Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine i... Se mere
Virksomheden har svaret
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€ Offenbar wurde unbemerkt ein kostenp... Se mere
Virksomheden har svaret
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Se mere
Virksomheden har svaret
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevan... Se mere
Virksomheden har svaret
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Har besvaret 98 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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I am extremely disappointed with my experience with UpTrip. I recently discovered that £39.90 had been taken from my bank account every month since July 2026, potentially totalling £159.60, for a subscription I never knowingly signed up for or agreed to.
I had absolutely no idea these recurring payments were being taken until I reviewed my statements. At no point did I knowingly consent to an ongoing subscription costing nearly £40 per month.
I have since contacted Barclays, who have taken steps to prevent further payments and advised me to contact UpTrip directly to recover my money.
After looking into the company, I was shocked to discover numerous other customers reporting remarkably similar experiences with unexpected recurring subscription charges.
I have now formally requested a full refund of all payments taken since July. If this is not resolved, I am fully prepared to escalate the matter.
I strongly advise anyone considering using UpTrip to exercise extreme caution, carefully check any subscription terms and monitor their bank statements.
I would not recommend this company based on my experience.
Update:
I contacted them via their chat and they booted me from the chat and I am now unable to contact them further and when trying to open the link for their "Terms & conditions" I get booted off that page as well. This is a highly illegal business practice and I will pursue every legal path I can to get my refund.
________________________________________________________________
I booked tickets for the Prague Cathedral on the 15th o September, and somehow that led to me signing up for their scam so that they in total took nearly 200€ from my account on the 16th, 17th and now today, I never received any confirmation informing me that I signed up for their subscription or "trial" and I have not used their services after, I only noticed this when they sent me an E-book and took another 40€ from my account. I have since cancelled the subscription i was unwillingly signed up for and I demand a refund for the costs this has caused as I was in no way or form informed that there was any subscription involved in simply purchasing tickets for one-day entry to the cathedral.

Besvarelse fra Uptrip
Like most, I too have been caught by the hidden subscription, after booking a fast track security pass for a european airport back in August. I did not tick a box to subscribe, so I can only imagine it is ticked by default and tucked away on the screen. Very underhand, and all that does, it would seem, is alienate UpTrip from their customers. I recently saw that 4 months of payments have been taken. Having contacted UpTrip, they are only refunding 2 months of payments, not 4. Not a very good service. Like others say, probably best to avoid this company.

Besvarelse fra Uptrip
They have been charging me every month. I purchased a one time airport fast pass and they signed me up for a monthly subscription that I am now trying to cancel. But it was not in the information when I purchased the pass. I found it because of another company doing the exact same thing. IT IS A SCAM TO GET A SUBSCRIPTION FROM YOU.

Besvarelse fra Uptrip
Ich wollte lediglich Eintrittskarten für die Sagrada Família kaufen\. Die Buchung schlug fehl, trotzdem wurden mir zweimal 39,90 € abgebucht insgesammt 79,80€
Offenbar wurde unbemerkt ein kostenpflichtiges Abonnement eingerichtet, das ich niemals bewusst abgeschlossen habe.
Der Kontaktversuch per E-Mail blieb unbeantwortet.

Besvarelse fra Uptrip
So, Uptrip are STILL refusing to give Ne My refund. Yes they processed it but because I had to cancel My bank card because of THEM the refund cannot reach My account. I am left with No option than to Sue Uptrip now. See You in court. You WONT get away with ripping Me off.

Besvarelse fra Uptrip
Is this a scam? Shocked to see 3 payments taken from my credit card as a monthly subscription! Really.? Used priority security at Palma airport but that was it and at NO POINT was it made clear that I’d be charged £39 on a monthly basis for the privilege. I hope my request for immediate cancellation and a refund is actioned in a timely manner and not the way other reviewers have been dealt with.

Besvarelse fra Uptrip
**Unexpected €39.90 Subscription – No Tickets Received**
I tried to purchase tickets for the Musée d'Orsay in Paris through this website, but I never received the tickets and was not charged for them. Instead, I was unexpectedly charged €39.90 for a monthly Premium+ subscription that I did not knowingly sign up for.
There was no clear confirmation that I was agreeing to a recurring subscription, and I had no intention of purchasing one. When I contacted customer service to request a refund, they confirmed the cancellation but refused to return my money.
I find this experience extremely frustrating. I attempted to buy attraction tickets and ended up with an unwanted subscription without receiving the tickets I was trying to purchase. Be very careful when using this website and check your bank statement for unexpected charges.

Besvarelse fra Uptrip
⭐ 1/5 — Beware of hidden subscriptions. Extremely deceptive practices.
I travel frequently and regularly purchase airport fast-track services. Somehow, I ended up enrolled in UpTrip’s €39.90/month Premium+ subscription without my knowledge or informed consent.
They charged me €119.70 over three months for services I never requested or used.
I never received a proper subscription confirmation or invoices. The only emails I received were suspicious e-book download messages that ended up in spam. I had no idea I was being charged until I checked my card transactions.
When I contacted UpTrip, they refused to acknowledge the problem, claimed everything was clearly disclosed, and cited their 14-day withdrawal policy to justify refusing a refund. They offered to consider a goodwill gesture instead.
A quick look at other reviews reveals numerous customers reporting remarkably similar experiences.
In my opinion, this is a deceptive subscription trap designed to exploit travelers.
I’ve cancelled the subscription and am disputing all three charges with my card issuer.
Avoid this website. Check your bank statements if you’ve ever used their services.

Besvarelse fra Uptrip
Scam service.
Initially was trying to buy fast track pass in larnaca airport for 6.90 eur, it was canaceled and refunded, but later on 39.90 eur recurrent charges appeared in my statement for 4 month.
Had never registered or opted for something like this, also had no confirmations / info about such subscription.
Opened chargeback request with my bank, and it was processed pretty much instantly.
Avoid at all costs and check your statements if you where lucky to stuble upon this merchant somewhere.
And dont trust that mockery note under the payment they have -
If the service is unavailable or a technical issue occurs after payment, a full refund will be issued automatically, with no action required on your part.
So in the end, it just looks like a scam transaction to get your details and then try to get as much as possible using reccurent payments from.those chaps who miss those new transactions in statement.

Besvarelse fra Uptrip
It has taken funds without my knowledge

Besvarelse fra Uptrip
You have taken a subscription service of £39 a month, which I have at no point agreed to, you are absolute scammers!

Besvarelse fra Uptrip
We tried to get tickets to the Sight "Regaleira de Sintra". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happen and even i got rejected front door. After that the website charged 39.99 euros for a subscription we did not sign up for. There was no message or agreement and just notice regular charge for 3 months
The price for the tickets was not charged.

Besvarelse fra Uptrip
Salve, leggendo altre recensioni mi accorgo che sicuramente il servizio in merito alla trasparenza non rispetta per nulla i requisiti previsti dalle normative vigenti perché tutti come me non sapevano di aver sottoscritto alcun abbonamento né hanno firmato contratti a proposito. Oggi la trasparenza nella vendita online è fondamentale e regolata. Sto chiedendo lo storno dei 39,90€ alla mia carta di credito consapevole che un click non basti. Tenetevi lontani da questo sito truffa ne guadagnerete tempo. Non ricordo di aver sottoscritto nulla ma ieri è comparso addebito su CC.

Besvarelse fra Uptrip
Stay away from these people, scam and no other way to describe them

Besvarelse fra Uptrip
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I only noticed after they charged me second month in a row. I wrote to ask how this happened and the company replied I voluntarily signed up - yes, looks like it, but it's so sketchy I don't think it should be even legal to do such things

Besvarelse fra Uptrip
Total scam. Have never used their services but they are charging their fraudulent abo of 39,9 for 3 months already and sending me useless ebooks. I blocked my credit card . F U scammers.

Besvarelse fra Uptrip
We tried to get tickets to the Sight "Sagrada Familia". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happend. After that the website charged 40 euros for a subscription we did not sign up for. There was no message or agreement.
The price for the tickets was not charged.

Besvarelse fra Uptrip
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip.
Feel foolish for two reasons: (1) I still had to queue for an hour through passport control (the 'fast track' bit just related to the first security check and there was no queue for that anyway). More significantly (2) I was completely oblivious to this being a subscription service with monthly fees. Not sure whether to feel scammed or foolish: both I suppose. On positive note, the cancellation process was simple and quick, and I have had an automated message saying I won't be charged any more, hence two stars rather than one.

Besvarelse fra Uptrip
Do not use this to book tickets to a museum I booked to go to the Van Gogh museum and I get an email going there is no space, a month later I get a charge of 35.00 for a ebook subscription. This is a phishing site and it’s appalling

Besvarelse fra Uptrip
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