Tommee Tippee UK Anmeldelser 11.970

My tommee tippee cooling flask had the flashing red star of doom at 11pm tonight on the last feed of the day. It had been being iffy in the day and then just gone. I spoke with Kelly who was amazing and such a huge help with sorting a replacement for me. Kelly was very helpful and very understanding to my situation and very quick to help resolve it. Truly appreciate Kelly’s quickness to resolve the issue. Amazing. Thank you.

Very good customer support was able to resolve my issue with a product swiftly and get me a suitable replacement. Thanks Nicholas and Debbie!

Really great customer service experience. I’m surprised they had customer service available at 9pm which is really ideal especially when having a baby. The team were quick and straightforward when dealing with my query, they really helped me with my issue and provided a quick solution. Special thank you to Andrew and Kelly for helping me this evening.

Resolved very quickly

Quality product as described. Fast delivery, well packaged.

Good quality product that was delivered quickly

I was happy with the product initially and bought three glass sets because my sister said glass was best. One chipped probably just a faulty one and this was replaced. All 9 have chips on the top half of them. The product just isn't durable and quite concerning when I've been following the wash and sterilising instructions and using the Tommie Tippie microwave steriliser! Stopped using them immediately and looking at other brands now!

Delivery was an issue and then when it did arrive, one of the boxes inside was damaged with the bottles spilled etc. nothing broken but just didn’t feel like any cars in packing or delivery

Great product, delivered fast also

It was very easy to chat. And quickly. I thought maybe it would be a long winded faff, they would ask for the product to be returned so they could fix it, or to explain for me to change the battery etc. Instead they told me to stop using the product, issued an apology and a replacement sent out straight away. I think they took the health and safety of my baby very seriously. I’m really pleased with how they dealt with the issue.

I had an issue with the eco-refill bags ripping as I was refilling them, but I spoke to Debbie on their Facebook messenger and she very kindly sent me new 6 pack for free. Very happy with the service and you speak to a person! Not just an AI representative

Spoke with Jo, through their live chat. Excellent customer service.

I am very happy with the customer service provided by Tommee Tippee. The team was friendly, responsive, and genuinely helpful from the beginning. They listened to my concerns and handled everything professionally and efficiently.

Thank you to the entire Tommee Tippee team for the excellent service and support. It is reassuring to know that they stand behind their products and care about their customers.

Really helpful members of staff. The Facebook messenger service gave a very quick response and until 10pm.

I have many products from Tommee Tippee, purchased in preparation for my baby. I have found all of them to be fantastic and would recommend to anyone. However, when I did encounter an issue with one of their products, a fault that happens from time to time, I needed to contact customer services. On doing so, I recieved prompt and helpful communication from their team, I ended up being helped by Martin, Beverley and Sophie. All 3 of which were very helpful, replied promptly and communicated well with a dedication to ensure the product was being used correctly and upon agreeing that there was a fault, finding a resolution I was happy with. They ended up deciding to replace the item, which I was more than happy with and the product was ordered and sent straight away, after agreeing with the suggested resolution. I couldn't be happier with their customer service and support.

I would like to commend Tomee Tipee's customer service team for their excellent support in resolving an issue with my broken prep machine. From the moment I reported the fault, the team responded promptly, professionally, and with genuine concern for my situation.
Their communication was friendly, efficient, and reassuring, which made what could have been a frustrating experience much easier to manage.
I was particularly impressed by how quickly they actioned my case and worked towards a satisfactory solution.
Overall, I am very pleased with the support I received and would not hesitate to recommend Tomee Tipee based on the quality of their customer service. Thank you to the team for handling my issue so effectively and professionally.

My son has Gobal development delays and has Autism. His not ready to drink from a cup yet so I bought him Tommee Tippee insulated active spout cup which is easy for him to hold and drink from.
The only problem is I can’t find any replacement lips in shops for them without buying the whole cup again.
I spoke to a lovely man called, Andrew at customer service support who sent out some replacement bottles with lids.
Please can you do replacement lids in shops for us parents who have disabled children.

Good delivery times. My daughter likes the dummies

Absolutely amazing! Straightforward, simple and extremely efficient. Can’t thank you enough. :)

Izzy and Beverley were really helpful with my query and went above and beyond to address this