Travelmarvel Premium Cruise and Tours Anmeldelser 

327
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We took a tour called Reflections of the Rockies (without the Alaska Cruise). An excellent experience. Our Tour Director (Spencer) and drive (Ravi) were first class. Will definitely use this operator... Se mere

Bedømt til 2 ud af 5 stjerner

Just returned from our 2nd cruise with TM from Budapest to Amsterdam along the Danube and Rhine. Despite telephone calls for information we were given just six days before the start to continue t... Se mere

Bedømt til 5 ud af 5 stjerner

We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above... Se mere

Bedømt til 5 ud af 5 stjerner

The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

327 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 75 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

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4,5

Alle anmeldelser

(327)

105 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Happy staff and customers

Good itinerary. Great place to visit. All staff were always pleasant and smiling.
Food on board was delicious, good selection and generous portions.
Clean and comfortable boat with very scenic river valley. Well appointed and roomy cabins.

13. august 2026
Bedømt til 4 ud af 5 stjerner

River levels caused a lot of worry and bus changes

There was a distinct lack of communication prior to the cruise when things were obviously going to have to change. We were booked on the gems of the Rhine and Danube cruise. Biblical rainfall would have been necessary to change water levels in order for the river cruise to run on the original itinerary and there was no information until 4 days before our embarkation date. Once on board our only complaints were the packing and repacking and the longest bus journey from Amsterdam to Frankfurt. The ships were excellent particularly the new Rigel and the best was made of a difficult situation. The crew worked really hard to give us a joyful experience, the food was extremely good and the insider experiences well thought out. We had a good time, saw most of the places and made new friends. We were really pleased that Travelmarvel had booked us all into a hotel for 2 nights in Budapest at the end of the tour fulfilling the itinerary though it was a shame to have to finish the cruise in that way.

17. august 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We appreciate your feedback regarding the impact of low water to your cruise and understand your frustration. Feedback such as yours is invaluable as we continue to review how we communicate and support guests when itinerary adjustments are required due to conditions beyond our control.

We're delighted to hear that, despite these challenges, you enjoyed your holiday overall and that the efforts of our crew helped create a positive experience. It's wonderful to know that you were impressed by the ships, particularly the Rigel, and the opportunity to see most of the destinations while making new friendships along the way. We're also pleased that the additional hotel stay in Budapest helped ensure the itinerary could be completed. Thank you for choosing Travelmarvel, and we appreciate you taking the time to provide your balanced and detailed feedback.

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 4 ud af 5 stjerner

Lisbon & Douro cruise

On arrival in Lisbon we & other travellers could not find the Travelmarvel rep, eventually we found a very young lad who was the rep. He did not have a sign or a tshirt to show who he was, very confusing after hours of travel. The taxi had been in an accident earlier in the day & could only take 4 persons & luggage each trip as you couldn't get in the boot. Creating an hours wait for it to come back. The young lad did ring his office for another taxi but he was denied. This is not the standard we have come to expect from you & were very disappointed with the start of our holiday.
The hotel was nice and the cruise was up to your normal standard. We did enjoy ourselves but the reception at the airport was very poor & needs to be looked.

20. august 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're sorry to hear that your holiday did not get off to the smooth start you had expected and we understand how frustrating and disappointing this must have been after a long journey. We appreciate you bringing these concerns to our attention, as feedback such as yours is invaluable in helping us review and improve the arrival experience for future guests.

We're pleased to hear that you enjoyed your hotel stay and that the cruise itself was up to the standards you have experienced with us previously. Thank you for choosing Travelmarvel, and we appreciate you taking the time to share your balanced feedback.

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Delightful cruise

It was everything we expected and more The ship was so comfortable our cabin the restaurant the sun deck all such a high standard the food was 1st class

6. august 2026
Bedømt til 4 ud af 5 stjerner

Potential but not achieved

The potential for this holiday was immense but, unfortunately, due to low water levels in the River Danube, we had to change boats four times and then stayed two nights in a hotel in Budapest. We understand the logistics of moving everyone around was horrendous but must mention our cruise director Thomas for his efficiency and pleasantness throughout. The hotel in Budapest looked very nice downstairs but our bedrooms were not up to standard as the fridge didn’t work, the shower was broken and lacked safety equipment. Considering we had paid for a superior room on the boat this was not reciprocated in the hotel and we were very disappointed.

24. august 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We’re sorry to hear that the low water levels on the Danube impacted your holiday. While we understand how disappointing this must have been, we’re pleased to hear that Cruise Director Thomas provided such efficient support throughout the disruption.

Your comments are important and have been shared with the relevant teams as we continually review our guest experience and accommodation arrangements during unforeseen itinerary changes.

Thank you for travelling with Travelmarvel, and we hope to have the opportunity to welcome you on another journey in the future.

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 1 ud af 5 stjerner

Poor food , noisy owners suite, not worth the money

We paid quite a lot extra for the owners suite at the back of the ship. This turned out to be right above the engine and crew area. It was noisy mostly at 0500 when setting off and increasing speed. We could also hear the staff. The room did have beautiful views and the cabin attendant was lovely.
The food quality and choices were poor. Chicken nuggets and chips and no children on board. Salads were just lettuce and tomato. Tinned artichoke. The service was ok but rushed and you had to leave as it closed on the dog and they refused to give a glass of wine 10 mins before closing
Everything was clean. Hand sanitizer on entry to dining room.
Breakfast was poor again little choice and scrambled egg tasted like a mix. Omelettes were dreadful.
Some of the pasta dishes and chicken were nice .
The entertainment was also poor. Had a few guest entertainers that were ok
The tours were excellent and the tour guides were very good, friendly and knowledgeable .Trips were well managed, interesting and the food on those was lovely. Local paella, wines etc
The scenery was stunning, the conditions onboard were good.Safety excellent with crew always helping guests to disembark and embark.
Would I book with travel Marvel or aPT again .. No.. not worth the money. There are better river cruise companies serving better food and wine for a better price.
My advice is to shop around and do your research.
Noise that disturbs your sleep and bad food is not a holiday and no matter how good the scenery and the tours it didn’t make up for it or the price we paid.
We did let them know onboard but nothing changed

20. august 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for taking the time to share your feedback.

We're disappointed to read that you feel this way about your experience. Our Customer Care team will review all of the feedback from your review as part of their investigation and will respond to you directly within 28 days.

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 5 ud af 5 stjerner

A really excellent cruise on The Douro

A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food was more than acceptable though breakfast a bit predictable. Wine service at both lunch and dinner could not be faulted. Great memories.

13. august 2026
Bedømt til 4 ud af 5 stjerner

Crew welcoming and helpful

Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends were saying in conversation.

31. juli 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're so pleased to hear that you found our crew welcoming and helpful, and that you enjoyed the excellent quality and variety of food on board throughout your Douro Discovery cruise. We appreciate your feedback regarding the atmosphere in some of the public areas. Feedback such as this is valuable as we continue to review and enhance the guest experience. Thank you for choosing Travelmarvel, we hope to welcome you back soon!

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 4 ud af 5 stjerner

Reliable transfer from airport

Reliable transfer from airport
Lovely staff
Good communication from cruise director
Interesting outings

9. august 2026
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Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're pleased to hear that your airport transfer was reliable, that you enjoyed the service provided by our lovely staff, and that communication from your Cruise Director was clear and informative throughout your journey. It's also wonderful to know that you found the included outings interesting and enjoyable. Thank you for choosing Travelmarvel, and we appreciate you taking the time to leave your feedback.

Kind regards,
Travelmarvel Customer Experience Team

Bedømt til 5 ud af 5 stjerner

We had a wonderful time on our River Douro

We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility .

Ship was comfortable and exemplary clean , room was functional , shower was excellent , food choices were very good , wine selection limited but what we had was adequate and affordable. Dining room was very noisey when well descended at the same time ( not pleasant )

Getting on and off the ship was not very good . Stairs were very steep on our return to Port , not easy for people with limited movement.

Staff were excellent in all departments

20. juli 2026
Bedømt til 1 ud af 5 stjerner

We left Amsterdam on 20th July 2026…

We left Amsterdam on 20th July 2026 and just reached Budapest.we have been on buses, lost 3 days of our holiday on the road due to very low levels of water in the Rhine and Danube. We have been on 4 different boats!!!
Our cruise should have been cancelled.

2. august 2026
Uopfordret anmeldelse
Travelmarvel Premium Cruise and Tours-logo

Besvarelse fra Travelmarvel Premium Cruise and Tours

Thank you for sharing your valuable feedback regarding your recent Travelmarvel European Gems cruise which was impacted by the low water challenges across Europe as a result of the heatwave. Your feedback has been forwarded on to the Customer Relations team who will respond directly back to you.
Kind Regards,
Travelmarvel Customer Service Team

Bedømt til 5 ud af 5 stjerner

The ship and crew were really friendly…

The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊

13. juli 2026
Bedømt til 5 ud af 5 stjerner

Great support!

Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!

13. juli 2026

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