Valuchi Anmeldelser 

Besvarelse fra Valuchi

15. jul. 2024

Hello Neve,

Thank you so much for your glowing feedback about our products! We're thrilled to hear that you found the watches, box, authenticity cards, and packaging to be of amazing quality and very smart-looking.

Your satisfaction is our priority, and we're delighted to know that you feel your purchase was worth every penny. We look forward to serving you again in the future.

If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We're here to help!

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Besvarelse fra Valuchi

15. jul. 2024

Hello,

Thank you so much for your wonderful feedback about your recent purchase of the Valuchi watch! We're thrilled to hear that you found it elegant, with amazing quality, and a beautiful design and color.

We're delighted that the ordering process was easy for you and that you received your watch in just one day all the way to Dubai. It's great to know that you found the packaging as elegant as the watch itself.

It's also heartening to hear that a representative from our company contacted you afterward to ensure you received your order. Customer satisfaction is very important to us, and we're glad we could provide you with a positive experience.

We appreciate your support, and we're excited to bring more designs to the table in the future! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Besvarelse fra Valuchi

26. mar. 2024

Dear Yvan,

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for any inconvenience you experienced with your watch.

We want to reassure you that our watches come with a comprehensive 24-month warranty, ensuring our customers' peace of mind and satisfaction. However, it appears that your warranty has expired since the purchase date in August 2021.

Despite this, we genuinely regret any frustration this situation may have caused you. If you require further assistance or have any questions, please don't hesitate to contact us directly. We remain committed to providing excellent service and ensuring your satisfaction with our products.

Best regards,

Airyl

Customer Care

Besvarelse fra Valuchi

15. jul. 2024

Sehr geehrte/r Angelika,

vielen Dank für Ihre Mitteilung bezüglich Ihrer Bestellung im Februar. Es tut uns aufrichtig leid, dass Sie Ihre Ware bis heute noch nicht erhalten haben.

Wir nehmen diese Angelegenheit sehr ernst und möchten sie umgehend klären. Bitte senden Sie uns Ihre Bestellnummer und weitere Details zu Ihrer Bestellung, damit wir den aktuellen Status überprüfen können. Wir sind bestrebt, dieses Missverständnis schnellstmöglich zu lösen und sicherzustellen, dass Sie Ihre Ware erhalten.

Wir entschuldigen uns für die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis. Wir stehen Ihnen jederzeit zur Verfügung und freuen uns darauf, Ihnen weiterzuhelfen.

Mit freundlichen Grüßen,

Airyl
Kundenservice

Besvarelse fra Valuchi

26. feb. 2024

Dear Arjun,

Thank you so much for your kind words! We're thrilled to hear that you love your watch and that it has met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your watch!

Best regards,

Airyl Uarte

Besvarelse fra Valuchi

15. jul. 2024

Hello Marcelino,

Thank you so much for your fantastic feedback about our watches! We're delighted to hear that you have the full collection of silver and rose gold watches and that you find them to be the best ever.

We appreciate your special mention of Mr. Kelvin for his support and professional customer service. Ensuring quick and accurate delivery is a priority for us, and we're thrilled that your recent order placed on 02/1/2024 was received promptly today.

If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. We're always here to help!

Thank you once again for choosing Valuchi.

Best regards,

Airyl
Customer Care
Valuchi

Besvarelse fra Valuchi

26. feb. 2024

Dear Josh,

Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced with your recent order.

We understand your frustration regarding the delay in delivery, especially during the busy holiday season. While we strive to meet our delivery estimates, occasional delays may occur due to factors beyond our control, such as increased shipping volumes and holiday schedules.

Upon reviewing your order, we confirmed that it was indeed dispatched within the specified timeframe. However, we regret that it did not reach you as promptly as expected. We apologize for any disappointment this may have caused, particularly regarding your Christmas plans. According to the tracking "https://www.ups.com/track?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=nl_NL&InquiryNumber1=1Z3TB8N10400015013&requester=ST/trackdetails" it was delivered just after the Christmas on December 27.

We want to assure you that customer satisfaction is our top priority, and we take feedback like yours seriously. In light of your experience, we have reviewed our shipping processes to identify areas for improvement and prevent similar issues in the future.

Regarding your refund, we appreciate your cooperation in returning the item to us. Your refund has been processed, and you should see the funds reflected in your account shortly.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.

Best regards,

Airyl Uarte
Customer Service

Besvarelse fra Valuchi

26. feb. 2024

Dear Olena,

We're reaching out in response to your recent review regarding your order with us. Firstly, we sincerely apologize for any inconvenience or frustration this situation has caused you.

Upon reviewing your order, we confirmed that your order was indeed delivered, as evidenced by the tracking information provided by our shipping partner, DHL. You can track your order using the following link: https://www.dhl.com/nl-en/home/tracking/tracking-express.html?submit=1&tracking-id=4705468666.

We understand that sometimes issues may arise during the delivery process, and we're truly sorry if there was any miscommunication or delay in our response to your inquiries. We strive to provide prompt and efficient customer service, and we regret if we fell short of your expectations in this instance.

Regarding the chargeback, we want to assure you that we take such matters seriously and investigate them thoroughly. Unfortunately, despite our efforts to resolve the issue and provide evidence of delivery, the chargeback was still processed, resulting in a loss for us.

We value your feedback and take it as an opportunity to improve our processes and communication channels. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly at info@valuchiwatches.com.

Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience throughout this process.

Best regards,

Airyl Uarte

Besvarelse fra Valuchi

26. feb. 2024

We're delighted to hear that you're completely satisfied with your watch and that it's worth every penny! Thank you for choosing our brand. If you have any questions or need further assistance, feel free to reach out. Enjoy your timepiece!