Excellent customer service! I had an issue with my Perfect Prep Pro dispensing too much water. I would like to thank Davide, Nicholas, Isabel, Anthony and Susie for all their help. They were very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We was using the tommee tippee chat to ask questions regarding a product unable to find anywhere. We have then received emails from both Sophie (senior parent-care specialist) and Florence (parent -... Se mere
Virksomheden har svaret
Beverley helped me. I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went... Se mere
Virksomheden har svaret
Our Tommee Tippee PrepGo Flask was not working correctly and needed help to resolve due to having a new born. Beverley was very kind and helpful in helping us resolve the problem as soon as possib... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Service and Quality Product
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived.
Harry from TT raised a query and kept me up to date on the order. Harry made sure to email us to double check everything had eventually arrived safe and sound - customer care you don’t really get any more.
The products are great - our daughter loves her new Winnie the Pooh bottles.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Thank you very much for leaving such nice comments about your experience with Harry.
We will be sure to pass them on and hope you continue to use and enjoy our products in the future.
We wish you all the best,
Tommee Tippee
Honestly one of the best companies…
Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareholders. No idea how this company is structured either, just being appreciative of kinda caring about their products.
Thanks
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Kris,
Thank you so much for taking the time to reach out to us and leave such nice feedback.
Being a parent/caregiver is hard enough, so anything we can do to provide a positive experience through our services and products we will try and do.
We hope you continue to have positive experiences with us in the future.
Take care,
Tommee Tippee
Excellent customer service I bought the…
Excellent customer service I bought the Tommee Tippee Prep Go about six months ago, and when the cooling flask started flashing a red light, I contacted customer service. They replied immediately, and Thomas was extremely helpful and professional. After taking a few details, he arranged a free replacement cooling flask straight away, I really appreciate their quick response and excellent service. Tommee Tippee is a great company, and I highly recommend them.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Sani,
Thank you for taking the time to leave a lovely review.
We're so pleased to hear how wonderful your experience has been with our Parentcare Specialists and we're delighted to hear how satisfied you are with the service provided to you. We understand how frustrating this can be and we are overjoyed to know that your query has been resolved efficiently and quickly.
We hope you continue to love our products as much as we do!
Wishing you all the best!
Tommee Tippee
Do not buy the Tommee Tippee Twist & Click nappy bin
We bought the Tommee Tippee Twist & Click nappy bin. It's been an utter disaster from day one. It does NOT contain the smell, even if there is only one dirty nappy in it and we've twisted the bag many times. It takes both hands to open the lid (a pedal bin makes so much more sense when you have a baby on the changing table next to you...) so you have to wait till the baby is completely changed, put them safely on the floor and then go back to the bin to dispose of the nappy, by which time my son is watching excitedly as I 'twist and click' because he wants a go too... And then I have to leave him while I wash my hands because twisting the inside bit will have made them dirty - at which point my son is trying to open the bin himself. And to add insult to injury you have to buy special cannisters and bags for the bin. This bin fails in every design feature except aesthetics, and the smooth lines and pleasant colour are NOT making up for how horrendous it is to operate and how smelly it leaves our sitting room. We'll be going back to a pound-shop pedal bin which actually contained the smell more effectively and was much more hygienic to operate.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Chloe.
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issue that you are experiencing with your Twist & Click Nappy Bin.
We can completely understand your frustration using the product when you have had various issues which are stopping you from using it, and you purchased this to make your life easier, instead you are struggling to use it due to the lid not working as well as you hoped as well as not being happy with the smell when adding nappies.
We have requested your information through Trustpilot, In the meantime, if you could please reach back out to us, so we can help support you with this matter.
https://www.tommeetippee.com/en-gb/pages/contact-us
Warm wishes.
Tommee Tippee.
Amazing customer service from Antony
Amazing customer service from Antony. Such an amazing company, giving back to the community. Thank you again.
23. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Phillipa.
Thank you for taking the time to leave your review.
We are delighted to hear you received amazing customer service from our parentcare specialist Antony, and he was able to help you with your query.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm Wishes.
Tommee Tippee.
Spoke to customer service
Spoke to customer service - Harry who was very efficient and got a replacement seal sorted. Excellent service
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Ken,
We are very pleased to hear that Harry was able to resolve your issue quickly and efficiently - and that you received excellent customer service throughout your interaction.
Your comments will be passed on to him and I hope you continue to use our products in the future.
All the best,
Tommee Tippee
My Ordering Experience
We ordered a bundle set and some additional items, the order arrived in good time but unfortunately had items missing. I started an online chat which was very user friendly and was assisted by a gentleman called Harry who I can't compliment enough! He was extremely helpful and made the who process really easy to get it resolved. We are now expecting another delivery for the missing item and can't wait to get it! Great customer service! Well Done TT and Harry
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Adam,
Thank you for taking the time to leave a review!
We love to hear that you had a great experience with our Parent Care Specialist Team Harry. We know that not all queries are the same, and we like to tailor each experience to the individual.
Your message has really touched us, and we will be sure to feed your lovely comments back to Harry that assisted you.
Thank you, and please let us know should you require any further assistance in the future.
Warmest regards,
Replacement steriliser
Excellent service, Honor, Antony and Jo. They all dealt with my query effectively and promptly, I already have my replacement and collection
Picked within 2 days.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Suribjit,
Thank you truly for your feedback, it is greatly appreciated. We are extremely happy to hear that the collection process was quick and that you have already received your replacement.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Brilliant customer service
Brilliant customer service and a quick response; very friendly and cooperative people. We need more companies to be like this, especially the ones that deal with baby products. I was looking for a replacement part and the customer service staff member named Honor picked up my call without any waiting time and came up with the best solution. Honor was truly an honor for the company, no doubt. Jo was also so helpful in placing the order and replying quickly; bless you all, kind people.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Syed,
Thank you for your feedback.
We are delighted to hear that Honor and Jo were able to assist you with your query and sent you out the replacement part that you required.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with the rapid cooler not…
Had a problem with the rapid cooler not working and honorine helped solve the problem easy, Thankyou very much
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Chelsea,
Thank you for your feedback.
We are delighted to hear that Honorine was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fantastic communication from Davide via…
Fantastic communication from Davide via the social messenger Facebook app
I advised Davide of a bottle which had the lid chewed off my puppy - he was prompt and professional in his response and ordered me a replacement bottle which I was unable to find elsewhere I love the Tommee tippee products and have the full range of advanced anti colic and also prep machine / steriliser / colic air sucker
Fantastic company and will continue to purchase and enjoy Tommee tippee products for my little one
Thank you again Davide!!
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Clarece,
Thank you for taking the time to share your feedback with us.
We are delighted to see that you received incredible customer service from Davide and that he was able to resolve the issue you had with your bottle in a prompt and professional manor.
It's lovely to hear that you have a full range of our products for your little one, and will be continuing using our services in the future.
We will be sure to pass your feedback on to Debbie.
All the best,
Tommee Tippee
My Prep & Go stopped working
My Prep & Go stopped working, spoke to Davide today who was polite, helpful and was able to order a replacement for me.
Thank you for helping, Davide!
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Adele,
Thank you for your feedback.
We are delighted to hear that Davide was able to assist you with your query and sent you out a replacement flask.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Faulty prep&go flask
Ita a lengthy process of vack and forth emails but they always responded quickly, Izzy, Cienna was very helpfully the whole way through.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Sally,
Thank you for your feedback.
We are delighted to hear that Izzy and Cienna were able to assist you with your query and send you out a replacement.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Excellent customer service
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very seriously and resolved everything very quickly. They were very helpful and friendly!
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Michelle,
Thank you for your feedback.
It is fantastic to read the review of your experience when you contacted our Customer Service Team.
We are thrilled to hear Beverley quickly resolved the matter, and you found her friendly and helpful. We shall ensure your kind words are passed on to her.
Best wishes,
Tommee Tippee
Wonderful experience with tommee tippee…
Wonderful experience with tommee tippee and the agent Martin. He helped me to get a replacement part for my electric breast pump. A very easy experience using the chat button on the tommee tippee website
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Kate,
Thank you for your feedback.
We are delighted to hear that Martin was able to assist you with your query and send you out some replacement parts for your breast pump.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I needed a specific bottle part that I…
I needed a specific bottle part that I had lost. I asked the website AI chatbot and was immediately transferred to a real person who within minutes sent me a pack of 3 whole bottles free of charge. I was so impressed. No faff, waiting time. This is what customer service should be like the world over. Desperate mother's are a vital dynamic group to treat well.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Mc,
Thank you for your feedback.
We are delighted to hear that our Parent Care Specialists were able to assist you with your query and sent you out some replacement bottles.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Best Sippies, Best Service.
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possibly get replacement parts and this wonderful human being was able to help me get 2 new bottles instead. Davide's generous customer service went above and beyond my hopes and expectations. We are eagerly awaiting their arrival. Thank you Davide and bless you and your family, forever <3
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Sarah,
Thank you very much for leaving such a nice review for Davide - we will be sure to pass on your kind words to him.
We are delighted to see that you received incredible customer service, that he was able to resolve the issue you had and exceeded your expectations.
Hopefully your son will be happy with the new cups when they arrive!
Best wishes,
Tommee Tippee
Would give no star if possible.
If i could rate lower than 1 star i would! Customer service time have not helped resolve my issue for over a month and my product is unable to be used. Waste of time.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear your issue has not been resolved, due to the lack of information provided in the review we have been unable to locate your interaction with us.
We have requested your information through Trustpilot as this has not been provided, we are unable to reach out to you without this.
In the meantime, if you could please reach back out to us, so we can help support you with this matter.
https://www.tommeetippee.com/en-gb/pages/contact-us
Warm wishes.
Tommee Tippee.
I had an amazing experience with their…
I had an amazing experience with their customer service today. I spoke with Harry who efficiently solved my issue. He was a pleasure to speak to and very polite. 10/10 Tommee tippee.
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Lexi,
Thank you taking the time to leave such nice feedback for Harry.
It is great to hear that your issue was solved efficiently and that you had a pleasant experience.
We hope you continue to use our products in the future.
All the best,
Tommee Tippee
Really good customer service
Really good customer service! Tayla really helped me alot .
20. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Asma,
Thank you for your feedback. We are delighted that you had a great experience and that Tayla was able to help you a lot.
We will be sure to pass on your comments, and hope you continue to use our products in the future.
All the best,
Tommee Tippee
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.