We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Se mere
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Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Se mere
Virksomheden har svaret
Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Se mere
Virksomheden har svaret
Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Skrevet af virksomheden
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Kontaktoplysninger
48 Warwick Street, W1B 5AW, London, Storbritannien
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Speedy service today from Jon at…
Speedy service today from Jon at customer/ reservations. Resolved instantly
18. maj 2026
Uopfordret anmeldelse
We went on the Canadian Rocky Mountain…train Alaska cruise
We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels excursions and making sure we were looked after. Dale made sure that my wife’s birthday was recognised at the chateau in lake Louise. The price was very much value for money . ATP you were wonderful
21. april 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your fantastic 5-star review. We’re delighted to hear that your Canadian Rockies and Alaska cruise holiday was such a memorable experience.
It’s especially wonderful to know that Dale took such great care of you throughout your journey and helped make your wife’s birthday celebration at Lake Louise so special. We’ll be sure to share your kind words with him, he’ll be thrilled to know his support and attention to detail made such a difference to your trip.
We’re also pleased that you enjoyed the hotels, excursions, and overall experience, and that you felt the holiday offered great value for money. Thank you again for choosing APT, and we hope to welcome you on another unforgettable adventure in the future.
Kind regards,
Raychell
Customer Experience Team
Grace was very understanding
Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with patience and when I said I wanted to go to Singapore she explained that she could not do it at this moment, but she would ring me back in November and we will book it all. I found her very polite they courtesy and explained everything
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your lovely 5-star review. We’re so pleased to hear that Grace provided such thoughtful and attentive service while helping you plan this very special holiday for your 70th birthday.
It’s wonderful to know she took the time to guide you through everything with patience, courtesy, and care, ensuring your Cambodia and Vietnam adventure is exactly what you hoped for. We’ll also be sure to pass along your kind words to Grace, she’ll be delighted to know she made such a positive impression.
Kind regards,
Raychell
Customer Experience Team
As per previous and today's experience …
As per previous and today's experience would. NOt recommend fhen
Hours ago called them k a sewer they say WE WILL RING YOU BACK THEY DOT DO SO
TOO STRESSFUL TO DEAL WIT THEM ABD THE TOURS BASED ON PAST POOR QUALITY
Only going to please friends so sahp around
STILL WAITING WHAT A FIASCO
A R. VAN SPALL
.call today hope cruise better Thursday
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Dear Mr Van Spall,
Thank you for your feedback.
I was pleased to speak with you earlier today. Following investigation into the delayed call back, we can see that your call was received at 18:14 on Bank Holiday Monday, after our office had closed. Our team then returned your call at 09:15 the following morning.
Whilst the call back was completed the next working morning, I appreciate the frustration caused when you were expecting contact sooner, and I understand this added to your dissatisfaction.
I hope this goes some way to improving your 1-star review.
You now have my direct contact details, so please do use these if you have any further questions.
Kind regards
Sarah - Customer experience team
We have just got back from a cruise on…
We have just got back from a cruise on the Capela This was our second trip with Travel Marvel the best experience so good we have just booked for next year all of the staff are excellent 5star and can’t wait for next year
28. april 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review, Mr Richards. We’re delighted to hear that your second cruise with Travelmarvel was such a fantastic experience and that you’ve already booked another journey with us for next year.
It’s especially rewarding to know that our crew and staff made such a positive impression. Delivering exceptional service and creating memorable holidays is exactly what we strive for, so your kind words mean a great deal to the whole team.
We truly appreciate your continued loyalty to Travelmarvel and can’t wait to welcome you back on board for another unforgettable adventure next year.
Kind regards,
Raychell
Customer Experience Team
Excited to be going on our first European River Cruiae.
Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to having a special birthday aboard. Thank you Grace.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing such a wonderful review. It’s fantastic to hear how helpful and reassuring Grace was in guiding you from enquiry to booking—she’ll be delighted to know she made such a positive impact.
A first European river cruise and a special birthday celebration sound like the perfect combination. Wishing you an unforgettable journey filled with great memories. We look forward to welcoming you on board!
Kind regards,
Gemma
Customer Experience Team
South America and Antarctica
Our 33 day trip was amazing and ticked many boxes. The tour guides were excellent and itinerary generally good. There were some very early starts. However, the 2nd half of the trip (after Antarctica) had TOO MANY people, over 100, so much queueing and time wasting for buses and planes….if we had known about the big numbers, we would have done our own plan for the 2nd half of the trip….it is not luxury travelling with that many people…
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing your feedback on your journey through South America and Antarctica—an incredible part of the world to explore.
It’s great to hear the trip delivered such memorable experiences, with strong guiding and a well-planned itinerary overall.
Your comments on the early starts and the larger group size after Antarctica are noted. Early starts allow us to make the most of the spectacular destinations we are visiting but we appreciate this may be a little more tiring for some. The shift from a smaller expedition-style experience to a larger touring group in South America can feel quite different, so we will pass this on to the relevant team for consideration.
This insight is valuable for improving both trip design and how expectations are set. Thank you again for travelling with us.
Kindest regards,
Gemma
Customer Experience Team
Jon, Admin Support Administrator
Jon, Admin Support Administrator, was exceptional in assisting me. He was very efficient in obtaining the informations I requested and so quick getting it all back to me.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
It’s great to hear when someone makes that kind of impact. Providing clear, accurate information quickly can make all the difference, and it sounds like Jon delivered exactly that. Feedback like this really highlights the value of responsive and reliable support—thanks for taking the time to share your experience.
Kindest regards,
Gemma
Customer Experience Team
APT Solara
Although the river cruise we went on ( APT Solara) I feel there are some factors which are not mentioned in the brochure and not clarified when we asked questions of the company before travelling. For instance the dining experiences are not as flexible as we thought . The venues other than the bistro are pre-allocated and you have no choice as to which venue you would like or when. te food choices in bistro were a bit limited - sometimes we only wanted a light meal which was not always available on the set menu. Low sugar drinks for those who do not drink alcohol is limited ( but this is common to all cruises) especially if you do not like coke. The plumbing system noises from other cabins is very noticeable especially in the middle of the night - coupled with engine and boat noises when going through locks etc did not make for a pleasant nights rest. Information about room facilites we obtained by email before cruise were incorrect. We found than contrary to what we were told there are USB ports ( both type A and C ) and there is a kettle not a coffee machine. There was no heating in the shower room - not even a heated towel rail. A lot of seating in the salon looked nice but were too low to get up easily when you are a certain age. Planning for some excursions were poor - especially the longer ones and could be improved. Considering the price we paid and the cruise being described as luxury we were disappointed overall and will not use APT again.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Hi Leslie,
Thank you for taking the time to leave your review, and also for speaking with me when I called to discuss your experience.
It was greatly appreciated to have the opportunity to talk through your feedback in more detail. I was disappointed to learn that parts of your APT Solara river cruise did not fully meet the high expectations we always aim to deliver, particularly given this was such a special holiday.
Your comments around the onboard dining experience, cabin amenities information provided before departure, comfort onboard, and elements of the excursion planning have all been carefully noted. Feedback such as yours is incredibly valuable, as it helps us review both the information we provide before travel and the onboard experience itself.
Thank you again for your time and for sharing your honest feedback with us. Conversations like this are important in helping us continue to refine the experience we offer our guests.
Kindest regards, Sarah - Head of Contact centre
Excellent customer service
Have just booked my first ever holiday with APT, the Vietnam and Cambodia Grand Tour. It was a hassle free experience and the sales agent, Grace Murley, was incredibly friendly, professional, knowledgeable and patient. She explained all of our options very clearly and made the whole process very easy.
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for taking the time to share your experience. Starting with a big trip like Vietnam and Cambodia is exciting, and it’s great to hear Grace helped make that first step feel easy and well-paced rather than overwhelming.
Her approach of clearly laying out options while keeping things relaxed and approachable is exactly what helps turn a complex booking into something enjoyable. You’ve got an incredible journey ahead—wishing you an unforgettable experience.
Kind regards,
Gemma
Customer Experience Team
Excellent holiday booking support
Never having booked a holiday previously with APT we had a few questions, however Grace was extremely helpful and was able to answer everything well. Additionally, whilst we were speaking she was able to offer us different flight options such that in the end everything was as we wanted and we confidently were able to book the European Gems River cruise as we wanted it with flights, cabin and extra hotel stay. Grace's professional, knowledgable and personable approach helped significantly.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for sharing this. Booking something new can come with plenty of questions, so it’s great to hear Grace made the whole process feel straightforward and well thought through. Taking the time to explore flight options and shape the trip around exactly what you wanted is what makes the difference, and it’s lovely to know you felt confident every step of the way.
Wishing you a fantastic time on your European Gems River cruise and please do reach out for any queries before departure.
Kind regards,
Gemma
Customer Experience Team
Dealt with all my queries about…
Gemma dealt with all my queries about upgrading flight and additional hotel bookings extending our stay at the end of the cruise. Email confirmation of proposed additional costs received the same day - like a true professional 'personal' Travel Agent.
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your kind words. It’s great to hear everything was handled smoothly, from your flight upgrade to the extra hotel arrangements. Providing clear options and prompt confirmations is always the goal, so it’s rewarding to know it made a difference to your plans. Wishing you an amazing cruise and extended stay.
Kindest regards,
Raychell
Customer Experience Team
How easy was that!
Very efficient service, Quick and easy and an extremely personable call handler.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for such a glowing review for our team.
We’re delighted to hear the process was quick, easy and efficient, and that our team member made the call both professional and personable. Creating a smooth experience from start to finish is exactly what we aim for.
We look forward to assisting you again soon.
Gemma
Customer Experience Team
Booking process
Booked a holiday with Megan Hall and she was very helpful and accommodating.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
It’s great to hear that Megan made the booking process smooth and straightforward. Her willingness to go the extra mile and accommodate your needs is exactly the standard we aim to deliver.
We truly appreciate your feedback and hope your holiday exceeds expectations.
Gemma
Customer Experience Team
Friendly conversation with Hayden who…
Friendly conversation with Hayden who sorted out our booking without any problems. Great asset to the team. Looking forward to our trip of a lifetime.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic 5-star review. We’re delighted to hear that Hayden made the booking process smooth and enjoyable, and that his friendly approach left such a positive impression. We’ll be sure to pass on your kind words, he’ll be thrilled to hear them.
It’s wonderful to know you’re looking forward to your trip of a lifetime, and we’re excited to be part of that journey.
If you need any further assistance before you travel, please don’t hesitate to contact us.
Kind regards,
Raychell
Customer Experience Team
Thanks to Grace for making the booking…
Thanks to Grace for making the booking experience quick and easy. It was nice to be remembered from our previous booking too!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your lovely 5-star review. We’re delighted to hear that Grace made your booking experience quick and easy, and that it meant so much to be remembered from your previous trip.
We truly value your returning custom and will be sure to pass your kind words on to Grace, she’ll be thrilled to hear them.
We look forward to welcoming you on your upcoming journey, and if you need anything further, please don’t hesitate to contact us.
Kind regards,
Raychell
Customer Experience Team
Friendly yet professional …
Friendly and very nice and efficient service . Found it all to be easy and very professional
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your 5-star review. We’re delighted to hear that you found our service friendly, professional, and efficient, and that the booking process felt easy throughout.
We truly appreciate you taking the time to share your feedback and look forward to welcoming you on your upcoming journey.
If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Raychell
Customer Experience Team
Excellent Service!
I telephoned today and spoke to Hayden Harris. He could not have been more helpful!
He answered all my questions and booked exactly the holiday I wanted.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic 5-star review. We’re delighted to hear that Hayden Harris was so helpful, answered all your questions, and ensured you booked exactly the holiday you wanted.
We’ll be sure to pass on your kind words to him, he’ll be thrilled to receive your feedback.
Thank you again for choosing to travel with us. If you need any further assistance before your trip, please don’t hesitate to contact us.
Kind regards,
Raychell
Customer Experience Team
Brilliant service
Both Lucy and Grace were very well informed, easy to engage with and a pleasure to do business with. Also being English and me hard of hearing I could understand what they were saying.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Lucy and Grace were knowledgeable, easy to engage with, and a pleasure to deal with throughout your booking process.
It’s especially important to us that our team communicates clearly and ensures every customer feels comfortable and confident, so we’re very pleased this was your experience. We’ll be sure to pass on your kind words to both Lucy and Grace.
Thank you again for choosing to book with us, we look forward to welcoming you on your upcoming journey. If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Raychell
Customer Experience Team
Attended the Holiday and Travel show at…
Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to meet him and he was most helpful in answering our questions about our forthcoming trip. He was also successful in selling us a new trip to the Rhine & Moselle for 2027. A very helpful young man and a credit to the company. Look forward to doing business with him again in the future.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you enjoyed meeting Hayden at the Destinations Holiday & Travel Show at Olympia and that he was able to assist you so thoroughly, both with your Rome to Venice trip and in helping you plan ahead for your Rhine & Moselle journey in 2027.
It’s wonderful to know that Hayden answered your questions so helpfully and made such a positive impression. We’ll be sure to pass on your kind words to him, he’ll be thrilled to hear them.
Kind regards,
Raychell
Customer Experience Team
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