for your patience and for bringing this matter to our attention.
Best regards,
Airyl
Customer Care
Arnaque !!!
12. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Dear Pascal,
We understand the challenges you've faced with your recent order, and we sincerely apologize for the inconvenience you've experienced. Your satisfaction is paramount to us, and we have taken steps to address your concerns.
Your order, placed on August 10, was promptly shipped on August 14, and as per the provided tracking code https://www.trackyourparcel.eu/index.php?KC=706E453E23-30687411HO&AN=s1418qgjEiw, it was marked as delivered on August 17. According to the tracking information, it was left in your mailbox. However, we understand that you did not find the parcel in your mailbox.
In response to your concerns and to reach a resolution, we initiated a re-shipment via DHL Express with the tracking code https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=2895154544. Unfortunately, due to the circumstances of your extended absence and DHL's policies, we faced challenges in arranging delivery.
Subsequently, given the complexities of the situation and your concerns, we arranged for the return of your order and promptly issued a refund.
We appreciate your feedback and understand that this situation was less than ideal for both parties. It is essential for us to continuously improve our services, and your comments will be invaluable in that regard.
If you have any further inquiries or require assistance, please do not hesitate to contact our customer support team. We remain dedicated to providing the best service possible and hope to have the opportunity to serve you more effectively in the future.
Warm regards,
Airyl Uarte
Customer Service Valuchi
This is probably one of the nicest…
This is probably one of the nicest watches I’ve bought, 10/10 quality and the seller kept me updated with tracking etc, fast shipping and overall amazing service, will be back to buy again soon 👍
9. oktober 2023
Uopfordret anmeldelse
Service client NuuuuuuL
On m’a offert une montre valuchi lunar calendar elle ne fonctionne pas et le support ne reponds pas…
30. august 2023
Uopfordret anmeldelse
Well despite a few hiccups I’m still…
Well despite a few hiccups I’m still extremely happy with my product(s), yes I had to get 2. Ordered on the 7th September and it arrived on the 29th. Delayed at customs and I had to pay an extra fee due to this so if you are in the UK keep this in mind. 10/10 service when I asked about the custom charges. But I’m definitely looking forward to rocking them. And I’m definitely getting 2 more soon.
Want quality time? Buy a Valuchi watch
BuyValuchi, Buyqualitytime.
30. september 2023
Uopfordret anmeldelse
Amazing watches, good price
I have bought 3 watches in total now, 2 for me and 1 for my close friend. They look absolutely amazing and are really high quality for the price, everyone thinks they are crazy expensive by the looks of them.
15. juli 2023
Uopfordret anmeldelse
I am over the moon with the watches I…
I am over the moon with the watches I bought they look great classy and very impressed with the quality and I will definitely buy more
17. september 2023
Uopfordret anmeldelse
The watch is very beautiful 😻
The watch is very beautiful, and the color and shape are very distinctive. I liked it very much. . Delivery is fast
28. august 2023
Uopfordret anmeldelse
Top-notch 🙌
VALUCHI DATE MASTER is just Elegant, Classy and premier.
Highlights-
1) Hands - hour and second indicator
2) Dial - Red colour, catchy with Date indicator , valuchi logo
3) Dial rings - without numbers
4) Straps - stainless steel lightweight
5) Clasp - Butterfly, easy to press
6) Crown- with logo V and attractive
Handling the valuchi for first time , thoroughly loved it . It’s precise n robust and quality wise valuchi not compromised in any aspects . Just go to watch In a semi luxury category. Valuchi has a Long way to go ❤️
17. august 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Hello Syed,
Thank you so much for your enthusiastic review of the Date-Master! We're thrilled to hear that you find it elegant, classy, and premier in every aspect.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Valuchi and for your support.
Best regards,
Airyl
Customer Care
Valuchi
Я заказала платье
Я заказала платье, пришло такое же как выглядит на сайте, размер соответствует, все подошло и понравилось. Доставка длилась в два раза дольше, чем указано на сайте. Мне пришлось написать запрос на сайт о сроке доставки, поэтому 4 звезды, а не 5. Неудобно, что у сайта нет контактного телефона
14. august 2023
Uopfordret anmeldelse
I ordered watch on 12th july
I ordered watch on 12th july, and it stil hasn’t arrived
Order number #43869
5. august 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.