Instra Anmeldelser 

I’ve been waiting for a response from support for almost three weeks now.

I’m trying to update DNS settings and transfer domains, but I’m getting no response at all. I’ve sent emails to all five of their support email addresses, and none of them have replied.

It’s becoming extremely frustrating because these are important domain management issues and I feel completely stuck with no way to move forward. At this point, I honestly don’t know what else to do.

Thanks for your help with the verification of my .de domain!

The assistant was patient, competent and very friendly throughout our conversation. She quickly found the problem and dealt with it efficiently. A most professional member of the team Instra - thank you ever so much.

The job was well done and they helped us a lot. We have two websites hosted and they work great.

Firstly and foremost, the problem is with the Support Bot. It doesn't work and it's just a cheap search in a database.

Secondly, when you reach a support agent, they will help you as much as they can.

Thirdly, the EU Registry platform is outdated, and it is completely impossible to upgrade your hosting plan.

It is funny, but they couldn't sell me a new hosting plan for more than a week and a half. Nevertheless, I've added my payment accounts and they've charged the money automatically.

A few suggestions: The support is good and kind as soon as you get to a real support person. So integrate an AI Agent and also reshape the EURegistry platform so it can have a more modern look and functionalities. You are loosing money due to bad and outdated UX

It's a terrible zombie company. There is no support at all. It's just an organization that takes money and provides no service. It should be wiped off the face of the earth.

The positive reviews written are fake. Don't believe them.

Sarah provided me with excellent patient support with an issue I was having with my account. She persisted for several days and found a solution to allow the issue to be resolved.

★☆☆☆☆

The customer service experience was one of the most frustrating I've had.

I spent well over an hour trying to resolve a business-critical issue while being sent in circles between the chatbot and support. The chatbot was useless, and it took far too long to reach someone who actually understood the problem.

Even after explaining multiple times that I couldn't access my account because the verification emails were being sent to an old email address, I was repeatedly given instructions that simply weren't possible to follow.

Only after a lengthy and frustrating process was I finally offered the correct identity verification procedure to regain access to my account.

When your website and business email are offline, every minute counts. I expected a registrar to have a much faster and more effective account recovery process for situations like this.

Very disappointing customer service.

Rogine provided outstanding support! She was patient, highly knowledgeable, and guided me clearly through every step. She stuck with me until the issue was fully resolved and cleared up all my doubts.

5 days later. Nothing solved. Direct contact to Denic. All details correct of ets-audio.de, according Denic in 15 minutes after Instra doing her job all will be solved, but Instra still not verified us as the domain owner according NIS-2. The damage in middle of a advertising campaign arrived thousands of Dollars costs, but website offline. Because of this completely incompetent company. If you run a business, stay away from Instra and all their sub companies like Asia registry. No service, no acting, no feedback. Except here with a useless sorry. If not solved tomorrow, here I share ticket numbers and link to all mails about this evidence.

I reached out by email for assistance with TTL settings. I received a response and resolution in about 4 minutes from a very helpful support team member named Maria. Great job and very good response time. Can't ask for anytime more than that.

Horrible! No Live Person to talk, noanswer to e-mails, very bad support. I want a refund for the money I paid.

After dealing with their sister company, European Registry, it has become clear that the breakdown in service lies entirely with Instra (Domain Directors Pty Ltd). Despite being an ICANN-accredited registrar, their support infrastructure appears to be non-existent.

My experience mirrors many recent reports on here.

Zero Human Contact: Tickets go unanswered for weeks, and the phone system is permanently "unavailable."

Administrative Delay: They are essentially holding my services hostage by failing to provide standard registry responses or transfer codes in a timely manner.

Business Impact: Their inability to provide basic registrar services is causing significant disruption.

Potential customers should be aware that if anything goes wrong, you will be left entirely on your own with no way to reach a person who can fix it.

>Very disappointed with Instra.com. Their customer service is extremely poor — no one responds to queries, and it’s impossible to reach them directly. There’s no phone contact for the UK, which makes resolving issues even more frustrating. Overall, a very unhelpful and disappointing experience.

Instra have decimated our business - please avoid them at all costs.

They changed the owner and nameservers on our core domain name, then didn't respond for three days; and there was nothing we could do.

Every phone number has been turned off - as others have mentioned, the AI bot is obviously useless (particularly when the Instra Staff have made a mistake), the out of hours (human) when they -do- come online are particularly, well, they find it difficult to understand basic concepts.

We wrote countless emails, scoured the internet for numbers, and even reached out to every employee through LinkedIn (we were desperate).

The most disappointing is not that there was a mistake made, but there still has been no phone call or explanation around what went wrong, and what they are going to do to fix it. Our communication continues to be ignored.

Run - leave now and don't look back.

Do not trust Instra with your domains. They do not offer phone support and email support is extremely slow.

What customer service? It doesnt exist

I've been a customer of OnlyDomains/Instra for years. My .co.id domain renewal price jumped from $49 to $59 to now $198 — nearly 300% increase in a few years.When I contacted them about this, they suggested I transfer the domain to Instra. I asked what that would cost. No answer.That was over a week ago. Since then:

Multiple emails to support — no response
Two Zendesk tickets — no response
Tried calling — nothing
My domain expires in days. I can't renew at an inflated price, I can't transfer because nobody will tell me the cost, and I can't get anyone to respond.A domain expiring isn't just an inconvenience — it's a business asset. And they're letting it die through pure negligence.If you value your domains, think twice before using OnlyDomains or Instra. When something goes wrong, you're on your own.

Very difficult to get a response from. After reading reviews here I sent an email threatening to report to ICANN, AudA etc and then got a reply. No response at all from their website chat/forms etc.

After my domain registrant (Tilda) went MIA, failing to provide me with any information about how to renew my domain I was directed to Instra as the domain reseller. Responses were AI generated and absolutely appalling with 2-3 days or more in between comunications. Even though I tried to escalate the urgent matter. I had to take the issue to Australian domain authority auDA for the issue to be resolved. An absolute nightmare to deal with!

Will not respond to emails. Uncontactable. Avoid this company at all costs, they are simply impossible to contact. All I want to do is renew my domain - its now been almost a week and I cannot contact them. It is crippling my business.