Excellent customer service! I had an issue with my Perfect Prep Pro dispensing too much water. I would like to thank Davide, Nicholas, Isabel, Anthony and Susie for all their help. They were very... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
We was using the tommee tippee chat to ask questions regarding a product unable to find anywhere. We have then received emails from both Sophie (senior parent-care specialist) and Florence (parent -... Se mere
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Beverley helped me. I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went... Se mere
Virksomheden har svaret
Our Tommee Tippee PrepGo Flask was not working correctly and needed help to resolve due to having a new born. Beverley was very kind and helpful in helping us resolve the problem as soon as possib... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Fremragende
13 t anmeldelser
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Excellent Customer Service Recognition – Thank You, Susie!
I would like to express my sincere gratitude to Susie from Customer Service for her excellent support in helping me locate a parcel that had not been delivered to my address.
Despite contacting the delivery company, I was unable to obtain any proof of delivery or useful information about where my parcel had been left. It was only after contacting the retailer that Susie provided me with the GPS location and delivery photo, allowing me to locate and retrieve my parcel successfully.
Susie was extremely helpful, and her support made a real difference in resolving what was otherwise a very frustrating experience. Her excellent customer care skills, professionalism, patience, and willingness to go the extra mile are a real credit to the team.
I truly appreciate her assistance and wanted to ensure her efforts were recognised. Thank you, Susie, for your outstanding customer service and for turning a frustrating situation into a positive experience through your support!
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Federica,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Susie was extremely helpful and provided outstanding customer service and was as turning a frustration experience into a positive experience.
We will be sure to pass your kinds words on to Susie.
We hope you continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
The customer service team very helpful.
The customer service team, in particular Cienna & Susie, have been very helpful in helping us resolve an issue with a product that I caused.
25. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Simeon,
Thank you for taking the time to leave a review.
It is very good to hear Cienna and Susie was very helping and got your issue resolved.
We hope you continue to use and love our products in the future.
Best wishes Tommee Tippee.
Perfect Prep Machine does NOT reach 70°C!
I am writing this to warn all parents who are using or planning to buy the Tommee Tippee Perfect Prep Machine. The manufacturer claims this machine follows NHS and WHO guidelines by delivering a "hot shot" at over 70°C to sterilize the bacteria in infant formula.
After learning about recent studies, I decided to test my own machine (which I bought only 3-4 months ago) using a digital food thermometer. To my absolute horror, the hot shot temperature is consistently WELL BELOW 70°C. This means the formula was never properly sterilized, putting my baby at risk of dangerous bacteria.
On top of that, during the summer, the machine completely refused to work because the room temperature was over 27°C, leaving me stranded in the middle of the night with a crying baby.
This machine is an unsafe, poorly designed product. Please, if you have this machine, test the temperature yourself or switch back to the traditional kettle method. Do not risk your baby's health!
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Rebecca,
Thank you so much for the reaching out for support, we are sorry to hear the issue that you are experiencing with your Perfect Prep Machine and the hot shot, and the stress and inconvenience this has caused.
Our machines are calibrated to meet strict safety and manufacturing guidelines and this is frequently assessed in a controlled facility with specialised equipment. We would not recommend using a thermometer that is not calibrated for this type of testing as this cannot guarantee an accurate reading when measuring the Hot Shot.
The machine is designed to only dispense the feed at the correct temperature and if the sensors inside detect the machine is too hot it will flag up the alert to take further action, this is normal and remedied by refreshing the water, adding ice or putting the jug in the fridge to cool down.
More information on how this works can be found below:
Perfect Prep®: Your Questions Answered | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/perfect-prep-explained)
As your contact information haven't been provided through Trustpilot, we have requested them but in the meantime would you be so kind as to reach out to us so we can investigate this issue further and rectify it as soon as possible. Please reference 197673 so we can link this review to your contact.
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Kindest Regards.
Tommee Tippee
I had a small problem with my prep and…
I had a small problem with my prep and go feeder, i contacted tommee tippee UK through their 24/7 chat, i had Debbie, Nick and Anthony help me and they were amazing, couldn’t of been any more helpful and the resolved my issue very quickly! Thank you soo much all for you help, your customer service skills were brillaint!
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Thank you very much for taking to leave feedback.
It's so nice to hear that your issue was resolved quickly and are delighted that you received amazing service.
We will be sure to pass on your kind words to Debbie, Nick and Antony
Best Wishes
Tommee Tippee
Had a problem with an item
Had a problem with an item, got in touch and it was sorted really quickly, no messing a new replacement was posted out within days of me getting in touch
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello,
Thank you so much for the amazing review.
We are so happy to hear that you were able to receive the assistance that you needed.
We are sorry to hear that you had an issue and are very pleased to hear that you had a replacement sent to you with quickly and you found the process easy.
If you need anything else please reach out again.
Really good customer service from…
Really good customer service from beverley. Had an issue with our steriliser. All sorted out very quickly and easily. Would definitely choose more of there products due to the great customer service
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Billy,
Thank you so much for the lovely review about your recent experience with us.
We are so happy to hear that you are pleased with the level of service provide by Beverley.
We are pleased to hear that you found the whole process quick and easy to resolve your issue.
Its was really nice to hear that you would be happy to continue to be a customer based on the service you have received.
Warmest Regards.
Tommee Tippee.
Excellent customer service
I dealt with Thomas and he was excellent from the start of me reporting my issue. He responded quickly and resolved my issue the very next day. Fantastic customer service. I can highly recommend using this company.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Diane,
Thank you for taking the time to leave a review of your experience with Thomas.
It's wonderful to hear how excellent and prompt he was when resolving your query with you!
Best wishes,
Tommee Tippee
I got incontact with tommee tippee…
I got incontact with tommee tippee because they have stop selling my little ones soother and the help find a replacement type and was really nice about it.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Danielle,
Thank you for taking the time to leave a review of your experience with us.
It's wonderful to hear how nice and helpful everyone was when helping you find an alternative Soother for you little one to try.
Best wishes,
Tommee Tippee
Very quick and helpful response to an…
Very quick and helpful response to an issue I had raised to customer service.
Friendly and efficient. I was helped by honorine
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello,
Thank you so much for the lovely 5 star review about your recent experience speaking to Honorine.
We are so please to hear that you had a really positive experience and were given the assistance that you needed.
We are so glad to hear that you were provided a quick and helpful experience and Honorine was friendly and efficient.
Kindest Regards.
Tommee Tippee Query.
Arrived damaged/ tampered with
Purchased formula powder shot bottle set from the official Tommee Tippee Amazon store, and it arrived damaged, with the box/ packaging ripped. It had clearly been tampered with so I have no idea why the product was still sent out in this condition. The Amazon packaging wasn't damaged, only the product box. Very disappointed. Even if the Tommee Tippee Amazon store is operated/ managed by Amazon, the brand should be ensuring operational/ quality standards are being met. I don't have time to run around returning purchases whilst caring for a 10 week old.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Rebecca,
Thank you so much for the reaching out for support, I am sorry to hear about the service you have received from the Tommee Tippee Amazon Store.
I do apologise, we do not manage the Amazon store and have no control over how the package was stored and delivered by Amazon.
We will pass on your feedback to our team regarding how this matter.
If you could please reach out to amazon and ask to return the goods as damaged.
You can also contact them on 0800 297 9264 or 0207 084 7911
If you need any further assistance with this as Trustpilot have not provided your details we kindly ask if you can reach out to a member or out team.
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Kindest Regards
Tommee Tippee.
I needed a new tubing for my electric…
I needed a new tubing for my electric breast pump and cannot find one on their website. I chat the customer service and Honorine was very helpful and I'm grateful she got one for me. Looking forward to receive the new tubing.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Aileen,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how helpful she was when getting you the replacement part you needed so you can keep using and loving your breast pump!
Best wishes,
Tommee Tippee
Missing package and great customer service
I placed an order through the Tommee Tippee official tik tok page unfortunately my package wasn’t delivered correctly.
I contacted tommee tippee direct as tik tok wouldn’t help.
I spoke to 2 very helpful customer service agents Antony & Honorine they sorted out my complaint and issued a replacement item within an hour.
27. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a review of your experience with Antony and Honorine.
We're delighted to hear how helpful they both were and offering you a replacement order!
Best wishes,
Tommee Tippee
Great support!
I contacted the support team as my much loved prep go bottle malfunctioned. I spoke to 3 different staff members, Sophie, Harry & Honorine and all 3 were most helpful. They were quick to respond and get to the bottom of the issue and had it resolved within a few hours. Much appreciated all 😊
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Ruth,
Thank you for taking the time to leave a review of your experience with Sophie, Harry and Honorine.
It's wonderful to hear how prompt and helpful everyone was when getting everything with your PrepGo resolved with you.
Best wishes,
Tommee TippeeZ
Great customer service
I got in contact to find a product and Anna was really helpful. Top service from start to finish.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Jamal,
Thank you so much for taking the time to leave a review!
It's fantastic to hear that from start to finish you were pleased with the service Anna provided, and we will be sure to pass this on to her.
Your kind words have really touched us here at Tommeee Tippee, as we love to hear how helpful the team has been.
If there is anything we can ever assist you with the in the future, please do not hesitate to get back in touch.
Kind regards,
Tommee Tippee
We had an issue with our ultra light…
We had an issue with our ultra light dummies, and dealt with Harry. Brilliant service and sorted our problem straight away! Thank you!
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Erin,
Thank you so much for taking the time to leave a review.
We love to hear about the brilliant experience you have had with Harry, and we will be sure to pass this over to him.
Your kind words have really touched us here at Tommeee Tippee, and we love to hear that your query was resolved straight away!
If there is anything we can ever assist you with the in the future, please do not hesitate to get back in touch.
Kind regards,
Tommee Tippee
Excellent customer service
From the start I found Beverley to be very helpful. Beverley dealt with my inital enquiry with regards to a faulty product lid, she was very attentitive and listened to my concerns and in turn resolved my issue in a very quickly and orderly time frame. Thanks Beverley for making this a very positive experience when shopping with Tommee Tippee I now wouldn't hesitate to buy further products.
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Geo,
Thanks for your review!
We have really enjoyed reading your kind words about Beverley, and the customer experience you have had with her.
Our team is always here to listen to your concerns, and we are so happy to hear that Beverley resolved your query quickly and in an orderly time frame.
We really appreciate your kind words on the positive experience Beverley has given you, and we will be sure to pass this over to her.
Thank you again for your review and if you need any further assistance, please do not hesitate to get in touch.
Kind regards,
Tommee Tippee
I purchased the Tommee Tippee Dreamaker…
I purchased the Tommee Tippee Dreamaker from Amazon, and after just 7 days of use, the device switches off every night, between 3 and 5 times. I replaced the charger, and it worked properly for only two nights before switching off 4 times again. The crying sensor is intentionally switched off, so the timer is not active.
I requested a replacement, but the only option offered was to return the product for a refund. Since I purchased it on sale, Amazon will not replace it under the same conditions. If I want to buy it again, I will have to pay considerably more.
I like the product and do not simply want to return it. I want a replacement in perfect working condition, at no additional cost. I consider it unfair that I should be disadvantaged by a defect I did not cause, while also losing the benefit of the original promotional price. After just 7 days of use, it is unacceptable for the product to have these faults and for the proposed solution to leave me worse off. I expect a fair and appropriate resolution.
19. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Raquel,
Thank you for taking the time to leave some feedback.
We are very sorry to hear about the issues you have experienced with your Dreammaker, but also your consumer experience via Amazon to get a resolution.
It's encouraging to hear that you like the product and do not feel it is unreasonable for you to get a satisfactory resolution.
As your contact information hasn't been provided through Trustpilot, would you be so kind as to reach out to us so we can investigate this issue further and rectify it as soon as possible.
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Besvarelse fra Tommee Tippee UK
Hi Ang,
We are happy to hear you received great service and hope you continue to use Tommee Tippee in the future!
Best Wishes
Tommee Tippee
Staff great, shame about the machine.
I spoke with Honor and Susie and they were lovely. Sadly my prep machine that Iv been using stopped working and it turns out that model has now been discontinued. I purchased a new prep machine and even though I need it, I think it’s the worst thing that has been invented. If I could return I would, found it really awful to set up and why do I now need an app to make a bottle for my child, something like that should be simple. These new models, in my opinion are too technical. Mums just want something simple and don’t have time to be checking an app or making sure the Bluetooth is still connected. I’m really disappointed
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Sammy,
Thank you for taking the time to leave us some feedback.
We are very sorry to hear that your original Prep machine stopped working, and you are disappointed with the newer version currently available.
While it is nice to hear of your experience with our Parentcare Specialists Honor and Susie, we would like to investigate the matter of your Prep machine in a little more detail for you.
Unfortunately, your contact information hasn't been provided through Trustpilot. Would you be so kind as to reach out to us so we can investigate the issue further so we can potentially rectify the matter as soon as possible?
We hope to speak to you soon regarding this matter.
Best Wishes.
Tommee Tippee.
Excellent customer service
I contacted Tommee Tippee UK as I was missing a part from my sterilising kit. Debbie was so efficient at helping me resolve the problem. Thanks very much! I have a newborn and you made the whole customer service experience very easy.
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Clare,
Thank you for your feedback.
We are very pleased to hear that Debbie was extremely helpful and efficient with resolving your issue.
It's great to hear that the experience was made easy for you, and we will be sure to let her know that you have left such kind works.
We wish you and your little one all the best for the future.
Tommee Tippee
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