Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends wer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility . Ship was comfortable and exemplary clean , room... Se mere
Super comfortable boat with really delightful staff. Headed by Artur who looked after every detail. Food plentiful & delicious. We commended Aung our steward and Ry our waitress. The daily trips were... Se mere
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Kontaktoplysninger
Storbritannien
- travelmarvel.com/en-gb
4,5
Fremragende
295 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A lovely holiday that provided a great introduction to Greece
We particularly enjoyed the land portion of the trip on the Greek mainland. We visited some amazing ancient sites and cities. The food and hotels we stayed in were excellent. Our guide and driver were also excellent.
We then joined our ship Caledonian Sky and really enjoyed this section of our trip which we found more relaxing. The crew were very friendly and attentive. The food was all first class and freshly prepared. The visit to the various islands were great, particularly because the smaller ship was able to dock at most places. Ephesis was a real highlight of this part of the tour. Another highlight was the evenings entertainment provided by crew members. They were a very talented group and their singing was very enjoyable. A surprising but lovely end to our cruise.
7. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for sharing such a wonderful and detailed review. We’re delighted to hear that your holiday provided a memorable introduction to Greece, and that the land portion of your journey, its ancient sites, excellent hotels, and the expertise of your guide and driver, made such a strong impression.
It’s equally lovely to hear how much you enjoyed your time aboard Caledonian Sky. We’re thrilled the relaxed atmosphere, friendly and attentive crew, and freshly prepared first-class food helped make this part of your trip so special. Your comments about the island visits, especially the ability to dock in smaller ports, are greatly appreciated and we’re so pleased Ephesus was a highlight for you.
We’re also delighted that the evening entertainment from the crew added an unexpected but memorable touch to your cruise. They will be thrilled to know their talent and enthusiasm made such an impact.
We’d be delighted to welcome you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Faultless cruise and 5-star meals.
Faultless cruise and 5-star meals.
Only gripe was taxi didn't turn up at Athens airport to take us to hotel.
12. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your review. We are pleased you had such a wonderful cruise and will ensure we investigate the problem with the transfer with our local supplier as this is not the service we would expect from our partners.
Kind regards,
Gemma
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review. We’re delighted to hear you found everything very well organised, running on time, and that our staff made such a positive impression throughout your trip.
We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
Small ship benefits, yet space and comfort.
Comfort of the cabin and entire ship.
Many excellent crew members, helpful, cheerful and friendly.
Good destinations (though not as promised).
22. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your views.
It’s wonderful to hear the comfort of the ship and cabin stood out, along with the many friendly and helpful crew members on board. Their warmth and service are central to the experience.
Destinations are a key part of any voyage. Occasionally, and only when required for operational or local reasons, adjustments can be made to itineraries to support safety, logistics or port availability. Your observation is valued and will be reviewed in line with planning for future sailings.
We’re delighted that the ship and crew made a strong impression and hope the journey brought many memorable moments.
Kind regards,
Gemma
Customer Experience Team
Lovely boat and a great itinerary
Lovely boat and a great itinerary. Fellow passengers were almost all Aussis or Brits. Made some good friends with whom we are keeping in touch.
15. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your lovely review. We’re delighted to hear you enjoyed the boat and itinerary, and it’s wonderful that the mix of fellow guests helped make the experience even more memorable. Making new friends along the way is one of the best parts of travelling, and we’re so pleased this was the case for you.
We truly appreciate you sharing your experience and hope we’ll have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The ship was perfect,crew on the ball…
The ship was perfect,crew on the ball but hotel very poor for it's cost!!
13. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your review, we’re delighted to hear you enjoyed the ship and found the crew attentive and on the ball.
We’re sorry, however, that the hotel did not meet expectations, especially considering the overall cost of your trip. We would love to gather further information regarding the hotel if you have the time to email in with some feedback that would be great
Please feel free to email us at Info@aptouring.co.uk
with your booking reference and any specifics you feel would be helpful.
Thank you again for travelling with us and for taking the time to pass on your feedback.
Kind regards,
Raychell
Customer Experience Team
Thoroughly enjoyed river Douro cruise
Thoroughly enjoyed river Douro cruise. Awesome excursions food and wine.
27. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful 5-star review! We’re delighted to hear you thoroughly enjoyed your Douro River cruise, and that the excursions, food and wine all made the experience so memorable.
We hope you welcome you again soon
Kind regards,
Raychell
Customer Experience Team
Lovely ship and great staff
Excellent tour leader great staff lovely ship very well looked after from door to door
19. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your lovely review! We're so glad to hear you enjoyed the ship, felt well cared for throughout, and had a great experience with our tour leader and staff.
Providing a seamless, door-to-door journey is exactly what we aim for, and it’s wonderful to know we delivered that for you. We hope to welcome you on board again soon!
Kind regards,
Raychell
Customer Experience Team
Small group tour of Sri Lanka
Excellent tour of an excellent country with an excellent guide. Hotels were, perhaps unsurprisingly, excellent and our companions were too. Lovely people. Special mention for exceptional excellence goes to our driver/guide Sidney for whom nothing was too much trouble. Saw loads, will remember much. Thoroughly recommended.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your glowing review! We're thrilled to hear you had such an excellent experience exploring the beauty of Sri Lanka on one of our small group tours.
It’s wonderful to know that everything from the itinerary and hotels to your fellow travellers exceeded expectations – and a special thank you for highlighting Sidney. He truly goes above and beyond, and we’ll make sure he sees your kind words.
We’re so pleased you made lasting memories and sincerely appreciate your recommendation. We’d love to welcome you on another APT adventure in the future!
Kind regards,
Raychell
Customer Experience Team
Fantastic holiday at Capella Cruising
My husband and I had a great time at Capella river cruising of the Danube Passau to Budapest for 8 day holiday, from 9 Sept-16 Sept 2025. The management and staff were welcoming, approachable and have a friendly smile. I'd like to mention names; Mr. Stefan and his team, John, Vi, Gilroy, Huni, Miles, James, etc.
Overall, the service was excellent and highly recommended this holiday journey. We would like to come back and enjoy this fantastic time all over again.
9. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your fantastic experience aboard our Capella river cruise along the Danube! We're so pleased to hear that you and your husband had such a memorable holiday from Passau to Budapest.
Your kind words about our crew – especially Mr. Stefan, John, Vi, Gilroy, Huni, Miles, James, and the rest of the team – truly mean a lot. We’re proud to have such a warm, welcoming, and dedicated group on board, and we’ll be sure to pass along your lovely feedback to them.
We’re thrilled to hear you’d love to return – we’d be absolutely delighted to welcome you back for another unforgettable journey. Do not hesitate to give us a call
Kind regards,
Raychell
Customer Experience Team
Sri Lanka small group tour
From the moment of arrival this was a truly a VIP tour. Fast tracked through immigration and take to our hotel where we met our chauffeur and tour guide Sidney together with the other two guests, yes only four of us.
Two wonderful weeks visiting numerous sights, not rushed plenty of time to explore and ask questions. Running overtime was not a problem for Sidney he just rescheduled.
Hotels were excellent with comfortable rooms and great food selection.
Experiences included within the tour were excellent and included a Sri Lankan cooking class at Cinnamon Lodge Hotel which ended with us cooking our own lunch. The full itinerary is on Travelmavel website.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for this fantastic review — it truly means the world to us!
We’re delighted to hear your Sri Lanka tour felt like a VIP experience from start to finish. APTouring was founded on the idea that travel should be personal, unhurried, and deeply enriching — and it’s clear that Sidney and the team delivered just that.
With only four guests on your tour, we’re so pleased you could enjoy the flexibility and individual attention that makes small-group travel so special. Sidney’s ability to adjust plans on the go and give you the space to fully take in each destination is exactly the kind of care we strive for on every journey.
It’s also wonderful to know the hotels, food, and immersive experiences like the cooking class at Cinnamon Lodge made a lasting impression. We carefully select every part of the itinerary to bring Sri Lanka’s culture, flavors, and history to life — and it’s great to hear it all came together so well for you.
Thank you again for choosing APTouring — and for sharing your experience. We hope to welcome you on another unforgettable adventure soon!
Kind regards,
Raychell
Customer Experience Team
Had a great trip around the Greek Islands
Had a great trip around the Greek islands on a small cruise ship, Caledonian Sky. However the ship is quite tired and in need of modernisation in some areas. The staff, food and wines were brilliant and we enjoyed the al fresco dining. Our bathroom needed updating, it had a plastic shower curtain which was falling off, however the staff repaired it. Organised trips were dealt with in a very organised manor and we couldn't fault Travel Marvel (travel company) at all.
8. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted you had such an enjoyable journey through the Greek Islands, with standout experiences including the warm service, quality dining and wines, and the well-organised excursions.
We appreciate your comments on areas of the ship that could benefit from modernisation, including your bathroom, and we’re glad the crew responded promptly to assist during your stay. Your feedback is valuable as we continue to enhance our fleet, and we’re so pleased to know Travelmarvel delivered an experience you couldn’t fault overall. We look forward to welcoming you on board again.
Kind regards,
Gemma
Customer Experience Team
Best of Balkans review
All staff were great! Love the ‘family’ feel.
Food was excellent.
Cabin clean and comfortable - as was the rest of the ship.
Internet was not reliable.
Some ports of call involved long coach journeys.
19. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re so pleased you enjoyed the welcoming atmosphere on board, the excellent food, and the comfort of your cabin and ship.
We do acknowledge that Wi-Fi can sometimes be less reliable on the rivers, and that certain ports require longer coach journeys to reach the highlights of the region. Your feedback is valuable and helps us continue refining the experience. We’re delighted the overall journey was such a positive one and hope to welcome you back on board soon.
Kind regards,
Gemma
Customer Experience Team
Croatian Coast Cruise on the Caledonian Sky
A wonderful cruise with interesting stops along the way. Excellent organisation ensuring everyone knew what and when events were happening, great food, happy crew who looked after us so well.
Disappointed with cabin and tried to upgrade, but none free. Strong smell of diesel and water quality in bathroom very poor. It came out red and full of rust. A crew member tried his best to correct but explained the old copper pipes needed replacing.
We did mention this in the handwritten review we were asked to complete on board as we were told someone would respond to any negative comments.
Just booked a riverboat cruise with a competitor - sorry.
25. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. We’re delighted you enjoyed the cruise experience overall, especially the itinerary, organisation, crew and dining. We’re truly disappointed to hear about the issues with your cabin and water quality, your comments have been passed on to our Operations and Customer Relations team so they can be addressed.
We appreciate you taking the time to let us know, and while we understand you’ve chosen another operator for your next journey, we hope we may have the chance to welcome you back in the future and restore your confidence in travelling with us.
Kind regards,
Gemma
Customer Experience Team
The boat was immaculate
The boat was immaculate, the food very good and the staff brilliant, coping with all the changes forced upon them by fireworks, low water and excessive wind. Quite an experience.
12. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. It’s fantastic to hear how much you enjoyed your time on board and the high standards of service throughout. The crew take great pride in adapting to whatever comes their way, and it’s lovely to know their efforts helped make your cruise such a distinctive and memorable adventure on the Danube.
Kind regards,
Gemma
Customer Experience Team
Didn't get the important bit right. Such a disappointment.
So lets start with what you didn't do well. This was meant to be a celebration of 50 years of marriage with a particular focus on our time in Broome and a sunset dinner cruise. The hotel was not informed of this special day, so nothing from them. The dinner cruise was a disaster with Mein Host playing the fool and seemingly also forgetting about our anniversary. No safety briefing, the wrong food, a sick chef, food in peoples laps, etc etc We have repeatedly asked why our anniversary was ignored and still await an answer.
6. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We’re truly disappointed to learn that such a special milestone was not recognised as intended and that the sunset dinner cruise fell so far short of expectations. We can see that your 50th anniversary was noted in the booking and will be reviewing this carefully with our suppliers to understand why it was overlooked and to prevent a recurrence. Your detailed feedback on the cruise and hotel communication has been shared with our operations team for review.
Kind regards,
Gemma
Customer Experience Team
Our tour guide was fantastic
Our tour guide was fantastic. She knew her stuff, ensured we were all on time and sorted out any problems that occurred on the way. She also told us good places to eat when we had free time. We saw everything on the itinerary and had time to photograph on our stops on the way from one town to the next.
4. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your feedback. We’re delighted you had such a memorable journey through the Canadian Rockies. It’s wonderful to hear how well your Tour Director looked after the group, sharing her knowledge, keeping everything running smoothly, and even recommending great places to eat during your free time. We’re pleased you enjoyed the balance of sightseeing and photo stops along the way, and that the itinerary delivered everything you hoped for. We look forward to welcoming you on another adventure soon.
Kind regards,
Gemma
Customer Experience Team
It was our first river cruise having…
It was our first river cruise having done many ocean cruises in the past. The cabin was splendid and well finished and furnished. The food was excellent and we made some good friends. Did not realise there was an upmarket version called APT and we will use that next time.
18. august 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your lovely review. We’re delighted you enjoyed your first river cruise experience, from the comfort of your cabin to the excellent dining and the friendships made along the way.
Travelmarvel offers a more relaxed style of cruising with exceptional value, while APT is our fully inclusive, luxury brand with even more indulgent touches and experiences. We’re so pleased to hear you’re keen to try APT next time and we look forward to welcoming you back on board for another unforgettable journey.
Kind regards,
Gemma
Customer Experience Team
The staff were very welcoming and the…
The staff were very welcoming and the ship was lovely. The food was great and all the walking tours were a great way to see all the different places that we visited. The cabin was clean and well equipped with comfy bed. I would definitely choose travelmarvel again.
9. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review. We’re thrilled you enjoyed your Danube cruise, from the welcoming staff and comfortable cabin to the great food and insightful walking tours. It’s fantastic to hear you’d choose Travelmarvel again, and we look forward to welcoming you back on board for another memorable journey.
Kind regards,
Gemma
Customer Experience Team
Oh Wow
Artur and the team made this a memorable experience. Attentive, genuinely caring and compassionate. The entire team aboard the Estrella (and the coach drivers and guides) made this holiday special.
11. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for sharing your experience!
We’re absolutely delighted to hear that Artur and the whole team aboard the Estrella — including our coach drivers and guides — helped make your holiday so memorable. Attentiveness, genuine care and compassion are exactly what we aim for, so it’s wonderful to hear them highlighted in your words.
Thank you again for choosing us and for recognising our people — they’re our greatest asset. We look forward to welcoming you on another Travelmarvel adventure in the future!
Kind regards,
Raychell
Customer Experience Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.