Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... Se mere
Virksomheden har svaret
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Se mere
Virksomheden har svaret
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Se mere
Virksomheden har svaret
1,2
Dårlig
98 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 98 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Addebito di 39,90 € per abbonamento che non ricordavo di aver sottoscritto
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era collegato a UpTrip.
Ho cancellato immediatamente l’abbonamento e ho ricevuto conferma via e-mail che la cancellazione è stata elaborata con successo e che non ci saranno ulteriori addebiti. Ho inoltre richiesto il rimborso dei 39,90 € e al momento sono in attesa di risposta.
Consiglio di leggere con molta attenzione le condizioni prima di inserire i dati di pagamento o completare qualsiasi registrazione.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Buongiorno Andrea,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare la sua richiesta più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate in merito alla sua richiesta.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
TOTAL SCAM!!!!!
Total scam - taken 3 months of 'subscription' to something i haven't signed up for...
As in other reviews, paid for express fast track at an airport when returning home back in beginning of August, they have since taken 3 'subscription' amounts out of my account - bank finally flagged this up on the 4th attempt.
Shocking! how do i get my money back??????
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the situation you encountered afterwards.
We would like to review your case more closely and understand what happened. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Non ho mai sottoscritto nessun…
Non ho mai sottoscritto nessun abbonamento con loro. Mi sono ritrovato due addebiti da 39,90 = 79,80 euro. Agosto e Settembre. Sarebbero da denunciare per truffa alle autorità e multarli per frode internazionale. pensate quanta gente non se accorge. Il fatto che non riesco neanche a contattarli dovrò cambiare carta di credito. LADRI LADRI LADRI
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Buongiorno Massimo,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto, in particolare per le difficoltà incontrate nel cercare di contattare il nostro servizio clienti.
Desideriamo esaminare la sua situazione più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua richiesta, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Truffa sull’acquisto di biglietti per siti turistici
Ho comprato tramite loro sito i biglietti per visitare un palazzo in Portogallo, e senza che ci fosse assolutamente nessun avviso sul sito, mi è stato addebitato un abbonamento di 39,90€.
Purtroppo mi sono accorto dell’addebito solo al secondo mese di rinnovo e ho subito segnalato la cosa. Mi è stato rimborsato un addebito di 39.90€ ma si sono rifiutati di rimborsarmi l’addebito precedente sostenendo che le condizioni di abbonamento fossero chiaramente comunicate al momento dell’acquisto anche di fronte a miei screenshot fatti sul loro sito che dimostravano il contrario. Dopo un po’ di insistenza mi hanno cominciato di aver contattato l’ufficio competente per approvare il rimborso della restante somma rubata ma sono ancora in attesa di loro risposta che tarda ad arrivare.
Una vera e propria truffa.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Buongiorno Dragos,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare il suo caso più nel dettaglio, in particolare per quanto riguarda la sua richiesta e la comunicazione avuta con il nostro team. La invitiamo a contattare direttamente il nostro servizio clienti, così che possiamo prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM company that takes your card details and signs you up to monthly contracts. AVOID!!
This company is a scam. Like other reviews I bought Fastrack tickets and then they claim I subscribed to a service which allowed them to take £34 pm from account. I DID not! A complete sham and so I have contact authorities. Do NOT go near this company.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Mr Robert,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the concerns you encountered afterwards.
We would like to review your situation more closely and better understand what happened in your case. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam; not receiving prizes
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately a month, no answer… and no answer on the support side either..
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Julius,
Thank you for sharing your experience and for using Uptrip regularly. We’re sorry to hear that you’ve been waiting for an update regarding your FTL status after redeeming your cards, especially after collecting and using more than 50 cards.
We understand how frustrating it must be to have waited around a month without receiving an update, particularly after also reaching out to our support team. We take your feedback seriously and would like to make sure your case is properly reviewed.
If you have an existing support request, please reply to it with your relevant details so our team can locate your case and check the status of your FTL redemption.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
FRAUDULENT COMPANY
FRAUDULENT COMPANY
After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a subscription that I had totally unknowingly been signed up to. I had received no email confirmation of signing up to any subscription.
The subscription has now been cancelled but they are refusing to refund the payments. I fully intend to pursue this until I'm fully reimbursed. I do not accept barefaced fraud.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Seamus,
We’re sorry to hear about your experience and understand your frustration regarding the membership charges you mention following your Fast Track booking.
We also understand your concern about not expecting to be enrolled in an ongoing service and your disappointment with the outcome of your request. We take your feedback seriously, particularly regarding the customer journey and the information associated with the service.
As the membership has already been cancelled, our support team can review the details of your account and the correspondence linked to your case to ensure that your situation is properly examined. If you have an ongoing support request, please continue through that channel so our team can review the case in detail.
Thank you for taking the time to share your experience.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Scam! Do not book anything from it!!!I am still waiting for refund, they offered fake tickets.Insted you will be charged up to 35euro monthly for nothing!!!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Eva,
We’re sorry to hear about your experience and understand your frustration regarding the booking and the unexpected membership charge you mention.
We also regret that you were dissatisfied with the tickets associated with your booking and that your request has left you waiting for a resolution. We take your feedback seriously and would like to review the details of your case to better understand what happened.
If you have already contacted our support team, please continue through that request so we can locate your case and review it accordingly. If not, we invite you to contact our support team with your booking details so they can assist you directly.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Siete dei ladri!
Siete dei ladri!
Mi ritrovo sul conto un addebito di 39,90€ per un abbonamento mai sottoscritto
Ho inviato una mail di segnalazione al vostro centro di assistenza con la richiesta di un rimborso immediato
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Buongiorno Maria,
Ci dispiace leggere della sua esperienza e comprendiamo il suo disappunto dopo aver notato un addebito relativo a un abbonamento che non si aspettava.
Abbiamo preso nota della sua segnalazione e della richiesta già inviata al nostro servizio di assistenza. Per poter verificare con precisione la situazione e consultare i dettagli del suo caso, il nostro team potrà esaminare la richiesta tramite i canali di assistenza.
La ringraziamo per averci segnalato quanto accaduto e per aver condiviso il suo feedback.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Paid for a service
Paid for a service, was then being charged a monthly subscription which I didn't was. Tried to contact them by phone, they repeatedly hung had to stop the charge on my account. DO NOT USE THEM.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Pete,
Thank you for sharing your experience. We’re sorry to hear that you were dissatisfied with your experience and that you encountered difficulties when trying to contact our team.
We understand your concerns and would like to review your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can examine your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
PLEASE AVOID THIS WEBSITE
PLEASE AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS THAT YOU NEVER AGREE TOO!
I purchased airport fast track for my family in May 2026 I have then been charged on my credit card for over £138!!!!9
I never received an email confirming a subscription was agreed to or confirming what monthly charges would be, this is underhand and I would think illegal!
On discovering the recurring payments I logged into the website to unsubscribe from something I never subscribed too in the first place, I have had 2 payments refunded but had to fight for that and am still awaiting the other fraud payments to be refunded.
Unlike some of the feedback left on this review site I never received an email telling me that an ebook was “ready”.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed annoyed and frustrated and will never use Uptrip again and warn everyone against them.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Kirstie,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with our service left you frustrated and that you encountered difficulties after your airport fast-track purchase.
We understand your concerns and would like to look into your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can review your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention and for giving us the opportunity to look into your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM - SCAM - SCAM
SCAM.. be careful... this people are stilling money from everybody.
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Vinicius,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service has left you concerned and frustrated.
We take comments about unexpected services or account-related concerns seriously and understand why this situation would be upsetting. We appreciate you bringing your experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any questions you may have.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Charges for no service
Charges for no service. Tried to get tickets for Belem and never get some. Now they charged 39.90 € for....nothing.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Bruno,
Thank you for sharing your experience. We’re sorry to hear that you were unable to obtain the tickets you were looking for for Belém and that this left you feeling frustrated with the service.
We understand your concern about not receiving the service you expected and the subsequent confusion regarding the service associated with your account. We take your feedback seriously and appreciate you bringing this experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
full scam never use
full fkinnnn scam
they dont even give you the ticket and subscribe to random scam that charge you 39 euros. Just aviod
20. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you so frustrated and disappointed.
We understand your concerns about not receiving the service you expected and about finding a subscription associated with your account that you did not knowingly intend to use. We take your comments regarding the booking journey and the information provided seriously.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any remaining concerns.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID THIS WEBSITE
AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS
I purchased one museum ticket from Uptrip. That was all I wanted and all I believed I was paying for.
Shortly afterwards, I received an email telling me that an ebook was “ready”. I had never knowingly ordered an ebook subscription or agreed to pay €39.90 per month for anything.
Then I discovered that €39.90 had been taken from my account as a recurring payment.
I went back onto the website, logged into my account and discovered that I apparently had a subscription active — despite never knowingly signing up for one. I immediately cancelled it.
I am now demanding my €39.90 back and have asked Uptrip to provide the exact evidence showing when, where and how I supposedly consented to this recurring charge.
This is an absolutely shocking experience. I went onto this website to buy a museum ticket, not to sign up for a €39.90 monthly subscription. If a recurring subscription was genuinely presented and agreed to, then Uptrip should have no problem providing clear evidence of exactly when I consented to it.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I have kept screenshots, emails and payment records and will be disputing the charge with my bank if it is not refunded.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed and will not be using Uptrip again.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Rebecca,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear that the service and the information you received after your museum ticket purchase left you concerned and frustrated.
We understand your comments regarding the ebook communication, the subscription you found associated with your account, and your concerns about how the checkout journey was presented. We take this feedback seriously, particularly your request for clearer information about the services associated with an order.
We encourage you to check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you have already contacted our team, please continue the conversation through the latest email so they can review the details of your account and address any remaining questions.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraude total no lo intenten!!
Fraude total no lo intenten!!
En madrid quise acceder a mi conexión con el Fast Track y nunca funcionó 7.Julio 2026
Sin embargo ellos me suscribieron con esos intentos a una cuota de 39,90 cada mes y por descuido me estoy dando cuenta 3 meses después
Nunca recibí mail de confirmación de esa supuesta suscripción ni nada solo un email del 3 mes de cargo por eso pude rastrear que era ese concepto que non quedaba muy claro de que es
No lo utilicen!!
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hola Coral,
Gracias por compartir su experiencia. Lamentamos saber que tuvo dificultades para utilizar el servicio Fast Track en Madrid y que posteriormente tuvo dudas sobre las condiciones del servicio asociado.
Entendemos su preocupación, especialmente al no haber recibido la comunicación que esperaba y al no haber tenido una experiencia satisfactoria con el servicio en el aeropuerto. Sus comentarios sobre la información y el proceso de suscripción son importantes para nosotros y los tendremos en cuenta para seguir mejorando la experiencia de nuestros usuarios.
Le invitamos a revisar su bandeja de entrada, incluida la carpeta de spam o correo no deseado, por si nuestro equipo de Atención al Cliente se ha puesto en contacto con usted respecto a su caso. Si necesita más ayuda, nuestro equipo estará disponible para revisar su situación y atender sus preguntas.
Gracias por hacernos llegar sus comentarios.
Un cordial saludo,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam company
Scam company, taking money and without permission and wont refund
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Erica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service left you concerned and frustrated.
We understand your comments regarding a service you say you did not expect and the concerns you have about the way your case was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and provide the appropriate support.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Selling FastTrack for airports where it's not accepted
They propose Fast Track access to airports that don't accept it. In my case it was Krakow airport where I failed to access it.
When I asked for refund I was told it's not possible.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Dmytro,
Thank you for sharing your experience. We’re sorry to hear that you were unable to use the Fast Track service at Krakow Airport as expected.
We understand how frustrating it can be when a service you intended to use is not accessible at the airport, particularly when you have already made arrangements around your travel plans. We take your feedback regarding service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Das sind Betrüger
Das sind Betrüger. Mir ist das selbe passiert wie andere schon geschrieben haben.
Ich habe einmal eine Dienstleistung in Anspruch genommen. Einmal. Dann haben sie zweimal 39, 90 € unautorisiert eingezogen . Betrüger.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hallo Johanna,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass der weitere Verlauf nach Ihrer einmaligen Nutzung unseres Dienstes für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich der von Ihnen beschriebenen wiederkehrenden Dienstleistung und der Informationen, die Sie während des Buchungsprozesses erhalten haben. Wir nehmen Ihr Feedback ernst und schätzen es, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Bitte prüfen Sie Ihren E-Mail-Posteingang einschließlich des Spam- oder Junk-Ordners auf Nachrichten unseres Customer Service Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Rectification to uptrip.co is scam
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged me 39€ for an ebook I didn't ask. They took my credit card number out of a subscrition they made me for me to buy a ticket for Westminster abbey which they didn't send it. Cancel your credit card or they will be charging you everyday.)
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Uptrip
Hello Lorenzo,
Thank you for sharing your experience. We’re sorry to hear that your Westminster Abbey booking could not be completed as expected and that the subsequent service information caused you concern and frustration.
We understand your comments regarding the booking journey, the e-book service, and the information you received after your attempted purchase. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.