Excellent customer service! I had an issue with my Perfect Prep Pro dispensing too much water. I would like to thank Davide, Nicholas, Isabel, Anthony and Susie for all their help. They were very... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We was using the tommee tippee chat to ask questions regarding a product unable to find anywhere. We have then received emails from both Sophie (senior parent-care specialist) and Florence (parent -... Se mere
Virksomheden har svaret
Beverley helped me. I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went... Se mere
Virksomheden har svaret
Our Tommee Tippee PrepGo Flask was not working correctly and needed help to resolve due to having a new born. Beverley was very kind and helpful in helping us resolve the problem as soon as possib... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, Storbritannien
- 08085 97 98 99
- tommeetippee.com/en-gb
4,5
Fremragende
13 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beverley helped me.
Beverley helped me.
I had an enquiry about my (autistic) son's beaker, I needed the same one as he only likes this one - unfortunately they no longer procedure this, NO fault to Beverley, who went above and BEYOND to assist me, I'm super excited and very happy!! Thank you so much Beverley, I hope you get praise (and a raise!)
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Beverley,
Thank you so much the really nice review in relation to your experience speaking to Beverley.
We are so glad to hear that Beverley went above and beyond to assist you especially when you have a neurodiverse child so you really needed the help.
We are glad to hear that although have the flask you needed we were able to assist you further.
Please reach out again if you need anything else.
Kindest Regards.
Tommee Tippee.
I had issues with some items
I had issues with some items and spoke with Martin, Harry & Debbie. They asked for some information and photos and then offered me replacement items which really helped and meant I didn’t have to send away for repair. They were all very helpful and knowledgeable
7. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Natalie,
Thank you so much for taking your time to leave this lovely review.
We are so pleased to hear that Martin, harry and Debbie were able to help you with your issue.
We are glad to hear that were sent a replacement after going through our troubleshooting steps, and we had shown to you that we are knowledgeable and also help as much as possible.
Kindest Regards.
Tommee Tippee.
What amazing customer service
What amazing customer service. Nick, Antony and Izzy were quick to respond and sorted out my issue very promptly. Responding to emails at 9pm in the evening. Iv always used Tommee tippee for both my babies and will continue to do so. A very trusted brand.
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Miss Stearn,
Thank you so much for the really nice Trustpilot review.
We are so glad to hear that you received excellent prompt service whilst speaking to Nick, Antony & Izzy.
We are more than happy to help and are open from Monday to Friday 8am – 10pm and from 9am to noon on Saturday.
Thank you so much for using our products and for trusting our brand.
Warmest Regards,
Tommee Tippee.
Last night our plug blew and was all…
Last night our plug blew and was all black we thought it was just the sanitiser that had a fault but no plugged in perfect prep into socket and that sparked and popped too electrician came out tested the plug and prep machine had three live feed problems and sanitiser also had one Mrs threw away the receipt so were gubbed but if u are using these machines be careful it doesn't set you're house on fire.
8. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Craig,
Thank you for taking the time to leave us feedback on your recent experience with products purchased form us.
We are so sorry to hear about the issues you have faced and this is certainly not the experience we expect our consumers to have when, our products undergo rigorous assessment to ensure the safety exceeds expectations. We take these matters very seriously and would really like to look into this for you.
Sadly, we do not have any details from Trust Pilot in order to reach out to you so we have requested details to be provided. In the meantime, if you could reach out to us on https://www.tommeetippee.com/en-gb/pages/contact-us and reference 201091 then we will be able to support you with this much sooner.
We hope to hear from you soon,
Tommee Tippee
Had an issue with a Tommee Tippee…
Had an issue with a Tommee Tippee product I recently bought and raised a ticket outlining such. Thankfully I was put in contact with Beverley who was wonderful to deal with. She was very sympathetic towards my issue and promptly resolved it even giving us a newer version of the product as a good will gesture. This has definitely given me a positive experience and makes me keen to stay with the Tommee Tippee brand for their amazing customer service
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Steven,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with your query and sent you out a replacement of our newer version of the PrepGo flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Help with perfect prep pro
After some wear and tear damage on our perfect prep pro became an issue when making bottles up we spoke to Beverley in the parent care team on the Wednesday who straight away sent out a replacement part which we received on Friday . The whole thing was quick easy and Beverley was very friendly and professional :)
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Beverley.
It's wonderful to hear how friendly and professional she was when assisting with your query and getting replacement parts for your Perfect Prep Pro sent out.
Best wishes,
Tommee Tippee
Spoke with Davide and was super helpful…
Spoke with Davide and was super helpful in resolving issue.
Great customer service!!
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Abi,
Thank you for taking the time to leave a review of your experience with Davide.
We are so pleased to hear how helpful he was when helping get your query resolved with you.
Best wishes,
Tommee Tippee
Florence and Izzy were very quick to…
Florence and Izzy were very quick to respond and assist me with my query and were very helpful and friendly, thank you again
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Lowri,
Thank you for taking the time to leave a review of your experience with Florence and Izzy.
We are very happy to hear how helpful and friendly they were when helping out with your query.
Best wishes,
Tommee Tippee
I would like to thank the lovely…
I would like to thank the lovely Honorine who kindly helped me with replacement heads for my son's Tommee Tippee nail file. Honor was so friendly and amazing customer service! Honorine went above and beyond for me. ❤️Highly recommend. Thankyou so much Honor. ❤️
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Ali,
Thank you for taking the time to leave a review of your experience with Honor.
It's amazing to hear how friendly and amazing she was, going above and beyond to get you replacement heads for your nail file.
Best wishes,
Tommee Tippee
Perfect Prep Machine - Unsafe
Perfect Prep Machine.
Instructions given in pack do not match the instructions given in the app and miss information. This made us waste a filter and have to buy more. When fitting the second filter, the machine began doing different things to what the instructions said it would.
After putting a thermometer in the machine it is above 40 degrees. Unsafe!
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Nathaniel,
We are so sorry to hear you've had some trouble setting up your Perfect Prep as the instructions were confusing, leading to you wasting a filter.
Regarding the temperature of the final bottle, we do actually have a setting on our app where you can opt to have a cooler or a warmer feed so we would encourage you to download that and try out the cooler option.
Trustpilot hasn't left an email address for you but we would love to talk about everything further and make sure you can use your Perfect Prep with confidence. We'd appreciate it if you could reach out via this link here: https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Absolutely amazing service
Absolutely amazing service, thank you so much so helpful and genuinely so kind
9. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Julia,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Very helpful got 4 replacements for…
Very helpful got 4 replacements for free as my toddlers old ones had mold in hard places to clean
7. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Rachel,
Thank you so much for the 5-star Trustpilot review.
We are sorry to hear that you had issues with your bottles and worrying this would have been.
We are so glad to hear that 4 replacements have now been sent out for you and you are happy with the service you have received.
Kindest Regards,
Tommee Tippee.
THEY USE YODEL - AVOID ORDERING THROUGH THEIR WEBSITE
I received a steriliser without the neccessary components for it to work after waiting 3-5 days for it to arrive.
Got into contact with "customer support" to request the missing components. Whilst 2 of the agents were more than polite and tried to be accommodating, they have caused me further stress and issues. Their chosen courier which is YODEL has refused to deliver to my address on more than 2 separate occasions, causing me to wait a further week for these components. According to them, my address does not appear on Google which begs the question; how did I receive the delivery with the missing items to begin with? The last agent I spoke with 'Davide Pagano' was absolutely useless, provided no solution or further information. Just to palm me off further with empty promises on delivery dates that keep coming and going.
I refuse to order anything from these lot again.
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi,
Thank you for taking the time to leave this feedback for us.
We’re sorry to hear that your order arrived with missing components and that you have been experiencing further issues with your deliveries. We totally understand how frustrating it can be when things go wrong.
We can see that you are speaking with our team of Parent-Care Specialists at the moment, and that this looks to now be resolved.
We are so sorry we didn't get it quite right this time, but we really do appreciate your patience in getting this sorted for you.
Best wishes,
Tommee Tippee
Deborah, Tayla, Thomas and Honorine
To Deborah, Tayla, Thomas and Honorine.
Thank you all so much for helping me out with the issue I was having this week.
From start to finish, I cannot praise you guys enough. You were all incredibly friendly and helpful and the experience has been fantastic. You all went out your way to make sure I was looked after, after stressing about my issue!
It’s so refreshing to have such easy and wonderful customer service like this, your communication was excellent and I felt listened to and valued throughout.
A huge huge thank you to the team for their kindness, and outstanding support. What a credit to the company. I wouldn’t hesitate to recommend the company🌟🌟🌟
From a very grateful mom💞
4. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Chelsea,
Thank you for your feedback.
We are delighted to hear that Deborah, Tayla, Thomas and Honorine were able to assist you with your query and that you felt listened to by the team.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Extremely helpful!
Honorine was kind, helpful and knew exactly what to say. She made a stressful situation so much better, which I hugely appreciate. Thank you!
6. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Natalie.
Thank you so much for taking the time to leave your Feedback.
We are so delighted to hear that our lovely Honorine was kind, helpful and knew exactly what to say. Thank you for your so kind words. We are very happy that she made a stressful situation so much better.
We will surely pass your kind words onto her.
If you require any further assistance, please reach out to us, we are always happy to help.
We hope you continue using our products and services in the future.
Best Wishes.
Bottle
I had an issue with a bottle I brought but customer service helped straight away and I spoke Debbie, who was professional and quick with helping me fix the solution! Thank you
6. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Kiran,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query and assisted you with a solution to your issue.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I recently contacted the customer care…about my autistic grandsons needs.
I recently contacted the customer care team and spoke with Martin who went above and beyond to help me, my grandson has autism and only likes a certain spout and dummy but the spout has been discontinued, he was great in finding me an alternative and sent me links to check he'd found the right ones before arranging them to be sent out, i can honestly say it was the best customer service experience and help me so much. Thank you Martin
5. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Nikki,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Martin went above and beyond to try and locate the soother and spout bottle your grandson takes to, providing an amazing experience for you.
We hope you and your grandson continue to love and use our products in the future.
Best wishes,
Tommee Tippee.
I’m not usually one to leave reviews…
I’m not usually one to leave reviews, but I had such a positive experience with Thomas that I felt I had to share it. I was struggling to calibrate my Perfect Prep Pro machine, but with Thomas’s guidance and support, I was finally able to get it working correctly. He was incredibly patient, reassuring and upbeat throughout the entire process. He genuinely went above and beyond to help, and I’m so grateful for his excellent customer service. An absolute credit to the team!
5. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hello Arooj,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Thomas went above and beyond as well as being patient, upbeat and reassuring throughout guiding you to calibrate the machine, we will be sure to pass this over to Thomas.
We hope you continue to use our products and love our services in the future.
Best wishes,
Tommee Tippee.
Discount code from signing up to…
Discount code from signing up to communication, has limitations. I asked support for order to be posted urgently, no update on when it would be sent, just 3-5 working days. Wish I had ordered elsewhere
5. november 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Grace,
We are so sorry to hear you've not been happy with your experience with us.
Our delivery time is 3-5 working days and we don't have a way we can expedite this. We do also have a page that lists any promotional exclusions in case you wanted to know for future reference: https://www.tommeetippee.com/en-gb/pages/promotion-code-exclusions
Trustpilot hasn't provided your contact details for us to reach out to you but if you did want to raise any further queries or concerns please do reach out to us and we'd love to assist: https://www.tommeetippee.com/en-gb/contact-us
Best wishes,
Tommee Tippee
Superb customer care
Superb customer care! They give super quick answer and try to do all they can to support the customer.
Nicholas and Marting made a very good job trying to help with my issue
30. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee UK
Hi Fabrizio,
Thank you for taking the time to leave a review of your experience with Nicholas and Martin.
It's wonderful to hear they did all they can to offer their support and get your query resolved with you nice and quickly!
Best wishes,
Tommee Tippee
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.