The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the cont... Se mere
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Se, hvad kunderne siger
The team was very helpful and went above and beyond to resolve the problem. I had a thermometer with new batteries thats reading incorrectly and reached out to them if theres a way to reset the device... Se mere
Virksomheden har svaret
I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for... Se mere
Virksomheden har svaret
Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktoplysninger
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australien
- 1800 096 938
- tommeetippee.com/en-au
4,4
Fremragende
2 t anmeldelser
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Great customer service
The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the contact us section on the Tommee Tippee website. I was initially talking to an AI chat bot but they soon put in a ticket for a person to help me. I spoke to Jude, Debbie and Izzy who promptly responded to my request and have sent out new horns free of charge. The pump itself, the double electric pump is great and I'm glad the horns could be easily replaced.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Heidi,
Thank you for taking the time to leave a review of your experience with Jude, Debbie and Izzy.
We are so pleased to hear how promptly they responded to help get you the horns you needed for your breast pump. We hope you continue to love the pump when you have those horns and the suction is strong as ever!
Best wishes,
Tommee Tippee
Above and beyond
The team was very helpful and went above and beyond to resolve the problem. I had a thermometer with new batteries thats reading incorrectly and reached out to them if theres a way to reset the device. They sent me a new thermometer! Saving this mama all the hassle of getting a new one especially with a sick child. Thankful for the parent care team!
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi AC,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how they went above and beyond to assist with your thermometer and send out a new one that you can rely on when little one isn't very well.
Best wishes,
Tommee Tippee
Descaling
Made a chat enquiry concerning a newly purchased Supersteam electric Steriliser, easily answered and resolved.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Julie,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists are able to help quickly resolved your query and get your product back up and running.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Unable to assist with my issue but…
Unable to assist with my issue but created an enquire so someone could be in contact to help
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Tanya,
Thank you for taking time to leave your review.
Our enquires go straight through to our team who will be more than happy to help resolve your issue.
If you do not hear back soon then please do get in contact with us through our page https://www.tommeetippee.com/en-au/pages/contact-us
Warmest Wishes,
Tommee Tippee
Great communication
Great communication from all 3 team members that were communicating with me they were very helpful in founding what I needed were fast to reply to emails
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Codie,
We are very pleased to hear that you had a great customer service experience with the Parent Care specialists you spoke with
Thank you very much for taking the time to leave your feedback - it is greatly appreciated.
Best Wishes
Tommee Tippee
Customer service is too good easy to…
Customer service is too good easy to connent and resolved my issue with in 10 min.
5. juni 2026
Besvarelse fra Tommee Tippee AU
Hello Swati,
Thank you so much for leaving this kind review. We are delighted to hear that you found it easy to connect to our service and that your query was resolved so quickly.
Should you need any further help then please don't hesitate to reach out again.
Best wishes,
Tommee Tippee
Tommee Tippee is an amazing company…
Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small issue with our machine (which has since been discontinued), I reached out to their customer service and was lucky enough to speak with Beverley.
Beverley was absolutely wonderful she was kind, understanding, patient, and incredibly helpful. She went above and beyond to assist me, and her level of customer service truly reflects how much Tommee Tippee values its customers.
It's not just the quality of their products that keeps me coming back, but also the amazing people behind the brand. If you're looking for baby products from a company that genuinely cares about its customers, I couldn't recommend Tommee Tippee more. Choosing Tommee Tippee for your little one is one of the best decisions you can make!
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Cece,
Thank you so much for taking the time to leave this lovely review.
We are so happy to hear that the Perfect Prep machine has made preparing bottles that much easier for you and that Beverly was so wonderful and helpful.
We will make sure you pass your kind words along to her.
Please do not hesitate to contact us again in future should you require any further assistance.
Best wishes,
Tommee Tippee
I cannot fault Tommee Tippees customer…
I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for the pumps. I was having trouble locating what I needed so I reached out to customer service via chat and they provided me the adapters I needed for free. I was expecting and happy to pay as I purchased the items not realising I needed the extras. They also made chatting with them easy- some companies chatting online is difficult.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Amanda,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get those extra parts to you so you can keep pumping, and that they left you with such a great impression.
Please do not hesitate to reach out should you ever need any future support.
Warmest Wishes.
Tommee Tippee.
Great customer support!
Great customer support!
Had issue with electric breast pump so end up messaging customer support and Horonine was amazing to deal with.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Jay,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how amazing she was when assisting with your query about the electric Breast Pump.
Best wishes,
Tommee Tippee
I am very disappointed with both Tommee…
I am very disappointed with both Tommee Tippee and Baby Bunting regarding the handling of a faulty Tommee Tippee Supersteam Electric Steam Steriliser.
The unit was purchased from Baby Bunting Hoppers Crossing in July 2024 and was used exactly as intended. It was regularly cleaned, descaled, stored indoors, and very well looked after. After less than two years of use, the steriliser developed an electrical fault and began tripping the safety switch in my home every time it was turned on, making it completely unusable.
When I contacted Tommee Tippee for support, I was asked to provide numerous photos, answer multiple technical questions, and spend considerable time troubleshooting the issue. After all of that, the only resolution offered was a discount code to purchase another product.
I was then advised that because the retailer’s warranty had expired, there was little that could be done, despite Tommee Tippee’s own warranty information stating that products are covered for two years from the date of purchase.
All other appliances in my home work perfectly fine, and the issue was isolated to this steriliser. The product showed no signs of misuse or damage and had been maintained according to the manufacturer’s recommendations.
This does not reflect the level of customer service I would expect from a brand that promotes itself as “Parent Care,” nor the level of support I would expect from a major baby retailer such as Baby Bunting.
Parents deserve better support when a product develops an electrical fault within the advertised warranty period. Based on my experience, I would not recommend either the product or the after-sales service provided.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Haydar, thank you very much for taking the time to leave us some feedback.
I can only apologise that you feel unsupported by the process you have been asked to follow after your steriliser developed a fault.
While it is true that we offer two years of warranty, this does only apply to products purchased directly from ourselves.
We will however, always try to help parents and caregivers as much as we can with items purchased elsewhere - which is why we carry out an in-depth troubleshooting process to see if there is anything we can do.
It is unfortunate that the problem has occurred outside of your warranty with Baby Bunting as well as a timeframe that we could potentially support further.
While we are limited in how we can assist, we can see that our Parentcare Specialists has offered you a gesture to try and support you as best as we can, and can only apologise if this didn't meet your expectations.
If there is anything you need in the future, I do hope you will consider reaching out to us again.
Best wishes,
Tommee Tippee
Disappointed
Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold water shot, rendering the entire feed unusable. Tried swapping the tray water and ensuring it was cool water.
Wouldn't recommend.
Attempted to contact the company as per their reply. Initially spoke with AI, re-explaining the issue. Stated would hand me over to a customer service agent. Hung around for 30 mins, no one came on line. Again, disappointing!
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Steve,
We are so sorry to hear that you were unable to get through to us. We can understand how frustrating this may be.
Sadly, as we do not have your details on file we are unable to reach out to you. However, we have requested your details through TrustPilot and you should receive the request soon. If you can provide your contact details we will be sure to get in touch with you as soon as possible.
Alternately if you want to try and get in touch again, please just state 'speak to an agent' straight away and you should be transferred quicker. If you reference 154592 it will help us identify when you get through to us.
We hope to connect with you soon,
Tommee Tippee
Was very helpful and happy that I…
Was very helpful and happy that I received an email with our whole chat as i might need to re contact. Very helpful and happy with the service.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Skye,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query.
We hope you continue to use our services and products in the future.
Best Wishes
Tommee Tippee
I reached out to see what support I…
I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interaction started she was nothing but supportive, understanding, kind and generous. This company and Kelly herself did not need to help me here but went out of their way to do so, proving the true meaning of community and the village needed to raise our young ones.
From the bottom of my heart Kelly,
Thank you.
Regards
Emily
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Emily,
Thank you for your feedback.
We are delighted to hear that Kelly was able to assist you and be very supportive.
We will pass your kind words on to her.
We would like to congratulate you on your up-and-coming arrival fo your little one and hope everything goes well for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
simple request, seamless solution
Had a simple request for a replacement part and had it sorted in 5 mins. Thank you so much
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Mitchell.
Thank you for taking the time to leave your feedback.
We are very happy to hear that our Parent Care Specialists were able to sort out your simple request within a few minutes.
Warm Wishes.
Tommee Tippee.
Pacifier packaging
I ordered this specific pacifier in amazon even it took almost 2 weeks to come. I was so disappointed because the packaging is not up to a level for baby’s hygiene. It’s not fully sealed, it looks like anyone can make use of it or can mishandle the product.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Kim,
Thank you for taking the time to share your feedback with us.
Please accept our apologies for not meeting your expectations on this occasion.
One of our Parent Care Specialists has reached out to you via Email.
Best Wishes
Tommee Tippee
Besvarelse fra Tommee Tippee AU
Hi Bianca.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent Care Specialists were prompt and communicative and you felt the service you received was excellent.
We hope you continue to use our products in the future.
Warm Wishes.
Tommee Tippee.
Spoke with Diego for spare parts
Spoke with Diego, attended to my requests promptly and was extremely kind!
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Karly,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists are able to quickly and empathetically help get those parts out to you and leave you with such a good impression.
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Best brands for new born and amazing…
Best brands for new born and amazing customer service
2. april 2026
Besvarelse fra Tommee Tippee AU
Hi Himanshu,
Thank you for your feedback.
We are delighted you hear that you find our brand the best for newborns and have received amazing customer service from our Parentcare Team.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Dog chewed part
It was difficult to find their number to call. But once I found it, the service and help was absolutely fantastic 10/10 was easy to get the part replaced and back working again (dog chewed a part)
Perfect job 👌
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi Kieran,
Thank you for leaving a positive review of your experience with our Parent-care Specialists.
We are so happy to hear they were able to help you get some replacement parts after the dog thought they were a chew toy!
Best wishes,
Tommee Tippee
Diego was great for deal with
Diego was great to deal with. My problem was sorted within 20mins. Very quick response and quick to resolve. Thanks for your help
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra Tommee Tippee AU
Hi B,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can help get your problem solved so quickly!
We will be sure to pass along your kind words to Diego.
Please do not hesitate to get back in contact should you need any future support.
Warmest Wishes,
Tommee Tippee.
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