Excellent customer service! I had an issue with my Perfect Prep Pro dispensing too much water. I would like to thank Davide, Nicholas, Isabel, Anthony and Susie for all their help. They were very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We was using the tommee tippee chat to ask questions regarding a product unable to find anywhere. We have then received emails from both Sophie (senior parent-care specialist) and Florence (parent -... Se mere
Virksomheden har svaret
Beverley helped me. I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went... Se mere
Virksomheden har svaret
Our Tommee Tippee PrepGo Flask was not working correctly and needed help to resolve due to having a new born. Beverley was very kind and helpful in helping us resolve the problem as soon as possib... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service from Antony
Great customer service from Antony, very professional and resolved my issue efficiently. Highly recommended Tommie Tippee products.
5. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Nat.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parentcare Specialist Antony was very professional and resolved your issue efficiently.
We will certainly be passing your kind words onto him.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Prep machine filter- cienna
Assisted by Cienna for an issue with my tommee tippee filter purchase. This was dealt with simple and clear and no hassle. It was a pleasure speaking with cienna today.
Many Thanks
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Shaz,
Thank you so much for taking the time to write this review.
We are so happy to hear that you were assisted with your Perfect Prep Filter issue.
It is nice to hear that this was dealt with in a clear and simple and hassle-free manner with Cienna.
We will make sure that your feedback is passed onto Cienna.
Kindest Regards.
Tommee Tippee.
Tommee tippees 24hr online chat was…
Tommee tippees 24hr online chat was surprisingly helpful! The AI Bot put me through to an advisor efficiently. Thanks to Izzy who was super quick and helpful with my request, I got sent a replacement part within minutes!
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Shanae,
Thank you so much for taking your time to leave this review.
We are so happy to hear that on first contact the 24-hour chat was really helpful and was able to make sure you were passed onto an advisor for assistance.
It was lovely to hear that Izzy was able to within minutes arrange a replacement for you are a being quick and helpful.
Warmest Regards.
Tommee Tippee,
Contacted Tommee Tippee about my…
Contacted Tommee Tippee about my perfect prep lid no longer working. I spoke to Nick who was amazing and arranged a replacement for me. Thank you Nick!
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Parker,
Thank you so much for taking the time to leave this lovely review.
We are sorry to hear that your PreGo Formula Feedmaker Lid stopped working and the worry it would have caused.
We are happy that when you spoke to Nick you were we able to receive the assistance you needed and a replacement is on the way.
If you need anything else please reach out again.
Kindest Regards,
Tommee Tippee.
Really impressed with the customer…
Really impressed with the customer service from Tommee Tippee. Everyone who helped was extremely helpful, friendly and quick to respond throughout the whole process. After explaining the issue with my PrepGo flask, they were happy to investigate and arrange a replacement.
It’s refreshing to receive such helpful customer service, especially when dealing with an issue with a product you rely on regularly.
Thank you for making the process so straightforward. Excellent customer service and a great experience overall
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Cha,
Thank you so much for leaving this really nice review.
We are so glad to hear that you were impressed to the level of customer service you received from us when you last spoke to one of our Parentcare Specialists.
We are sorry to hear that you had an issue with your PrepGo Formula Feedmaker Flask and are happy to hear that this was investigated and a replacement was arranged quickly.
Thank you for your comments on how straightforward the experience was and how great it was overall.
Warmest Regards.
Tommee Tippee.
Had an issue which was resolved…
Had an issue which was resolved immediately by anna and jo great customer service. They was both very helpful.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello,
Thank you so much for leaving this review in relation to your recent interaction with us.
We are pleased to hear that Anna & Jo provided great customer service to help you.
It's nice to hear that they both Parentcare Specialists were helpful and able to resolve your query.
Kindest Regards.
Tommee Tippee.
Davide
Davide, Beverley, Isabel and Deborah provided great customer service and a solution after I had made a complaint.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Noseb,
Thank you so much for taking your time to make this review,
We are glad to hear that Davide, Beverly, Isoble and Deborah we are able to help you.
We are sorry to hear you had a complaint, and am glad that the Parentcare Specialists you spoke to were able to offer great customer service and offer a solution.
Kindest Regards,
Tommee Tommee.
Had dealings with Anthony
Had dealings with Anthony, Jo and Izzy all of whom were very helpful and understanding. They asked for supporting information within minutes of my query. The whole issue was resolved within two days.
Great service and professional throughout.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Colin,
Thank you for taking the time to leave a review of your experience with Antony, Jo and Izzy.
We are so pleased to hear how professional and understanding everyone was when helping get your query resolved.
Best wishes,
Tommee Tippee
Order
I spoke to Jo. What an absolute brilliant team member. Straight away, no questions asked got down to the reason i contacted and assisted me amazingly!
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Mya,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query and assisted you amazingly.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service assistant name Antony
Customer service assistant name Antony
Was very helpful and advise me what to do
With my broken item.
Thank you
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Foysol,
Thank you for your feedback.
We are delighted to hear that Antony was able to assist you with your query.
We will pass your kind words over to him.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Excellent customer service
Excellent customer service. Prompt and very helpful. Especially from Beverley who went above and beyond, thank you Beverley.
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Dani,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with your query and went above and beyond.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Honorine Was super professional and…
Honorine Was super professional and helpful, there was a mishap with my order and Hon resolved the issue.
16. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Larissa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to quickly sort out your order for you and leave you with such a good impression.
We will be sure to pass along your kind words to Honorine.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service provided
Amazing customer service provided, brilliant team and good products, thankyou to Beverly for her help.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Aneesa,
Thank you very much for taking the time to leave such nice feedback for Beverley.
We are so happy to hear of your positive experience and will be sure to pass your comments on to her.
Best wishes,
Tommee Tippee
Thomas in the parent care team was able…
Thomas in the parent care team was able to quickly resolve my query, overall great products and service.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Rebecca,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how quickly he was able to resolve your query with you!
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service from Honorine regarding an order. This was sorted easily and efficiently.
I love Tommee Tippee products and they work well for our 7 week old. They will continue being my choice for feeding items and sleepwear too.
Thank you Honorine.
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Amy,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to help solve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Honorine.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I spoke with Debie
I spoke with Debbie about my order ,very good assistant! 10/10 🫶🫶🫶🫶🫶🫶
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Nicoleta,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Really disappointing product
Really disappointing product. The base started burning within the first week, even though we were using filtered water. Now the water always turns brown, and the plastic is starting to discolour. The product also feels very flimsy.
Even when using the steriliser exactly as instructed and refilling it whenever it runs out of water, the base still burns, meaning you have to stop and start the cycle again.
When loading six bottles, they don’t dry properly either. It seems that when the steriliser is full, it doesn’t work efficiently.
Overall, very poor quality and disappointing performance. I wouldn’t recommend it.
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Raquel,
Thank you for taking the time to leave us feedback, we are sorry to hear that you have been disappointed with the Steam Steriliser.
Our steriliser's need the heat plate to be cared for, if the heat plate turns brown this indicates that there may be residue from either small particles of milk, washing up liquid or limescale. The heat plate is required to be completely cleaned, it is required that no residue sits on the heat plate. Distilled white vinegar or a descaler will remove that brown residue and ensure the heat plate is kept clean.
Sadly as your contact information has not been provided through Trustpilot would you kindly reach out to us so we may investigate your concerns and resolve this as quickly as possible for you.
Please refernce199607 so we may link the review to your contact
Here is our contact us page - Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-uk)
Kindest Regards
Tommee Tippee
Great customer services response
Great customer services dept! thanks to Tommee Tippee for resolving my query about spare replacement parts with speed and a positive approach. Particular shout out to Anna, Cienna, Davide & Harry who’ve replied to me so helpfully over the past few days. Now Tommee Tippee please start offering spare replacement parts for general sale so people can keep reusing their cups for a long time in the future!
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Mark,
Thank you for your feedback.
We are delighted to hear that Anna, Cienna, Davide and Harry were able to assist you with your query and send you out some spare parts for your cup.
We will pass your kind words over to them.
We take all our feedback on board and will look into the future to see if we can make these parts available.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Returns process
Bought my goods back in June, didnt have my baby until october so wasnt aware there was a fault until coming to use it, i contacted tommee tippee, nothing was too much trouble they went above and beyond to rectify the situation and just a small touch i no but whebni first contacted about the issue the start of their response was “firstly let me congratulate you on the birth of your baby and hope your recovery is going well” small touches like this mean the world! Fantastic company and products i would recommend to all. Nick and Cienna were both fantastic throughout
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Jenna,
Thank you for your feedback.
We are delighted to hear that Nick and Cienna were able to assist you with your query and rectify your situation.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service team member izzy I…
Customer service team member izzy I spoke to was absolutely lovely and helped me so much i am so greatful to have a wonderful experience with her as she went above and beyond to help me such a star thank you so much
3. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Molly,
Thank you for your feedback.
We are delighted to hear that Izzy was able to assist you with your query and went above and beyond to give you a wonderful experience.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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