Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... Se mere
Virksomheden har svaret
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Se mere
Virksomheden har svaret
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Se mere
Virksomheden har svaret
1,2
Dårlig
98 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
AVOID!!!!
AVOID!!!!
Tried to buy a fast track for paphos airport....got an email saying it was not available and i would get a refund then ended up getting charged 39.99euros for some subscription i never used. Similiar to everyone else on here.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Bobby,
Thank you for sharing your experience. We’re sorry to hear that the Fast Track service you were looking for was not available and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect or use. We take this feedback seriously, particularly when the customer journey does not match what a customer anticipated.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam! Never use it
It is very misleading, I only use it for one time payment for buying a ticket but was somehow subscribed to the ebook and charged 39.9 Euro the next day. There is completely no confirmation about the subscription. I know nothing about it and be charged money for subscription. Totally cheating company, never use it again
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling misled and frustrated, particularly regarding the service you say you were not expecting after your initial purchase.
We understand your concerns about the information provided during the customer journey and the lack of confirmation you experienced regarding the additional service. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM!!!!AVOID!!!
SCAM!!!!AVOID!!!
Website said tickets avaliable for the day needed but when booked and taken payment said sorry not avaliable!
Got a refund on that transaction but next day had another for £34 for a e book subscription?
Had to log back in and cancel unwanted subscription and contact bank to try for refund!!!!
No mention of subscription and dates not avalibale for what I needed which website said were avalibale!!
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the availability shown during your booking journey did not match the service availability you encountered afterward, and that this left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect. We take this feedback seriously, particularly where the customer journey and communication may have caused confusion.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and provide the appropriate support.
Thank you for bringing these concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Ordered a Fast Track through Liverpool Airport, and noticed a couple of weeks later "HP*uptrip.co, Greenford" appeared 3 times with amounts between £9 and £36. Barclaycard refunded all but I have no idea who this company is and what the connection is with airports.
Just to clarify, I booked fast track through HiPass Aero. I thought I was booking direct with the airport. The lesson is to check - booking direct with the airport has always been fine.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your experience and for clarifying how you came across our service. We’re sorry to hear that the booking process left you with concerns and that you were not expecting to interact with Uptrip in connection with your airport Fast Track booking.
Uptrip provides airport services through its platform and travel partners, including Fast Track services at participating airports. We understand that the distinction between booking directly with an airport and using a third-party service can be important, and we appreciate your feedback about the customer journey.
We take your comments seriously and would like to make sure your experience has been properly reviewed by our Customer Service team. Please check your email inbox for any communication from our team regarding your case, or contact us directly if you still need assistance.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Shady business built on unwanted charges
Lack of transparency and unwanted charges, they automatically add you to a paid monthly subscription that you never want and provide no refund. If you're looking for a Fast Track pass avoid this service like the plague.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Petrica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service and the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the monthly service you say you did not expect, as well as your concerns about the way your request was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Sneaky terms and conditions sign you up…
Sneaky terms and conditions sign you up to a subscription, 24hrs later you get charged €39.90 for a random not even informative e-book for a country youre not even in, be sure not to use any of their services and unsubscribe to any of their sneaky scamming techniques
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service conditions and e-book left you feeling frustrated and dissatisfied.
We understand your concerns regarding the information presented during the user journey and the relevance of the content you received. We take your comments seriously and appreciate you bringing these aspects of the customer experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Pessimi! Tempo pwrso
Contattato il servizio clienti, per informazioni come clienti ITA mi è stato chiesto di riscriver in inglese (come se loro non potessero tradurre) è una volta fatto, hanno impiegato 30giorni per un “non risposta” servizio pessimo
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Buongiorno Davide,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il contatto con il nostro servizio clienti sia stato così frustrante e che abbia dovuto riscrivere la sua richiesta in inglese.
Comprendiamo quanto possa essere insoddisfacente attendere a lungo senza ricevere una risposta utile. Prendiamo seriamente il suo feedback sui tempi di risposta e sulla gestione delle richieste dei clienti.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Speriamo che il suo caso possa essere esaminato e che lei possa ricevere l’assistenza di cui ha bisogno.
Grazie per aver portato questa situazione alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Die Seite ist Scam
Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hallo Niko,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns leid zu hören, dass der Fast-Lane-Service in einer dringenden Situation nicht wie erwartet funktioniert hat und dass Sie anschließend weitere unerwartete Aktivitäten festgestellt haben.
Wir verstehen Ihre Bedenken und nehmen Ihr Feedback zum Buchungsprozess und zur Kommunikation sehr ernst. Besonders bedauerlich ist, dass Sie Schwierigkeiten mit dem Service erlebt haben und dadurch zusätzlich verunsichert wurden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Anliegen. Wir hoffen, dass unser Team Ihre Situation prüfen und Ihnen die benötigte Unterstützung geben konnte.
Vielen Dank, dass Sie uns auf diese Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I have just been caught out
I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Elaine Honeywood,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you such frustration, especially when you were arranging fast track services for an upcoming long-haul trip.
We understand your concerns regarding the service conditions and the information presented during the user journey. We take your feedback seriously and appreciate you bringing your experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is basically a scam
This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Susan Simpson,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and concerned.
We understand your comments regarding the monthly service and the information you received during the user journey. We take your feedback seriously and want to ensure that any concerns you experienced are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam you into subscription
Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Carl,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the subsequent account information left you frustrated and concerned.
We understand your comments regarding the subscription service you say you did not expect and the communication surrounding your account. We take this feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam.
Scam.
Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.
Do not use them.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello kund,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the Premium account left you frustrated and concerned.
We understand your comments regarding the service you say you did not intend to sign up for, and we take your feedback seriously. We also want to make sure that your concerns have been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you frustrated and concerned.
We understand your concerns regarding the fast track service, the booking process, and the subscription service you say you did not request. We take your feedback seriously and want to make sure your situation is properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
complete scam
complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process and the additional service left you feeling frustrated.
We understand your comments regarding the e-book service and the information presented during the user journey. We also appreciate your feedback about the account management options available on the website.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
BE AWARE
BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Michael,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process left you feeling concerned and frustrated.
We understand your comments regarding the availability of the fast track service and the Premium+ service you say you were not expecting. We take your feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam - unauthorized subscription
On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.
On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Margit,
Thank you for taking the time to share such a detailed account of your experience and for providing an update.
We’re sorry to hear that the booking process and the subsequent account and service-related communications caused you significant frustration. We understand your concerns regarding the information you received and the way your experience unfolded.
We’re glad to see that you were ultimately able to resolve the matter with your bank. We also take your feedback regarding the customer journey and the clarity of the information provided seriously, and we will take these comments into consideration as we continue working to improve the experience for our customers.
Thank you for bringing your experience to our attention and for taking the time to update your review.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is clearly a scam
This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Denise,
Thank you for sharing your feedback. We’d like to clarify that Uptrip is not based in Colombia.
If you would like to learn more about our company, services, or how our platform works, we encourage you to visit our website at www.uptrip.co, where you can find more information.
If you have any specific concerns regarding your experience, please also check your email inbox for any communication from our Customer Service team.
Thank you for bringing your question to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Borderline scam
The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Natalie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the delayed delivery of your fast track passes and the lack of updates along the way caused you so much frustration.
We understand your concerns about the timing and reliability of the service, as well as your comments regarding the trial period and service conditions. We also appreciate your feedback about the communication you received when you contacted our team about these issues.
Your comments are important to us, particularly regarding the overall customer journey and the information provided throughout the process. We will take your experience into consideration as we continue working to improve the service and communication with our customers.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
this site is scammers!!!!!!!!!!!!!!!!!!!
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Mariia,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Uptrip left you feeling so frustrated and disappointed.
We take your concerns seriously and would like to make sure that any issue you experienced has been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved as you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Hidden subscription scam.
Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you frustration and concern.
We understand your comments regarding the service conditions and the subscription you say you were not expecting. We take this feedback seriously, particularly regarding the clarity of the information presented during the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.