Sarah Smith decided to cancel our new cruise in January because of accurate negative reviews of the company Worse than. That they are refusing to return ou deposi whiCh experts tell me is steal... Se mere
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We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility . Ship was comfortable and exemplary clean , room... Se mere
Super comfortable boat with really delightful staff. Headed by Artur who looked after every detail. Food plentiful & delicious. We commended Aung our steward and Ry our waitress. The daily trips were... Se mere
The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality. Our only concern relates to changing ship at the halfway point... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Kontaktoplysninger
Storbritannien
- travelmarvel.com/en-gb
4,5
Fremragende
295 anmeldelser
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A 5 Star River Cruise
Every member of the team from day one of the trip was very pleasant, helpful and contributed to our 5 star holiday experience. Well done and thank you.
12. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your kind words and for sharing your 5-star experience with us!
We’re absolutely thrilled to hear that every member of the team contributed to making your river cruise so enjoyable from start to finish. Providing a friendly, helpful, and seamless experience is exactly what we strive for on every Travelmarvel journey — so it’s incredibly rewarding to know we delivered that for you.
We’ll be sure to pass on your thanks to the entire team — they’ll be delighted to know their efforts made such a positive impact on your holiday.
Thank you again for travelling with Travelmarvel. We hope to welcome you back on board for another unforgettable adventure soon!
Kind regards,
Raychell
Customer Experience Team
From start to finish a triumph of gorgeous scenery
From start to finish our trip firstly on the Rocky Mountaineer and then to Lake Louise Banff Jasper Whistler and so many other lovely places was very well organised and executed. We had a top rate guide (Ira) and extremely competent driver (Ravi). We saw wonderful wildlife and learned so much about the places we visited. Good quality hotels throughout
1. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review!
We’re thrilled to hear your journey — from the breathtaking views aboard the Rocky Mountaineer to the stunning landscapes of Lake Louise, Banff, Jasper, Whistler and beyond — was such a memorable experience. Canada truly is a land of natural wonders, and it sounds like you had the perfect itinerary to explore it all.
A special thank you for recognising Ira and Ravi — we’re so pleased to hear they helped bring your adventure to life with expert guidance, care, and professionalism. Our teams on the ground are dedicated to making each Travelmarvel journey smooth, enriching, and unforgettable — and it's clear they did just that.
We’re also delighted that the quality of accommodation and overall organisation met your expectations. That combination of comfort, discovery and peace of mind is exactly what Travelmarvel aims to deliver on every trip.
Thank you again for choosing to travel with us. We hope to welcome you on another adventure very soon!
Kind regards,
Raychell
Customer Experience Team
Great tour of Vietnam and Cambodia
Great tour of Vietnam and Cambodia. The Mekong river cruise was beautiful with interesting sightseeing tours and great food on board.
7. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear you enjoyed your tour of Vietnam and Cambodia — it’s a truly captivating part of the world, rich in culture, history, and natural beauty. Cruising along the Mekong River offers such a unique perspective, and we’re so pleased that the sightseeing, onboard experience, and food all lived up to expectations.
At Travelmarvel, we’re passionate about providing immersive, worry-free journeys with outstanding value, and it’s fantastic to know we delivered that for you on this adventure.
Thank you again for travelling with us — we hope to see you onboard again soon for your next journey of discovery!
Kind regards,
Raychell
Customer Experience Team
Our Journey Through the Rockies
We had an amazing holiday experience with Travelmarvel Tours. Our tour director and driver were experienced and knowledgeable individuals.
Some of our hotels could have done better on facilities, but overall very comfortable accommodation.
Our trip on the Rocky Mountaineer train was second to none, amazing, attentive and informative staff;
very comfortable seating and excellent dining.
We had the opportunity of meeting like-minded and friendly individuals.
30. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you very much for taking the time to share your experience with us. We’re delighted to hear that so much of your “Journey Through the Rockies” was memorable — it’s especially gratifying that you found our tour director and driver knowledgeable, enjoyed the Rocky Mountaineer train service, and made new friends along the way.
We’re sorry to hear that some of your hotels did not fully meet your expectations with their facilities. Comfort and quality are core parts of what we strive for, and we will share your feedback with our accommodation partners to ensure improvements where possible. If you’d like, please do get in touch at info@aptouring.co.uk with the details (hotel names, which facilities were lacking) so we can address this directly.
Your kind words about our staff and overall experience mean a lot to us. Travelmarvel aims to deliver premium travel at exceptional value, with outstanding service, and it’s wonderful to know those efforts shone through in your journey.
We hope to welcome you again on another Travelmarvel adventure, and that next time every aspect of your stay exceeds your expectations.
Kind regards,
Raychell
Customer Experience Team
the ship is good as are all the crew
the ship is good as are all the crew. The trips seem to be well organised and show the highlights of the area.
I do feel the breakfast was not up to the standard on our last trip on Vega and the entertainment officer was nowhere near the excellence of the one on Vega.
We will see how they compare to our next one with you.
26. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your feedback. We're so pleased to hear you enjoyed your time aboard and that both the ship and crew met your expectations — it's always wonderful to know our team is delivering the warm, attentive service we strive for. We're also glad you found the excursions well organised and reflective of the region's highlights.
We do regret to hear that breakfast and entertainment didn't quite meet the standards you experienced previously on the Vega. Your comments have been shared with our hospitality and onboard entertainment teams, as we’re always looking to learn and enhance the experience for every guest.
We're grateful for your ongoing support and look forward to welcoming you again soon — we’ll certainly aim to exceed your expectations on your next journey with us.
Kind regards,
Raychell
Customer Experience Team
Douro River Cruise
This was our first ever river cruise, we were blown away by the high levels of customer service. The nautical crew, kitchen/restaurant staff and in particular the housekeeping staff were amazing. The ship,obviously fairly new,was in excellent condition. The scenery was absolutely stunning. We are now planning ahead for next year, looking at the Amsterdam to Budapest cruise, obviously with Travel marvel. Only Plaudits from me.
7. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for sharing your wonderful first river cruise experience with Travelmarvel!
We’re absolutely delighted to hear that the exceptional service from our nautical crew, kitchen, restaurant, and especially the housekeeping team made such a great impression. It’s fantastic that the ship’s condition and the stunning scenery added to your enjoyment.
We’re thrilled you’re already planning your next adventure from Amsterdam to Budapest — we can’t wait to welcome you back on board for another unforgettable journey.
Thank you again for your kind words and for choosing Travelmarvel. See you next year for more incredible memories!
Kind regards,
Raychell
Customer Experience Team
On board dining staff and meals were…
On board dining staff and meals were first class . Cabin was large with comfortable bed and chairs.
8. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your kind words! We’re thrilled to hear you enjoyed the first-class service from our onboard dining staff and that the meals met your expectations.
It’s also wonderful to know your cabin provided the space and comfort you needed to truly relax during your journey.
We hope to welcome you back on board for another exceptional Travelmarvel experience soon.
Kind regards,
Raychell
Customer Experience Team
Evening meals very disappointing
Evening meals very disappointing, poor quality and variety. Very basic small portions with minimal and strange choice of vegetables.
Evening “entertainment “ was extremely poor with untalented and incompetent presenters.
19. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. We’re disappointed to hear that our evening meals and entertainment did not meet your expectations. Your comments on quality, variety, portion sizes, and entertainment standards have been noted and shared with our culinary and entertainment teams for review in line with overall guest feedback.
Kind regards,
Gemma
Customer Experience Team
Bucharest to Budapest, our trip.
We enjoyed Roland the cruise director's input & the two evening hosts were very good. The food, drink & accommodation were excellent. Especially as we had an upgrade, dont know why but appreciated & the free drinks package. Due to the weather Roland had to think on his feet & organise activities to tie in with where we were docked. Shame we missed some parts due to lack of water, but I have booked another trip for next year. So we definitely enjoyed ourselves. Only 4 stars because of the delays to all of flights and the reluctance of KLM to manage our claim for a 4 hour delay flying to Bucharest. All of our flights were booked with KLM but they subcontracted them out & are not taking any responsibility for their actions.
26. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your thoughtful review of your Bucharest to Budapest journey. We're so pleased to hear that you enjoyed your time onboard, and we’re especially glad that Roland and our evening hosts helped make the experience a memorable one. We'll be sure to pass on your kind words.
It’s great to know that the upgrade and drinks package were appreciated — we love being able to surprise our guests with those extra touches when we can. We also commend Roland for adapting so well to the weather challenges; our team is trained to handle these situations thoughtfully, and we're happy his quick thinking added value to your journey.
We're sorry that low water levels meant missing some parts of the itinerary — it’s always disappointing when nature doesn’t cooperate, but we truly appreciate your understanding and flexibility.
As for the flight delays, we completely understand your frustration. While Travelmarvel doesn’t have direct control over airline operations, we know how disruptive these issues can be and empathise with the inconvenience you've experienced. We hope KLM will resolve your claim fairly, and we thank you for not letting that impact your enjoyment of the cruise itself.
Most of all, we’re delighted to hear you've already booked another trip for next year — that’s the greatest compliment we could receive. We look forward to welcoming you back onboard for another fantastic Travelmarvel experience.
Kind regards,
Raychell
Customer Experience Team
Pleased with the excellent organisation…
Pleased with the excellent organisation in all aspects and by all the respective teams on and off board the river cruise. The staff on board were, courteous, pleasant, polite, approachable and so willing to help. Meals were exceptional.
22. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you very much for your kind words!
We’re delighted to hear that the organisation of your river cruise — both on and off board — met your expectations so well. Our teams take great pride in delivering courteous, approachable, and helpful service, and it’s wonderful to know that came through during your trip.
We’re also pleased that you enjoyed the exceptional meals, as providing quality dining experiences is a key part of what we do.
Thank you for choosing Travelmarvel. We look forward to welcoming you on board again for another memorable journey soon!
Kind regards,
Raychell
Customer Experience Team
We had a very enjoyable time
We had a very enjoyable time on our Reflections of the Rockies tour with Celine McFadyen from 22nd August to 2nd September
22. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a very enjoyable time on the Reflections of the Rockies tour with Celine McFadyen. Celine and the entire team strive to create memorable and seamless experiences, so it’s fantastic to know they helped make your trip special.
We hope the stunning scenery and unique adventures left lasting memories, and we look forward to welcoming you on another Travelmarvel journey soon!
Kind regards,
Raychell
Customer Experience Team
Great Holiday
Many things including tours for gentle walkers.Also good were the headphones for people who wear hearing aids.The destinations were excellent. The ship and staff were superb. We would like an itinerary on where else the ship sails.
25. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear you enjoyed the gentle walking tours, the helpful headphones for hearing aid users, and the superb service from our ship and staff. It’s fantastic to know the destinations lived up to your expectations as well.
We’d be happy to provide you with details about other itineraries the ship sails — our team will reach out to you shortly with more information so you can start planning your next adventure.
Thank you again for choosing Travelmarvel. We look forward to welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
What a fantastic holiday
What a fantastic holiday. Exceeded all expectations despite being a previous customer.
Cabin was great - good to see the tea and coffee making facilities in the room. Thought I would want this previously but we never used them. All our time was spent in the lounge, on top deck or out and about.
Day tours were interesting and for the cruise director to pull out all the stops on the last night was above and beyond. A memory to cherish!
Had breakfast and dinner in the restaurant. Fantastic service and great food. Tried to cut back on what we were eating by going to the ‘pub’ for lunch. It really was too far from the kitchen. Food not replenished and really poor selection vs previous. Please change back to the lounge!
9. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for sharing your fantastic feedback!
We’re thrilled to hear your holiday exceeded all expectations — especially as a returning guest! It’s great that you enjoyed your cabin and found the tea and coffee facilities a nice touch, even if you spent most of your time enjoying the lounge, top deck, and excursions.
We’re especially pleased that the day tours kept you engaged and that our cruise director’s special efforts on the last night created a cherished memory. We’ll be sure to pass on your kind words to the whole team.
Thank you also for your honest feedback regarding the lunch venue. We appreciate hearing about your experience and will certainly share your comments with our dining team as we continually strive to improve the overall experience for our guests.
Thanks again for travelling with Travelmarvel. We look forward to welcoming you back on board for many more memorable journeys!
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your review of your journey through Cambodia and Vietnam. We’re so glad you enjoyed the destinations, the tours, and our wonderful onboard team.
These regions are truly special, and it’s our pleasure to help guests experience their rich culture, history, and beauty in comfort.
We hope to welcome you back on another Travelmarvel adventure soon!
Kind regards,
Raychell
Customer Experience Team
Excellent guide and crew
Excellent guide and crew
Spacious cabin
Great food
Lovely itinerary …. Great weather!
9. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the excellent guide and crew, spacious cabin, and great food. It sounds like the lovely itinerary and fantastic weather made your trip even more memorable.
We truly appreciate you choosing Travelmarvel and hope to welcome you on board again soon for another amazing adventure!
Kind regards,
Raychell
Customer Experience Team
Good value but other failings
Good value, crew and entertainment very good.
Food average compared with other cruise ships. Drinks limited e.g. wheat beer on menu but on first day they said it was the last bottle but would be restocked at a port. Turns out that port was the final one on the cruise so left to choose between Bitburger (a very average lager) and Guinness (poor taste compared with Irish pubs). Pre cruise there was a list of tours and price paid said tours included. When on board many of the free tours were chargeable, some costing over 100 euros per person which was very misleading at time of booking.
12. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing such balanced feedback. It’s great to hear the cruise offered good value and that the crew and entertainment stood out. Your points on food quality, limited drinks availability, and confusion around included tours are important and will be passed on for review to help improve clarity and the overall experience.
Kind regards,
Gemma
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your positive experience!
We’re glad to hear you enjoyed the shop, the crew, the food, and the tours — all key parts of what makes a Travelmarvel journey special. Your kind words mean a lot to us and our team.
We look forward to welcoming you on another adventure soon!
Kind regards,
Raychell
Customer Experience Team
irish compere guy onboard was good and…
irish compere guy onboard was good and all staff onboard were excellent send me a discount for next year
4. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your feedback. We are pleased you had an enjoyable time on your Highlights of the Danube cruise and are keen to travel again soon on a special deal! I will ensure you are set up to receive our special offers direct to your email inbox and in the meantime our friendly team of consultants are happy to help with any enquiries on 0800 012 6686.
Kind regards,
Gemma
Customer Experience Team
Well organised lovely staff very helpfu…
Well organised lovely staff very helpfu beautiful weather and scenery only downside four hours at Munich airport no five hours plane was late taking off the airport was a tip dirty toilets and overflowing waste bins
5. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. It’s wonderful to hear the staff, organisation, and scenery made your cruise with us enjoyable. We are disappointed to hear of your airport experience but look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience Team
Wonderful cruise aboard Caledonian Sky
The help we received from the crew and staff aboard Caledonian Sky was exemplary. My husband has mobility problems and was assisted (discretely!) whenever necessary. The boat crew were professional and kind, and the bar staff brilliant in anticipating his requests. Unfortunately, he couldn't disembark too often but was quite happy on the ship with the library and the balcony of our cabin from which he could observe toing and froing of marine activity. There was a very friendly atmosphere aboard and the staff were fantastic; friendly but not intrusive. Obviously well-trained and well chosen for the ship. We'd certainly use the ship again - small enough not to be impersonal but large enough to provide personal space. As for the food.....! wonderful choice even for vegetarian me. And excellent wine varieties. Pre- and post cruise hotel choices were convenient.
2. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed experience aboard the Caledonian Sky. It’s great to hear how well the crew supported your husband’s mobility needs while maintaining a friendly, discreet, and professional atmosphere. Your praise for the food, wine, cabin comfort, and hotel arrangements highlights the aspects that made the trip so enjoyable, and it’s fantastic that the ship struck the right balance between intimacy and space.
Kind regards,
Gemma
Customer Experience Team
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