TPP Wholesale Anmeldelser 

Always polite and helpful. My only negative is that transitioning platforms over the years has been slightly painful but the service is great.

Steffanie was absolutely wonderful today, very compassionate and helpful with my topic. Everything was resolved quickly and professionally. Thank you kindly.

its was good

Michelle was absolutely amazing today. I was on the verge of moving my entire account to a different wholesale domain provider after continuing frustration with the support system - slow or non-existent replies to my tickets. After the AI chat put me on to Michelle I feel completely differently - she was so efficient and friendly and took her time to make sure everything was right. She sorted out all my outstanding issues and as a result I will continue with TPP for the time being and hope that the general support systems improves. She's a credit to your organisation.

Michelle is excellent! Our issue is fixed with Michelle's help and everything is smoothly. Thank you, Michelle, and the Thank you the TPP team.

Steffanie was patient and understanding. Tried to help answer my questions, checked and came back. Pay rise for Steffanie!

They are not honest. They are having an outage for cPanel for Wholesalers today ... their support told me directly. I asked why theirStatus page ... "status.tppwholesale.com.au" ... says there are no issues with any systems today ... & there are NO INCIDENTS REPORTED TODAY ... 23 Septemer 2026 ... that is just wrong ... Ive been told not 10 minuteds ago to wait an hour & try to log in again then. They, IMHO, DELIBERATELY do not report outages accurately to make them look as if they operate a decent service. It is fraudulent behaviour & should be reported to the ACCC or Telecommunicaions Ombudsman.

Assisted promptly, very kind, TPP's customer service support is top-tier.

As another former client recently wrote on Whirlpool, "Run while you still can." I am deeply disappointed to admit they were entirely right.

After a decade of partnering with TPP Wholesale, their standards have completely collapsed.

They have removed phone support, their automated notification systems let critical domains expire without clear warnings, and their useless automated chatbots add insult to injury during business-critical outages.

Having a client website down for 24 hours because of their faulty systems is completely irresponsible.

I attempted to provide direct, constructive feedback to help them improve, but their support loop is designed to stonewall you.

TPP has a systemic habit of markng urgent tickets as "solved" without actually resolving the issue, effectively shutting down any further correspondence. It feels like having a door slammed in your face.

My advice... do not risk your business continuity or your clients' digital infrastructure with a wholesaler this broken. I am migrating my entire portfolio away.

Steffanie was absolutely fantastic! She was incredibly helpful, professional, and patient throughout the whole process. She kept me informed, worked through everything with me, and made sure the issue was resolved as quickly as possible. I really appreciated her prompt communication and attention to detail. She made what could have been a stressful situation feel easy and straightforward. Thank you so much, Steffanie, for your excellent support! ⭐⭐⭐⭐⭐

Support is useless now... was a great company until the change over. now you are met with a dumb AI bot and support tickets that are just marked as solved as they cant be bothered to do anything.,

Honestly, if you ever need support just read this, it wont get any better.. :- Due to an unusually high volume of support inquiries, our response times may be longer than usual. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to assist all our customers as quickly as possible.
Thank you for your understanding.

I am very concerned - I have been with TPP for over 10 years and have hundreds of domains here.

Suddenly the support has completely dropped off - and now there is nobody answering the live chat - it just says "If someone is available, they will answer the chat in the next 10 minutes - if not we will open a ticket" - and of course nobody answers the live chat - so you get a support ticket (all fully automated) and then nobody answers the support ticket.

I have multiple urgent requests outstanding for more than 5 days now and nothing at all - not even any kind of response.

I even emailed their head office to try to find out what's happening "hello @ teaminternet .com" but they did not respond either !!

I am wondering what has gone wrong here - is the company dead? What's going to happen to al of my domains? Customer communication is now non-existent.

They used to be so excellent - I am sad and upset that this is happening and no communication whatsoever.

I am now actively looking for alternatives. Suggestions...

I have been a TPP Wholesale reseller for years with 210 domains under management. The support experience has collapsed.

There used to be live chat staffed by people who could actually resolve things. That is gone. In its place is an AI chatbot that endlessly opens tickets which are never responded to. I currently have two expired customer domains that require manual intervention. Five days and counting with no response from a human. The chatbot cannot recover an expired domain, and there is no longer anyone else to ask.

No account manager. No phone number. No live chat. No support. Their own ticket responses say to message them on Facebook. But if you do that you get an automated response saying:

"Thanks for contacting us - we do not read Facebook messages. Review us! [Link to Trustpilot] Many thanks, TPP Wholesale"

So that's what I am doing.

Meanwhile prices have gone up. Charging customers more while removing the people who were there to help is the fastest way I know to erode credibility. Relying on AI to absorb every customer issue is a problem the industry is discovering the hard way, and my customers are the ones wearing it.

I am now actively moving my domain portfolio elsewhere. This is not a decision I wanted to make. It is one that a week of silence on a time-critical issue made for me.

Used to be good but support has now completely disappeared in favor of AI chatbot which is totally useless. They take 7 days + to reply to emails.

It's not the "first" time either - it seems this is now the new normal and you can forget about any live chat.

There is literally no way to get any support.

TPP's customer service has been terrible for years. Even worse since it was sold a year or so ago. Finally it's starting to improve. Time lag is still an issue, but Steffanie was very very helpful and efficient and actually communicated well, not using poor AI grammar or the usual badly written standard responses . Onward and upward! Be good to see a modern interface and UX next!

Initial chatbot gathered info, and I was suggested to ask for a human and when helpdesk operator answered they knew the story (didn't have to repeat it). They were able to help, quick and easy. Oh and when I asked for a second issue, they were able to help with that too. Great customer service.

I have been with TPP Wholesale for over 15 years and have at least 80 domain names. Over the last few years the support has been terrible. Its hard to get any help in relation to urgent matters. I used to have an account manager who I could call, now I can't even speak to a human through the AI Chat. It says it will transfer you but it never does.
I have sent a ticket to ask for a manager to call me and nothing...
I'll be moving my domains to another provider as this just can't go on.

I've been with TPP Wholesale for over a decade. Registering new domains is easy but support is now terrible. When something goes wrong with a zone record or nameserver it can take days to get support. They used to be great but now are just bad.