We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility . Ship was comfortable and exemplary clean , room... Se mere
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The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality. Our only concern relates to changing ship at the halfway point... Se mere
Super comfortable boat with really delightful staff. Headed by Artur who looked after every detail. Food plentiful & delicious. We commended Aung our steward and Ry our waitress. The daily trips were... Se mere
This was our first river cruise ever so there was some apprehension on our part as to what we would experience. The ship's crew, front and back of house staff and last but not least the housekeeping t... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Kontaktoplysninger
Storbritannien
- travelmarvel.com/en-gb
4,5
Fremragende
297 anmeldelser
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River Cruising with Lost Baggage
This should have been a 5 Star review of our APT Travelmarvel River Cruise from Budapest to Amsterdam except for one crucial factor - KLM lost BOTH our hold bags while travelling to Budapest. The situation was complicated by the bags needing to "chase" the ship docking frequently along the trip. We were left with minimal clothes until we received just one bag nine days later.
The Cruise Director was aware of the situation and in contact with KLM with minimal feedback. In retrospect, we should have pushed harder over this period, expecting the problem would be easily resolved, but eventually decided we needed to ask the company to give the matter much higher priority.
In fairness to APT, the company response was to escalate pressure on KLM, resulting in one bag eventually being delivered on board (the second bag had a longer holiday than ourselves, sent to our home a week after we returned!).
Now to the positives. We supplemented our travelling clothes with extra purchases during the missing period, and the laundry gave us express cleaning service without charge. The ship's crew could not have been faulted in terms of friendliness and standards of service.
APT is an Australian company, and we received warm support from both crew and passengers for our situation. Despite our tribulations, we were determined to enjoy ourselves, and would recommend the company to future travelers.
P.S. One recommendation we received (and have acted upon) is to buy AirTags to travel within the baggage. This may be a two-edged sword, as you know where the bags are, but the problem remains as to how they might be delivered!
15. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share such a thoughtful and balanced review of your river cruise from Budapest to Amsterdam. We’re delighted to hear that, aside from the travel disruption, you found the cruise itself to be of a five-star standard and that the ship’s crew, laundry service, and overall onboard experience met your expectations.
We’re genuinely sorry for the distress and inconvenience caused by the loss of your luggage while travelling with KLM. We fully understand how challenging this situation was, particularly given the nature of a river cruise itinerary with frequent port changes. While airline baggage handling sits outside of our direct control, we appreciate your acknowledgement of our team’s efforts to escalate the matter and support you until one bag was delivered on board and the other returned home.
It’s especially reassuring to hear that the warmth and support shown by our crew and fellow guests helped you make the most of your journey despite the circumstances. Your practical suggestion regarding the use of AirTags is also appreciated and will certainly resonate with other travellers.
Thank you again for your recommendation and for travelling with APT Travelmarvel. Should you wish to discuss your experience further or share any additional feedback, our Guest Services team can be reached at Info@aptouring.co.uk.
We hope to have the pleasure of welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The whole trip land and sea was…
The whole trip land and sea was brilliant. Well organised and well conducted with the itinerary interesting and faultless
24. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that both the land and sea portions of your trip were brilliant and that you found the itinerary interesting, well-organised, and faultless.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
A Great Trip
An excellent value for money trip. Everything worked like clockwork. We will be back.
10. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that you found the trip excellent value for money and that everything ran smoothly.
We truly appreciate your feedback and look forward to welcoming you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
A wonderful voyage around the Aegean Sea
The ms Caledonian Sky is such an elegant and comfortable ship to travel on combined with a brilliant itinerary - such interesting and enjoyable excursions. The ship's personnel provided a first class service, nothing was too much trouble. Likewise the tour director and his assistant. In particular it was so pleasant to enjoy our meals on the outer deck in the balmy Mediterranean weather. A memorable holiday, we'd not hesitate to 'Travel Marvel' again!
22. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that your Aegean Sea voyage aboard MS Caledonian Sky was so memorable. It’s wonderful to know that the elegant ship, brilliant itinerary, enjoyable excursions, and first-class service from the crew, tour director, and assistant all contributed to such a positive experience.
We’re especially glad you enjoyed dining on the outer deck in the beautiful Mediterranean weather, that truly makes a cruise special.
We really appreciate you sharing your experience and look forward to welcoming you on another Travelmarvel journey in the future.
Kind regards,
Raychell
Customer Experience Team
A nice trip
We were pleased with our cabin, the staff were very nice and the included trips were excellent however we were shocked by the prices of the optional trips. We love APT because everything is included and we have had amazing trips with them but now Travelmarvel seems to be the only option with in Europe. With APT there were several options each day and you choose which one you want, all the drinks were included and all the tips were included. You know where you are. This is preferable.
29. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed feedback. We’re delighted to hear that you enjoyed your cabin, found the staff very nice, and appreciated the included trips.
We understand your concerns regarding the pricing of optional excursions and the differences between our APT and Travelmarvel offerings. We do still have many APT branded itineraries for Europe, feel free to give us a call on 0800 012 6686 or send us an email on info@aptouring.co.uk and we would be more than happy to have a look for you.
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your kind review. We look forward to having you travel with us again and hope to reach that 5* for you next time.
Kind regards,
Gemma
Customer Experience Team
First class service
First class service. Wonderful staff. Small ship cruising in a relaxed atmosphere with fine dining.
29. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed the first-class service, wonderful staff, and the relaxed small-ship cruising experience with fine dining.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
The holiday was the most memorable…
The holiday was the most memorable holiday we have been on. Long our guide was fantastic and made sure we were all happy and looked after everyone. Also the excursion were fantastic
26. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that this was your most memorable holiday and that your guide, Long, looked after everyone so well. It’s also fantastic to know you enjoyed the excursions.
We truly appreciate you sharing your experience and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
The cruise exceeded our expectations.
13. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that the cruise exceeded your expectations.
We truly appreciate you sharing your feedback and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your kind review! We’re delighted to hear that our staff and fellow travellers made your trip such a positive experience.
We truly appreciate you sharing your feedback and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
The ship was great
The ship was great - cabin extremely spacious and comfortable, food excellent without exception. Crew couldn't have been more helpful.
The itinerary, although it had to be changed due to weather, was relaxed, with plenty of down time for exploring and swimming, as well as enjoyable and informative tours. (Ephesus was very busy, and maybe a bit rushed, but I would guess that's always the case).
Only slight quibble was the amount of machinery noise in our cabin when the ship was entering harbour, usually in the early morning. We were towards the stern on the lower deck, I don't think other cabins were as affected.
We'd recommend the company and the cruise.
22. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed your cabin, the excellent food, and the helpfulness of our crew. It’s also great to know that the relaxed itinerary, down time, and informative tours made your trip memorable.
We appreciate your feedback regarding the machinery noise near the stern and will share this with our operations team for consideration in future planning.
Thank you again for recommending both our company and the cruise. We hope toy welcome you onboard again.
Kind regards,
Raychell
Customer Experience Team
Travel disappointment
The itinerary was great and the other passengers were friendly and great fun. However the travel arrangements were horrendous. The pre cruise departure place and times were changed after we had paid and so we had to book an overnight hotel at Heathrow at (exorbitant prices) and check in at the ridiculous time of 4.30 am. Due to stopovers the travel from Heathrow to Zagreb took 10 hours for what we understand is about a 2 hour direct flight from our local airport (Luton). We arrived exhausted and, not a little, angry, and too tired to enjoy our first evening on board. The return travel home was only marginally better.
we were
14. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. We’re delighted to hear that you enjoyed the itinerary and found your fellow passengers friendly and fun.
We are very sorry to hear that the travel arrangements caused such frustration and exhaustion. While airline schedules and routing are outside of our control, we fully understand how disruptive this can be and how it impacted the start of your cruise. Your comments regarding pre-cruise timings and stopovers are very valuable, and we will share them with our operations team to help us improve future arrangements where possible.
If you’d like to provide further details or discuss this experience, please feel free to contact our team at Info@aptouring.co.uk
We truly appreciate you taking the time to share your thoughts and hope we may have the opportunity to welcome you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
Noisey Aussies…
The trip was 80% full of very noisey Australians who came into dinner in the same sweaty clothes that they had been wearing all day. The acoustics in the dinning room because of the low ceiling was so bad that we had to shout to have a conversation. Being a vegetarian , the food was appaling concidering the cost of the cruise. There was a bar b q day with nothing but meat and when asked the head waiter just shrugged. We wont be using Travelmarvel again.
15. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for taking the time to share your feedback. We’re very sorry to hear that aspects of your cruise fell below expectations, particularly the dining-room noise levels, fellow guest behaviour, and the quality and availability of vegetarian options. This is not the standard we aim to deliver, and we fully understand your disappointment.
Your comments on the dining-room acoustics and on-board atmosphere are especially helpful, as they allow us to review how these environments are managed on future sailings. We are equally concerned to hear that your vegetarian meals did not meet the standard you expected, and that the BBQ offering lacked appropriate alternatives. This should not have happened, and we appreciate you bringing it to our attention.
We’d really value the opportunity to look into your experience in more detail. If you would be willing, please email us at Info@aptouring.co.uk with your booking reference and any further information. This will allow our Customer Relations team to investigate fully and ensure your feedback is actioned by the relevant on-board and operations teams.
Thank you again for your honesty, it helps us improve the experience for all future guests.
Kind regards,
Raychell
Customer Experience Team
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for your review. We are pleased that the high level of service we strive to provide on all cruises and tours shone through in your experience with us and look forward to welcoming you back soon.
Kind regards,
Gemma
Customer Experience Team
I enjoyed the cruise of the Greek…
I enjoyed the cruise of the Greek islands. The ship looked a bit tired but the atmosphere, the guests and the food were enjoyable. Think in future the company needs to make sure the ground agents are aware of the type of guests e.g. probably seniors and adapt.
29. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
It’s lovely to know you enjoyed the Greek islands as well as the atmosphere, fellow travellers and dining on board. Caledonian Sky offers a relaxed, small-ship style of cruising with a classic style, and guest observations about ambience and condition help us shape future plans.
Your comment on ground services is appreciated. Small-ship journeys often include varied ports, access points and local conditions, and working closely with partners to remain adaptable supports a smooth experience for everyone.
We’re delighted the voyage was enjoyable overall and hope the islands remain a favourite memory.
Kind regards,
Gemma
Customer Experience Team
Exceeded expectations all round
After sailing in many much bigger cruise ships, I knew we were in for a different experience and my expectations were only moderate. However, the whole experience exceeded this significantly. The ship was petite but had all we needed. Dining outside on the deck was wonderful, all staff were great and the inclusions were much better than expected. An intimate and memorable trip.
22. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that your experience exceeded expectations and that the intimate, petite ship provided everything you needed for a memorable trip. It’s wonderful that dining on deck, the inclusions, and our staff all contributed to making your journey so special.
We truly appreciate you taking the time to share your feedback and look forward to welcoming you on another adventure in the future.
Kind regards,
Raychell
Customer Experience Team
First class service from start to…
First class service from start to finish. Admin tour guide all superb
13. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your wonderful review! We’re delighted to hear that you received first-class service from start to finish and that our admin team and tour guide made such a positive impression.
We truly appreciate you sharing your experience and hope to welcome you on another journey soon.
Kind regards,
Raychell
Customer Experience Team
Pros and cons
Pros.
Great food, staff and stop offs.
Cons.
No hot water in cabin for first 4 days
We could not regulate the air conditioning. It was always on extra cold, leaving both of us with sore. Horse throats and a bad chest of which we are both still suffering from.
6. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you for sharing your thoughts. It’s encouraging to read that the food, crew and ports were highlights, as these elements shape the enjoyment of a small-ship voyage.
Practical experiences on board matter as well. Points about cabin facilities and air conditioning will be investigated with our local team, as comfort plays an important role over several days at sea. Feedback of this kind helps focus attention where improvements bring the most benefit.
We’re pleased the stops and service stood out, and hope future travel brings more of the same positive moments.
Kind regards,
Gemma
Customer Experience Team
The entire trip was fabulous
The entire trip was fabulous. The staff in particular made it so enjoyable as they were great fun, especially on the ship. Guides were clear and informative too. The food was excellent throughout and the ship very comfortable and well-appointed.
26. september 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for your fantastic review! We’re thrilled to hear that the entire trip was fabulous and that our staff, especially on the ship, helped make your experience so enjoyable. It’s wonderful to know that the guides were clear and informative, the food was excellent, and the ship comfortable and well-appointed.
We truly appreciate you taking the time to share your experience and look forward to welcoming you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
A lovely holiday that provided a great introduction to Greece
We particularly enjoyed the land portion of the trip on the Greek mainland. We visited some amazing ancient sites and cities. The food and hotels we stayed in were excellent. Our guide and driver were also excellent.
We then joined our ship Caledonian Sky and really enjoyed this section of our trip which we found more relaxing. The crew were very friendly and attentive. The food was all first class and freshly prepared. The visit to the various islands were great, particularly because the smaller ship was able to dock at most places. Ephesis was a real highlight of this part of the tour. Another highlight was the evenings entertainment provided by crew members. They were a very talented group and their singing was very enjoyable. A surprising but lovely end to our cruise.
7. oktober 2025
Besvarelse fra Travelmarvel Premium Cruise and Tours
Thank you so much for sharing such a wonderful and detailed review. We’re delighted to hear that your holiday provided a memorable introduction to Greece, and that the land portion of your journey, its ancient sites, excellent hotels, and the expertise of your guide and driver, made such a strong impression.
It’s equally lovely to hear how much you enjoyed your time aboard Caledonian Sky. We’re thrilled the relaxed atmosphere, friendly and attentive crew, and freshly prepared first-class food helped make this part of your trip so special. Your comments about the island visits, especially the ability to dock in smaller ports, are greatly appreciated and we’re so pleased Ephesus was a highlight for you.
We’re also delighted that the evening entertainment from the crew added an unexpected but memorable touch to your cruise. They will be thrilled to know their talent and enthusiasm made such an impact.
We’d be delighted to welcome you on another journey in the future.
Kind regards,
Raychell
Customer Experience Team
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