Tailster Anmeldelser 1.044

Siobhan is doing a fantastic job. She was so helpful. Thankyou so much Siobhan

Siobhan is very friendly and helpful, thank you!

Alan was super quick at responding and got my profile up and running with no delay.

sobhan has been excellent in assisting me set up my account

Siobhan was so very helpful in helping go through the various stages of setting up my account and made it so easy with her professionalism.

My query had a super quick turnaround I was very impressed! Smooth process to finalise my onboarding, thank you!

Tool me a while to get verified and get my account up and running but Siobhan was very helpful and managed to sort it out and get my account working.

Alan was so very helpful, supplied concise and speedy resolution and advice for me, could not be happier :)

I was happy with Tailsetr before they spent all the pet owners money on other things instead of paying carers and were forced to go into administration and sell the company to one of their shareholders.They promised big things but it has been horrible since.
They charge new people to join, they charge if you want insurance.They sometimes charge people without permission or warning for random things.
THEY HAVE ACCEPTED BOOKINGS ON MY BEHALF without permission several times and I have reported this.This is because they charge the owner's card when the booking is confirmed.
They only respond, by AI most of the time, to people registering because that is where the money is.
I have only found Siobhan and other staff to be rude, dismissive or silent.

Alan really helped out and was extremely helpful in sorting out my issue. I hope other customers get Alan to help you all on the chatbot. Thank you Alan for the experience🙏🏿

Siobhan helped me with my application in minutes and I’m grateful and looking forward to starting my first job. Good website and great service, thank you 😊

Siobhan, has been great throughout!
We couldn’t have done it without her and we appreciate her dedication!

Currently I would give 0 stars if I could. I have been a carer with Tailster for about 8 years but recently it has gone massively downhill. I have not been paid for a job I completed over 2 months ago. The client has paid tailster and tailster has taken their huge cut but payment hasn't been made to me. I have sent multiple emails, messaged their facebook page, used their online chat and have had no response.

My guide Alan was very helpful and easy to talk to, very fast replies, definitely worth giving the business a try!

Same as everyone else I am never paid on time. We have to beg to be paid.
The only good reviews are from people who haven't really dealt with Tailster properly yet!
Why all the recent good reviews for their customer service? That's their job! They are supposed to be prompt, polite & helpful!
Where are the good reviews about actually using the service & being paid? Where are the reviews from happy owners & carers? There are none because it never happens. Once they have you registered & have got your money you'll exeperience the real Tailster.
I am reporting to Trading Standards & I hope this company is stopped from trading soon before it takes any more money from pet owners & don't pass it on to the carers.

SIOBHAN HAS BEEM VERY HELPFUL AS THIS IS ALL VERY NEW TO ME AND IT IS GREAT TO GET SUPPORT FROM HER.

THANK YOU

Good response time if you need help.Really easy to use site and very easy to use.

Siobhan,
Replied to my query promptly,and was helpful and courteous.
I was uncertain if my £9.99 had been successful I was advised payment had been succesful. Siobhan offered to help me with my registration.

I was with Tailster a long time, but I will not put up with their behaviour anymore.
There may be jobs if you live in a city, but for smaller areas of the country there are hardly any new jobs. Out of date jobs are still listed as current ones. It's pointless registering for a premium account.
You only get insurance for a booking if you are a premium user, which I don't think is made clear enough.
No one answers your emails and it seems that they use AI to reply to messages on other communication avenues. They may be responsive when they are setting up profiles, but as soon as they have your money you will be ignored. You can not get in touch with them in the evenings or at weekends. Not sure why there are all the 5 star reviews all of a sudden from people who have only had one conversation with them and have no experience of actually using the service.
Obviously the main problem is the lack of payment, that you can read all about in the other reviews.