Submitted a claim for check up and dental cleaning, they've only paid back the check up costs and not explained why they won't cover the dental cleaning, even though this is an NHS treatmen... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Extremely good service, they got back to me straight away & paid out the claim with no fuss whatsoever in a very short timescale. I would recommend this company to anyone. 5 stars
Used to be speedy in resolving claims but the last two I’ve put in for a mouth guard they claimed they needed more information like the person making the claim, itemised bill from the provider etc a... Se mere
Really quick refund and response time. I have used this insurance for a couple years and it has been great. Thank you for making claiming easy :)
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Kontaktoplysninger
Storbritannien
- unum.co.uk
3,9
God
806 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So easy to claim
So easy to claim, and once approved which is fast, money is paid within 2 days. Unbelievable service.
7. juni 2024
Very quick process of the claim and…
Very quick process of the claim and coverage for international treatments.
13. juni 2024
Uopfordret anmeldelse
Possibly the worse GPs I have ever met…
Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people.
They can't even diagnose you as it's all done online. If you need a prescription or a referral, it is hidden behind a pay wall. I'm guessing a kind word or any kind of human emotion or compassion is available with a price tag
If this is what healthcare in this country is coming to then there is seriously no hope.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Unum UK
We’re sorry to hear you weren’t satisfied with the Help@hand remote GP service, which offers appointments with qualified, UK-registered GPs and is provided by our third-party partner Square Health.
Square Health does require payment for some onward services such as referral letters and fit notes, but these services are optional and the GP should clearly explain this, as well as any potential fees during the appointment so you can decide how you would like to proceed.
We have raised your concerns with Square Health so they can get in touch to discuss your feedback and provide assistance.
Easy to use
Easy to use, got my money back with no messing around. I would highly recommend.
20. juni 2024
Reimbursement Request
This was my first reimbursement request and was a bit nervous on how the process might work. However, I found the process so simple and easy and payment was extremely quick.
28. maj 2024
Absolutely outstanding company
Absolutely outstanding company, that's all that needs to be said.
19. juni 2024
Very quick no nonsense service
Very quick no nonsense service . Very easy and quick to make a claim and have it settled
14. juni 2024
Hopeless service
I work with a very big investment bank.I had applied for a claim under my group insurance policy from my corporate as I had been working partial hours due to two accidents in the last two years I am at the verge of a spinal surgery now. It's been 10 months since my claim was submitted. No positive response till now. they take months to reply. Because they are not processing my claim I am unable to go on full time leave due to financial issues.
25. juli 2023
Uopfordret anmeldelse
Slowest dental insurance I’ve ever had
Slowest dental insurance I’ve ever had. Takes ages to process claims and payments compared to other companies.
13. juni 2023
Uopfordret anmeldelse
Thank you for being so helpful
Thank you for being so helpful, & your app is very easy to use which makes things better when communicating with you
17. maj 2024
Great service
Clear easy to use claim procedure, payment back into my account within 3 days
12. maj 2024
Very easy upload of my dental visit…
Very easy upload of my dental visit bill. Was processed within a couple of days and paid promptly.
31. maj 2024
Terrible
Terrible. Just a mess
Trash, useless people. More focused on finding 1 flaw so they don't pay out.
Unprofessional and dumb AF!
I hope you lot close down or get fired! U have a lawsuit coming your way. Scammers
4. juni 2024
Uopfordret anmeldelse
Absolutely 5 stars to Unum Dental
Absolutely 5 stars to Unum Dental. I wholeheartedly recommend Unum to anyone looking for private dental insurance.
My dentist was not forthcoming with information for a claim. I spoke to Jodie (Unum claims), she was professional, courteous and well informed and efficiently resolved the matter, which was way beyond me. Jodie went above and beyond!
Online claims process is easy to follow, or you can email. Calls are UK based and answered quickly. Claims are paid within a few days. Brilliant Company.
I can’t Thank you enough Jodie & the claims team. Excellent service, a rare find today. Janice Webb
29. maj 2024
Uopfordret anmeldelse
Misled Customer
Dental started off well, received some claims.
Then had a pulp extraction, claimed under 'Extractions'. Received payment for my claims followed by an email a couple of days later stating they have incorrectly paid the reimbursement as it comes under 'Root Canal' and 'Extractions' are only for tooth extractions so I sent the payment back.
Checked the policy wording and nowhere does it state 'Tooth Extractions'.
I raised this with customer services, who did not answer my questions and instead forwarded my email to complaints department.
Complaints co-ordinator acknowledged my complaint and advised handler details.
It's been over 2 weeks now and no contact regarding my complaint at all. The complaints process advises there will be regular updates which is subjective.
Terrible experience and do not feel as a valued customer!
10. april 2024
Uopfordret anmeldelse
when it works it's ok
when it works it's ok, not the best cover
when it doesn't work they're not very helpful, if they respond at all
14. maj 2024
Uopfordret anmeldelse
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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