We went on the Canadian Rocky Mountain and Alaska cruise , in may this year . Our APT rep Dale was incredible nothing was too much trouble. We were treated to the best of everything as far as hotels... Se mere
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Se, hvad kunderne siger
Grace was very understanding. She went out of her way to make sure that I have the holiday of my dreams as it’s my 70th birthday when we go to Cambodia in Vietnam she went through everything with pati... Se mere
Virksomheden har svaret
Spoke with Grace this morning about a river cruise and she was lovely. She was knowledgable and very efficient. She was so reassuring that my enquiry became a confirmed booking!! Looking forward to h... Se mere
Virksomheden har svaret
Attended the Holiday and Travel show at Olympia and met Hayden on the Travelmarvel stand. He was instrumental in making our booking last year for our trip from Rome to Venice. It was a pleasure to mee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
APT is a leading travel company offering a choice of 4 and 5 star escorted holidays and river cruises to a range of exotic and remote destinations around the world. With over 89 years of experience, we have a clear understanding of what makes the perfect holiday, and enjoy going the extra mile to ensure our customers have a life-enriching experience.
The APT Difference
Skrevet af virksomheden
- Fully inclusive holidays
- Our prices cover all the essentials as detailed in your itinerary, including sightseeing, accommodation and meals; plus overseas transfers, airport taxes, luggage porterage, tipping and return flights from the UK - so you can relax knowing exactly where you stand with your holiday budget.
- 98% Satisfaction rating
- We’re proud of our 98% satisfaction rating we receive from our customers, and are committed to maintain it.
- Award-winning holidays
- The Telegraph Travel Awards have recognised APT as a leading provider for River Cruises and Escorted Tours since 2015. In 2019, we were awarded Best Escorted Tour Operator as well as placing runner-up for Best River Cruise. We were also over the moon to win 'Best River Cruise Company' and 'Best Premium Touring Company' at the 2020 Travel Weekly Globe Awards, as voted by travel agents.
- Expertise & experience
- Our travel professionals use their knowledge and expertise to perfect our itineraries and deliver a comprehensive collection of inspiring holidays.
- Unforgettable experiences
- The best thing about memories is making them. Our holidays have been designed to do just that. You’ll enjoy our special Signature or Insider experiences - unique or exclusive activities that have been carefully designed to provide you with an insight into the history, culture, lifestyle or cuisine of each destination.
- Book with Confidence
- You will always enjoy complete peace of mind when you book with us, as APT are a member of the Association of British Travel Agents (ABTA), and our air-inclusive packages are fully bonded with the Civil Aviation Authority’s Air Travel Organisers' Licence (ATOL) scheme.
Kontaktoplysninger
48 Warwick Street, W1B 5AW, London, Storbritannien
- 0800 012 6686
- info@aptouring.co.uk
- aptouring.com
4,6
Fremragende
3 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
APT's tour services left a lasting…
APT's tour services left a lasting impression with their remarkable efficiency and cozy coaches, and seat rotation added to the experience. The bus driver was not only well-informed but also had a delightful sense of humor. The freedom to choose activities was particularly appreciated. Our Tour Director ensured we stayed on schedule, which was commendable. Accommodations were satisfactory, though the packed itinerary limited our time to enjoy the amenities. The meals were good, and it would be ideal to have more flexible dining hours in the evenings. The tour started early each morning, usually at 6:30 am, so a relaxation day mid-tour would be beneficial. All in all, I highly recommend APT and eagerly anticipate future tours with them.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that APT’s tour services left a lasting impression and that you enjoyed the efficiency of the tour, the comfort of our coaches, and the seat rotation. It’s great to know your driver’s knowledge and sense of humour added to the experience, and that the Freedom of Choice activities were a highlight.
We also appreciate your thoughtful suggestions regarding evening dining flexibility, early starts, and the inclusion of a relaxation day. Feedback like this is extremely valuable and will be shared with our product and operations teams as we continue to refine our itineraries.
Thank you again for your recommendation and for choosing to travel with APT. We very much look forward to welcoming you on another tour in the future.
Kind regards,
Raychell
Customer Experience Team
Jon took a great deal of trouble to…
Jon took a great deal of trouble to make sure I booked exactly the right holiday for me. He was very conscientious in double checking my details. This will be my fourth holiday with Travelmarvel. I cannot recommend them highly enough particularly their rewards programme.
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic 5-star review. We’re delighted to hear that Jon took such care in helping you book exactly the right holiday and that his attention to detail gave you confidence throughout the process.
It’s especially rewarding to know this will be your fourth holiday with Travelmarvel, your continued loyalty means a great deal to us. We’re also pleased to hear you value our rewards programme, and we’ll be sure to pass your kind comments on to Jon.
Thank you again for your recommendation. We look forward to welcoming you on many more Travelmarvel journeys in the future.
Kind regards,
Raychell
Customer Experience Team
Miserable
Miserable, terrible and dishonest has been our experience when they cancelled a cruise 5 months out and treated us like lepers. Didn't want to know us because they didn't go through with their promise of the tour. Only offer was to return our deposit monies while destroying our planned travel plans.. as we built out travel plans around this cruise. The customer service team had this obsequious script where they are soooo sorry and then offer NOTHING. Wishing the same karma to this miserable company that they caused us
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
We’re sorry to hear about your experience and understand how frustrating a cancellation can be, especially when it affects wider travel plans.
We can see that you’re already in contact with our Customer Relations team in Australia, who are best placed to support you as an Australian passenger. They will continue to work with you directly regarding your case. While our UK office is unable to assist further, we appreciate you sharing your feedback and have taken note of your comments.
Kind regards,
Raychell
Customer Experience Team
Friendly, professional, helpful advice.
I rang to enquire about a cruise on the river Douro as we have been on river cruises with APT before and always found them well organised, with good accommodation, food and service on board and excellent guided excursions. I spoke to Haydn who was professional and friendly, answering all my questions and concerns which made me feel that the holiday would be right for us and that if we needed further help with anything, he would assist us. Having a friendly, helpful person on the phone certainly encourages me to book a holiday with the Company.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful review. We’re delighted to hear about your positive experiences travelling with APT and that your previous river cruises met your expectations for organisation, accommodation, food, service, and guided excursions.
It’s great to know that Hayden provided friendly, professional, and helpful advice, answered all your questions, and gave you confidence that the Douro cruise would be right for you. We’ll be sure to pass on your kind comments to him.
Thank you again for choosing to travel with us, we truly appreciate your loyalty and look forward to welcoming you on your next journey.
Kind regards,
Raychell
Customer Experience Team
Very helpful information and advice…
Very helpful information and advice from the Travel Marvel team including Jon and Grace and another lady today. Thank you for facilitating our booking.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your kind review. We’re delighted to hear that Jon, Grace, and the wider Travelmarvel team provided helpful information and advice and made the booking process smooth for you.
We truly appreciate you taking the time to share your feedback and thank you for choosing to book with us. We look forward to welcoming you on your upcoming trip.
If you have any further questions in the meantime, please feel free to contact us at Info@aptouring.co.uk
Kind regards,
Raychell
Customer Experience Team
Grace Murley has been wonderful from…
Grace Murley has been wonderful from start to finish. I rang to enquire about a Danube river cruise on behalf of my parents, to mark my mum's 80th birthday, and Grace was very patient and incredibly thoughtful in walking me through the various options and pros and cons of both brands, APT and Travel Marvel, and of various cruises. In the end we found one my parents are really excited about. Grace's knowledge gave me and my parents the confidence to book. She's a great asset to your team!
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Grace provided such thoughtful, patient, and knowledgeable support from start to finish, and that she helped you find the perfect Danube river cruise to celebrate your mum’s 80th birthday, what a special occasion.
It’s fantastic to know that her guidance through the APT and Travelmarvel options gave you and your parents the confidence to book. We’ll be sure to pass on your kind words to Grace, she’ll be thrilled to receive them.
Thank you again for choosing to travel with us. If you need any further assistance at any stage, please feel free to contact us at Info@aptouring.co.uk
Kind regards,
Raychell
Customer Experience Team
Great service from Megan
Great service from Megan in booking our trip. Very responsive to our various questions before confirming our booking.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your 5-star review. We’re delighted to hear that Megan provided such great service and was so responsive in answering your questions during the booking process. We’ll be sure to pass on your kind feedback to her.
We truly appreciate you choosing to book with us and look forward to welcoming you on your upcoming trip.
Kind regards,
Raychell
Customer Experience Team
ATP Mekong Cruise…
Extremely well looked after from beginning to end. Unforgettable experience.
24. marts 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you felt extremely well looked after from beginning to end and that your Mekong Cruise was such an unforgettable experience.
We truly appreciate you taking the time to share your feedback and hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for sharing your feedback. We’re sorry to hear that the evening entertainment was not to your taste and that you found it too loud. We appreciate that preferences vary, and your comments are helpful as we review the balance and style of onboard entertainment to better suit different guests.
If you would be willing to share a little more detail about your experience, our Guest Services team would welcome the opportunity to listen. Please feel free to contact us at Info@aptouring.co.uk
Thank you again for taking the time to leave a review — your feedback helps us continue to improve.
Kind regards,
Raychell
Customer Experience Team
Fears overcome !!!
From leaving home to returning home all went well. The pick up went really well with a good driver and a lovely car.The flights were as expected and we were met at Kolkata airport and taken to our hotel which was brilliant so a good choice by APT. The guides were helpfull and clear in all they told us. In fact they accompanied us on the boat to impart their knowledge. Boat staff could not have done more or been more friendly whilst still being professional. They boat itself was a dream with good size cabins in fact bigger than my bedroom at home. Travelling in Indian cities is worrying and very noisy but the advice of our guides made us reassured. The hotels in both Kolcatta and Varanasi were top notch providing a peacefull haven away from the city noise. Food was varied but with a definate Indian flavour. Would I do this holiday again knowing what I do now ??? The answer is yes !!!!!
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for sharing your fantastic experience! We’re thrilled to hear that your journey from start to finish went so smoothly and that you felt well looked after at every step, from the airport transfers to the hotels, guides, and boat staff.
It’s wonderful that the boat, accommodations, and expertly guided excursions helped make your holiday both comfortable and memorable, and that the advice from our guides reassured you while exploring the bustling cities. We’re delighted you enjoyed the food and the unique Indian flavours, and that the overall experience exceeded your expectations.
Knowing you would do this holiday again is the highest compliment, we can’t wait to welcome you on another unforgettable APT or Travelmarvel adventure soon!
Kind regards,
Raychell
Customer Experience Team
Grace was absolutely fantastic and…
Grace was absolutely fantastic and spent so much time to ensure everything was sorted with our booking. Throughout the call she was very professional, knowledgeable and offered excellent advice. She called us back exactly as promised and was able to rearrange flights to enhance our holiday experience. A real asset to APT/TM
3. december 2025
Uopfordret anmeldelse
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful feedback! We’re thrilled to hear that Grace made your booking experience so seamless and enjoyable. Her professionalism, knowledge, and dedication to enhancing your holiday truly reflect the high standard of service we aim to provide.
We’ll be sure to pass on your kind words to Grace, she’ll be delighted to know she made such a positive impact. We look forward to welcoming you on another unforgettable APT or Travelmarvel journey soon!
Kind regards,
Raychell
Customer Experience Team
Great tour
We thoroughly enjoyed the tour. Our guide, Rakesh, was very knowledgeable and gave us lots of information and we saw some amazing sights. We particularly enjoyed our time at the Amanbagh hotel and would have liked to stay another day so we could sample all it had to offer.
The hotels were all amazing and very luxurious except for the one in Jaipur which was a little dated by comparison.
The cruise on the Ganges was an amazing experience. The crew and staff all did a fantastic job of entertaining and looking after us.
The food, throughout the tour was all of a very high standard.
The whole tour was incredibly well organised but was let down slightly by being a bit disorganised on the last day.
22. november 2025
Besvarelse fra APT Luxury Travel
Thank you for sharing your detailed feedback! We’re delighted to hear that you thoroughly enjoyed your tour, from the incredible sights and luxurious hotels to the memorable Ganges cruise. Rakesh and the rest of our team will be thrilled to know their knowledge, care, and dedication made your journey so enjoyable.
We appreciate your comments regarding the Jaipur hotel and the slight disorganisation on the last day. Feedback like yours is invaluable and helps us continually refine our experiences to ensure every detail meets the high standard our guests expect.
It’s wonderful to hear that, overall, the tour, accommodations, excursions, and food left such a positive impression. We hope to welcome you on another adventure soon for another unforgettable journey!
Kind regards,
Raychell
Customer Experience Team
5 Star New Zealand!
Very well organised, excellent staff, very good accommodation and excellent choice of things to do and see.
Group was the right size to allow mixing and getting to know each other. Also gave plenty of room on the coach.
New Zealand was so welcoming.
9. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your fantastic review! We’re delighted to hear that your New Zealand tour was so well organised and that you enjoyed the excellent staff, comfortable accommodation, and varied activities.
It’s great to know the group size worked perfectly for mingling while still providing plenty of space on the coach. New Zealand is indeed a wonderfully welcoming destination, and we’re thrilled it left such a positive impression.
We look forward to welcoming you on another unforgettable APT journey soon!
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra APT Luxury Travel
Thank you for your kind words! We’re thrilled to hear that our crew made your experience so enjoyable and went above and beyond to ensure everything ran smoothly.
We hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
New Zealand Wonderland tour 17 Days APT
Excellent tour company very efficient, comfortable coach liked the rotation of seats. Bus driver very knowledgeable, great jokes and lovely guy. Freedom of choice activity's great. Tour Director kept us on track. Accommodation good unable to enjoy facilities as a very busy tour, food good would recommend more flexibility on eating times in the evening, Intense tour up most mornings 6-30am would recommend a leisure day in the middle. Overall would recommend APT look forward to touring with them in the future.
31. oktober 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful review of our New Zealand Wonderland tour. We’re delighted to hear how much you enjoyed the experience, especially the comfort of the coach, the seat rotation, your knowledgeable driver, and the Freedom of Choice activities. It’s great to know your Tour Director kept everything running smoothly throughout such a full itinerary.
We also really appreciate your thoughtful suggestions regarding evening meal flexibility, early starts, and the inclusion of a leisure day. Feedback like this is incredibly valuable and will be shared with our product and operations teams as we continue refining the tour for future guests.
Thank you again for recommending APT. We’re thrilled to hear you look forward to travelling with us again, and we’d be delighted to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
It was a great trip with excellent…
It was a great trip with excellent management over all aspects of the trip. Travel to and from the ship was by British Airways who provided a very poor service and seemed to lack any care for their passemgers.
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your kind words about the trip, we’re delighted to hear you enjoyed the experience and that our team looked after all aspects of your holiday so well.
We’re sorry to hear that your flights with British Airways did not meet expectations. While airlines operate independently of our services, we understand how much this can impact the overall travel experience, and we appreciate you sharing this feedback.
Thank you again for travelling with us, and we hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Great holiday
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you for your wonderful feedback! We’re delighted to hear you had a great holiday and hope to welcome you on another unforgettable APT journey soon.
Kind regards,
Raychell
Customer Experience Team
An excellent holiday more than 5 star
An excellent holiday more than 5 star. Everything was very well organised and high quality - varied food, wide range of included drinks all day, very friendly and attentive staff, comfortable cabin, excellent excursions including private concerts. Thoroughly recommended.
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your amazing review! We’re thrilled to hear that your holiday exceeded expectations and that you enjoyed every aspect of your journey, from the comfortable cabin and attentive staff to the varied food, drinks, and exceptional excursions, including the private concerts.
Creating seamless, high-quality experiences is at the heart of what we do, and it’s wonderful to know that it made your holiday truly memorable. Thank you for your recommendation, we can’t wait to welcome you on another APT adventure soon!
Kind regards,
Raychell
Customer Experience Team
The level of service from every…
The level of service from every department on board ship was exceptional. Staff were always cheerful and obliging. Trips were well organised and catered for all levels of mobility. Of course the quality and choice of food has to be mentioned.
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you so much for your wonderful feedback! We’re delighted to hear that every department on board provided exceptional service and that the staff’s cheerful and helpful approach made your journey so enjoyable.
It’s great to know that the excursions were well organised and accessible for all levels of mobility, and that the quality and variety of food stood out. Our teams take great pride in creating memorable experiences, and your comments mean a lot to them.
We truly appreciate you travelling with APT and look forward to welcoming you on another unforgettable journey soon.
Kind regards,
Raychell
Customer Experience Team
Really great staff across the board
Really great staff across the board. Food was consistently of a high standard along with the service . Trips were varied and interesting.
24. november 2025
Besvarelse fra APT Luxury Travel
Thank you for your wonderful review! We’re delighted to hear that you enjoyed the high standard of food and service, and that the trips were varied and engaging. Our teams take great pride in creating memorable experiences for our guests, and it’s fantastic to know their efforts made your journey so enjoyable.
We truly appreciate you travelling with us and look forward to welcoming you on another adventure soon.
Kind regards,
Raychell
Customer Experience Team
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