Tailster Anmeldelser 1.044

Alan from customer service dealt with my query very promptly!

Alan is an Amazing person, very helpful!

I have been using Tailster for years now and it has been great but I haven’t been paid for a job I completed 4 months ago and after reading other reviews, I can see it is not only me. Do not use this company!

It's the most disorganized business I've ever worked with, not to mention the delay in paying for services rendered and unauthorized charges. Not recommended as a petsitter and neither as a pet owner as they charge you instantly and take months to transfer the payment to the person who did the job.

I have completed the job. People whose dog I walked have paid but I have not received money. That was 1st of October. I have sent so many emails with no response from them, and the phone number is not in use. They are not registered company and have done this to so many people. Do not accept any jobs from them as they take money but don’t pay out.

I have been trying to cancel my booking and obtain a refund for almost a week - have sent 4 emails without response and have tried online chat twice. This time my message was read almost an hour ago and I still have had no response at all. I have heard from friends who are carers and have not been paid for weeks after providing their services. AVOID!! I will be reporting Tailster to Trading Standards.

UPDATE: I have now been refunded.

Alan was very helpful in setting up my account and assisting with any queries

They never paid my pet carer and its been over 2.5 weeks.
Prior to paying I was getting quick replies from their info@ email but after flagging up that I'm unhappy that my pet carer wasn't paid and that I want a reply ASAP. Radio silence for 4 days.
I'd avoid and use a competitor like Rover.

I had requested to cancel my subscription on the app months ago and only realised it had not been cancelled when I saw that the £60 renewal fee had been taken from my account. I then checked my app and it still stated 'pending cancellation'.

I tried to get in touch via email and online chat marking as urgent and initially received no response. A couple of days later I tried again via the online chat and an assistant called Alan was very quick to respond, and dealt with my query very efficiently.

Up until Alan resolving the issue I was going give Tailster a poor rating due to lack of response but cannot fault his customer service provided today.

Alan was very helpful and patient in setting up my profile

My query was picked up very quickly
Alan was very responsive and helpful. Provided useful links too.

easy to do and can't wait to see if I'm a winner.

I've only had a browse so far but it sounds like a great idea so I might sign up.

i completed a cat littler survey with tailster and got entered into a competition to win £100 in amazon vouchers!

Shockingly misleading wording of the promise of a cat care package worth £70 and all my emails querying this, were ignored and not addressed until a fortnight after completing and submitting the cat litter feedback survey I participated in.

Excellent company that really cares about their customers and four legged friends. Highly recommended

Alan was really helpful in adjusting my profile for me. The online chat was really easy and streamline

Alan was very helpful and quick to resolve my request! Excellent service.

Great customer service, fast, to the point, friendly, helpful. They reached out to me and were brilliant.