We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Se mere
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Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Se mere
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Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Se mere
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Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Skrevet af virksomheden
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Kontaktoplysninger
48 Warwick Street, W1B 5AW, London, Storbritannien
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Well worth the trip.
I can’t fault the itinerary, quality of the hotels and boat. I travel a lot and felt my trip was excellent value, particularly the upgrade to the owners suite on arrival.
The Director, hotel manager, indeed all the staff were friendly and extremely helpful.
My only criticism was towards one of the young Cambodia guides whose immaturity on occasions, marred his performance. I highlighted this to the Director to offer guidance and training.
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the itinerary, quality of hotels and boat, and that your suite upgrade added to the experience. It’s wonderful to know that our Director, hotel manager, and all staff contributed to making your trip enjoyable and seamless.
We also appreciate your honest comments regarding your guide in Cambodia. Feedback like yours is invaluable, and we’re glad you shared it with our Director, as it helps us provide guidance and training to continually improve the guest experience.
Thank you again for travelling with us. We’re thrilled the overall trip was excellent value and memorable, and we look forward to welcoming you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
Amazing Essence of New Zealand tour
We did a 20 day Essence of New Zealand. It was amazing and really brought us around to see some wonderful scenery, even if we did have some interesting weather at times. The driver (Laurie) and guide (Matt) were brilliant and sorted out any hiccups quickly and efficiently. Loads of great photos, fantastic memories, new friends and we did so much with great flexibility withe Freedom of Choice options. We just want to go back and do it all again.
5. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic review! We’re thrilled to hear that your 20-day Essence of New Zealand tour was such an amazing experience. New Zealand’s scenery is stunning in all weather, and it’s wonderful that you were still able to enjoy so many memorable moments, complete with great photos and new friendships.
Laurie and Matt will be delighted to know they helped make your journey so smooth and enjoyable, handling any hiccups with ease. We’re also pleased you loved the flexibility of our Freedom of Choice options, they’re designed to help you personalise each day exactly as you wish.
It means so much to hear that you’re already thinking about doing it all again. We’d be absolutely delighted to welcome you back for another unforgettable adventure!
Kind regards,
Raychell
Customer Experience Team
Hassle free booking
Hassle free booking. George was efficient and effective in dealing with booking journey.
Whole experience great as usual with APT Travelmarvel.
Well done again.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your wonderful review! We’re delighted to hear that your booking experience was so smooth and hassle-free. George will be so pleased to know his efficiency and care helped make the process easy for you.
It’s always a pleasure to hear from returning guests, and we truly appreciate your continued trust in APT Travelmarvel. We’re thrilled the experience was great once again, and we look forward to welcoming you on another fantastic journey soon.
Kind regards,
Raychell
Customer Experience Team
Lucy made my booking easy.
Lucy who took my call, was very pleasant and knowledgeable.She made my booking an easy experience.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your lovely review! We’re delighted to hear that Lucy made your booking experience so smooth and enjoyable. Her friendly approach and expert knowledge are exactly what we aim to provide, and she’ll be thrilled to know she made such a positive impression.
We truly appreciate you choosing to travel with us and look forward to welcoming you on your upcoming journey.
Kind regards,
Raychell
Customer Experience Team
Sail on!
We have wanted to do the Douro River cruise for sometime and when an ad appeared in my email with a Black Friday discount I couldn’t resist having a dip!
Hayden answered my call and began to answer my questions. Our conversation soon drifted into a kind of conversation you might have with a friend.
We wanted to tweak either end of the river cruise by staying in Lisbon for 3 nights and then adding another 3 nights on after the cruise in Porto. Heydon had this covered. Apparently guest usually only take an extra night or 2 and he had to do the tweaking to make it 3 nights.
All was explained and we also had a few laughs.
We were so satisfied with the package and service that we said yes.
Roll on June 2026 😎
19. november 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful review! We’re delighted to hear that the Douro River Cruise has been on your wish list and that our Black Friday offer gave you the perfect excuse to jump in. It’s fantastic to know Hayden made the planning process so enjoyable, turning your call into a friendly, relaxed conversation while ensuring every detail was tailored to your ideal itinerary.
Customising your stay in both Lisbon and Porto for three nights each is exactly the kind of personalised service we love providing, and we’re thrilled to hear the package felt just right for you.
Your excitement for June 2026 is contagious, we can’t wait to welcome you on board for an unforgettable journey along the beautiful Douro River!
Kind regards,
Raychell
Customer Experience Team
Unforgettable New Zealand!
My New Zealand tour was absolutely unforgettable. Everything was so well organised from start to finish. Our tour director and driver were exceptional - knowledgeable, friendly and truly went above and beyond to make the experience special. I would highly recommend this tour to really capture everything New Zealand has to offer and to see both islands.
12. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that your New Zealand tour was such an unforgettable experience. It’s fantastic to know that everything felt seamless from start to finish, and that your Tour Director and Driver helped make the journey truly special with their knowledge, warmth and dedication.
New Zealand is an extraordinary destination, and we’re so pleased that exploring both islands with us gave you the full experience you were hoping for.
Thank you again for recommending the tour so highly, it means a great deal to us. We hope to welcome you back on another adventure soon!
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for sharing your feedback. We are please you had such a memorable trip on your luxury Mekong Cruise and look forward to welcoming you back on another APT holiday very soon.
Kind regards,
Gemma
Customer Experience Team
Amazing guides
Amazing guides, superb company from like-minded guests and excellent catering throughout.
27. oktober 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing your thoughts. It’s great to hear how much you enjoyed your Mekong cruise, with its blend of village visits, river life and historic sites. The mix of expert guides, welcoming guests and consistently strong catering sounds like it made the voyage flow smoothly from start to finish.
Kind regards,
Gemma
Customer Experience Team
Our group of 8 friends have had a great…
Our group of 8 friends have had a great time on the Lady Eleganza yacht sailing Dubrovnik to Split. We all done this cruise last year and have done 2 other river cruises together since.The crew on board are brilliant , cabins kept spotless by Angela, Lazarus and Stephen kept our drinks replenished. Our captain Neno moored up in the centre of towns as he did last year.
Raphella our cruise director was brilliant as was Marayana last year giving talks on what was the next port of call, always smiling and very knowledgeable. I wouldn’t say the food was 5* as it was on the river cruises , the buffet lunches were better than the evening meal but obviously kitchen space was at a minimum and the chefs done their best. The crew were pleased to see us return and called us the happy eight.
The swim stops were great ( too cold for me this time) but lots of laughter with the other guests even those travelling alone were part of the one big happy bunch of guests.
Raphella was amazed at us group meeting up on yet another cruise together and loved our story. I’d contacted Marayanna to ask if she was the cruise director on this trip but she wasn’t, it was a lovely surprise when she came on board in Dubrovnik to see us all and told Raphella our amazing story sailing with APT and now friends for life
27. oktober 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing such a vivid account of your journey aboard Lady Eleganza. It’s wonderful to hear how your group of eight returned to sail from Dubrovnik to Split again and that the crew remembered you so warmly. Highlights like Neno mooring right in the heart of each town, Angela keeping cabins immaculate, and Lazarus and Stephen looking after everyone clearly added to the trip.
It’s great that Raphella continued the tradition of engaging, knowledgeable port talks, and that Marayana was able to greet you all in Dubrovnik and share in your ongoing story with APT. Your description of the laughter during swim stops and the way solo guests blended into the wider group captures the relaxed spirit of this Croatia itinerary.
Your long-running friendship through multiple APT cruises is remarkable, and it’s lovely to hear that this voyage strengthened it even further. We look forward to welcoming you back again soon.
Kind regards,
Gemma
Customer Experience Team
I was a British solo traveler and the…
I was a British solo traveler and the company mostly Australia where so friendly and really made my holiday very good, the cruise director was excellent, ive done ocean cruises in the past but this has been one to remember, regards John.
27. oktober 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing your experience. It’s wonderful to hear how much you enjoyed your Magnificent Europe journey, especially as a solo traveller. That route along the Rhine, Main and Danube offers so many memorable moments, and it’s great that the onboard team and your Cruise Director helped make it stand out from your past ocean cruises. It’s a pleasure to know the friendly atmosphere onboard added to your holiday. We hope the highlights of the itinerary stay with you for a long time to come.
Kind regards,
Gemma
Customer Experience Team
☆☆☆☆☆ from start to finish.
Firstly a huge thank you to Jon who handled our booking, he was genuinely the start of what has been the most wonderful holiday! He promised me that the holiday would be perfect, and it was. Magnificent Europe it was! Every day was a new place to explore with fantastic guides and tours. Our cruise director Hedleigh was a joy, knowledgeable with a twinkle would best describe him, we always knew what was happening, when and where. We had to change ship due to low river levels but again a smooth trouble free transition. And attention to detail superb, my preferred pillow choice was there waiting for me in the cabin on the new ship. Everyone and I mean everyone, everything we did, everywhere we visited, everything we ate and drank, was absolutely wonderful. This was our first holiday with APT, it will not be our last.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that your Magnificent Europe journey was everything you hoped for and more. It’s fantastic to know that Jon helped set the tone for such a memorable experience, and that Hedleigh and our entire crew made your time on board so enjoyable — even when the river conditions required a change of ship. We’re especially pleased that those thoughtful touches, like your preferred pillow waiting for you, made a difference.
Creating seamless, enriching, and unforgettable travel experiences is at the heart of what we stand for, and it’s incredibly rewarding to know we achieved that for you. We can’t wait to welcome you back on another APT or Travelmarvel adventure soon!
Kind regards,
Raychell
Customer Experience Team
Great organisation
Great organisation. Tour guide informative as was the bus driver. Driving excelet felt ver safe
Freedom of choice was a great idea
22. oktober 2025
Besvarelse fra APT Luxury Travel
Thank you for your lovely review! We’re so pleased to hear you enjoyed your journey with us and felt safe and well looked after throughout. It’s wonderful that both your Tour Director and Driver made the experience informative and enjoyable — they truly are passionate about what they do. We’re also delighted you appreciated our Freedom of Choice experiences; they’re designed to give you the flexibility to make each day your own.
We really appreciate you travelling with us and hope to welcome you on another APT adventure soon!
Kind regards,
Raychell
Customer Experience Team
Excellent Holiday, but!
The itinerary was interesting and varied. Hotel we stayed in at the start of the holiday was excellent. The cruise ship was comfortable and the staff service was faultless. Nothing was too much trouble. I was a little disappointed with the boat itself. I did not think it was comprable with the APT vessel I sailed on last year from Amsterdam to Budapest. I know for geographical and practical reasons, e.g. the size of the locks etc. that the vessel has to be smaller but I don't think the feeling of luxury has been achieved. The lounge area from some strange reason had been designed with two smallish areas which gave it a disjointed feel especially for the evening entertainment. The way the food was served at meal times did not have the same opulent feel, nor the same magnificent buffet selection at all meals as on the previous boat. The main service area that was used for serving meals once they were brought up from the kitchen had a very cafeteria feel about it. Not the staffs fault more a design fault of that area. Had it been a budget cruise it would have been fine but for a high end cruise felt it fell short ot the mark.
Towels for the pool were not readily available, yes I was given one when I asked but none were out on display and I feel I shouldn't have had to ask. Also the towels provided were just the larger white towels as used in the cabins. I had expected larger coloured beach type towels, another disappointment. I know, a minor issue but not when one has paid for a 5 star high end experience. Some of the places where we moored overnight were quite disappointing, not good for walking and in Porto, a very long walk to the road which some passengers found quite challenging. That said it could be due things outside your control?
Our hotel in Lisbon, the Iberia, Ibostar Hotel did not live up to my expectations from a 5 star hotel. The list of shortcomings was endless and I would not as a company choose this hotel for guests in future.
29. september 2025
Besvarelse fra APT Luxury Travel
Thank you very much for sharing such a detailed review of your recent journey. We’re delighted to hear that you enjoyed the varied itinerary, the comfort of your cruise, and the wonderful service from our team on board — they’ll be so pleased to know their efforts made a positive impression.
We truly appreciate your constructive feedback regarding the ship design, dining experience, and certain aspects of your stay. As you mentioned, we worked closely with you to customise and modify your holiday to best suit your needs and preferences, including your personal choice of the Iberostar Hotel in Lisbon. We’re sorry to hear that this hotel did not fully meet your expectations, and we’ll certainly keep your comments in mind when reviewing future accommodation options.
Your observations about the onboard experience — from design to amenities — have also been shared with our product team, as we continually strive to uphold the level of luxury and detail our guests expect from APT.
Thank you again for travelling with us and for taking the time to provide such thoughtful feedback. We hope that, despite these concerns, the highlights of your journey made it a memorable experience, and we’d be delighted to welcome you again for another seamless and enriching APT holiday.
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for your kind words! We’re delighted to hear you enjoyed the hotels and found everything well organised with excellent staff. Our teams work hard to ensure every part of your journey is comfortable and memorable, and it’s wonderful to know this shone through.
We truly appreciate you travelling with us and hope to welcome you on another APT holiday soon!
Kind regards,
Raychell
Customer Experience Team
a wonderful and memorable holiday
we have just returned from an amazing mekong river cruise with apt tours and it was fantastic. it started in siem reap cambodia at a top end hotel, then on the ama lotus river boat along the mekong river, ending in ho chi minh city again in a top hotel. the river boat was great, the staff were so nice and the food was fantastic. our apt tour guide 'mr long' was superb. weve both travelled all over the world but never to cambodia and the country far exceeded my expectations. the cambodian people are so nice and its a very interesting country to visit. the whole trip from start to finish was amazing and its one of the top holidays ive ever done.i recommend this trip and apt tours/travel marvel. you wont be disappointed. we did add an extra day on at the beginning and am glad we did. my only regret was we should have added a couple of nights on at ho chi minh city.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your incredible review! We’re thrilled to hear that your Mekong River Cruise was such a memorable and enriching experience. It’s wonderful that you enjoyed the comfort of our hotels, the welcoming atmosphere on board the AmaLotus, and the fantastic food and service from our team. We’ll be sure to pass along your kind words to Mr Long — he’ll be delighted to know he made such a positive impression.
We’re so pleased Cambodia exceeded your expectations and that the journey from Siem Reap to Ho Chi Minh City left such lasting memories. Thank you for recommending us so highly — we truly appreciate it and hope to welcome you on another unforgettable APT or TravelMarvel adventure soon.
Kind regards,
Raychell
Customer Experience Team
Excellent service throughout
Excellent service throughout, great excursions, well organised and the staff were amazing!
29. september 2025
Besvarelse fra APT Luxury Travel
Thank you for your wonderful review! We’re so pleased to hear you enjoyed the excursions and found everything so well organised. Our teams take great pride in delivering exceptional service, and it’s lovely to know this made your journey so enjoyable.
We truly appreciate you travelling with us and hope to welcome you on another APT holiday soon!
Kind regards,
Raychell
Customer Experience Team
Megan was really helpful and polite our…
Megan was really helpful and polite our booking and flights were arranged with the minimum of fuss .A very pleasant lady to talk to
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you for your lovely review! We’re so pleased to hear that Megan made your booking experience so smooth and enjoyable. It’s wonderful to know her helpful and polite approach made the process effortless for you.
We’ll be sure to share your kind words with her — she’ll be delighted! We really appreciate you choosing to travel with us and look forward to helping you plan your next unforgettable journey.
Kind regards,
Raychell
Customer Experience Team
Sales representative, Claudette was excellent
Claudette fully understood requirements for cruise and cabin selected. Clearly explained all options. Arranged everything in a single phone call, including flights, transfers and hotel post cruise. Very knowledgeable about all aspects and benefits of being a repeat customer. A very pleasant customer experience.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful feedback! We’re delighted to hear that Claudette provided such an exceptional booking experience and ensured every detail of your cruise, flights, and post-cruise arrangements was handled seamlessly. It’s great to know her knowledge and care made the process so easy and enjoyable for you.
We truly value your loyalty as a repeat guest and can’t wait to welcome you on another unforgettable journey soon!
Kind regards,
Raychell
Customer Experience Team
Christmas getaway with APT
After receiving an email from APT regarding Christmas cruises I rang and spoke to a lovely man called Hayden Harris who was very helpful, sorting out the cabin I preferred and flights from Humberside airport. I couldn't fault the service I received.
3. september 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience planning your Christmas getaway with us. It’s fantastic to know that Hayden was able to assist you so efficiently and help secure your preferred cabin and flights from Humberside—he’ll be thrilled to receive your kind words.
We truly appreciate you taking the time to share your experience and can’t wait to welcome you on board for a magical Christmas cruise with APT.
Kind regards,
Raychell
Customer Experience Team
A truly memorable and magical holiday
APT made our 15 day trip to India truly amazing. The itinerary they prepared was very well thought out and organised. I can't praise the staff throughout enough. They were friendly and helpful and went above and beyond to help us particularly when we had a flight cancellation meaning we missed a connection. The care and concern they showed throughout our holiday was exceptional. As an older couple on our own we felt well cared for and safe.
We had a brilliant driver from start to finish who was extremely attentive to our needs. All the guides were knowledgeable and helpful. A truly memorable experience.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful review — we’re truly honoured to have been part of your memorable journey through India.
It’s fantastic to hear that your 15-day trip felt so well organised and thoughtfully designed. Our team works hard behind the scenes to make sure every itinerary runs smoothly, and your kind words about the staff — especially their support during your unexpected flight disruption — mean a great deal to us.
We’re especially glad to know you felt safe and well cared for throughout your holiday. For us, it’s not just about the destinations — it’s about creating an experience where our guests feel supported, listened to, and completely at ease, no matter where they are in the world.
We’ll be sure to pass along your compliments to your driver and guides — it’s always rewarding to know their attention and dedication made such a strong impression.
Thank you again for choosing APT. We hope this magical journey stays with you for a long time — and we’d be delighted to welcome you on another adventure when the time is right.
Kind regards,
Raychell
Customer Experience Team
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