Swiftairportparking Anmeldelser 

Truly awful. The "summer special" car park at Luton is beyond belief -full of potholes, weeds and poor signage. Amateurish in the extreme -the first thing they did was disconnect my dash-cam so i couldn't see where they actually parked the car (not convinced it was on-site!). Do not on any account use the portable toilet -absolutely disgusting -a real health hazard like something from the 3rd world!!!

This service should not be advertised as a meet and greet. It is a drop off and the wait 20 mins after to leave baggage collect for your car, then wait another 5 mins whilst you wait for your car park ticket. Will never use again

DISGUSTING service, if I could put zero stars I would! NEVER again. 2000 pound alloys destroyed first time, and now my Lexus paint work destroyed!!!!!!!!!!!!! With all these reviews why is there not a police closure and re Managment of this whole operation !!!!!!

Luton Airport : June 2019 Car was returned to us with the driver door seriously dented. Took photos straight away and was given customer complaints details.
Called and emailed the contacts given to us, 4 months later still waiting for any kind of proper response. Got a quote of £2500 to repair the damage they've ignored it and are not not replying. Looks like I'll have to do it on my insurance because they are just ducking the issue. Extremely dodgy - DO NOT USE

Booked as did have reasonable reviews on here months before booking, but when used service, no issue re drop off, but on collection of car, rang as instructed and told car would be there in 20 minutes, but took over 40 + minutes to arrive. 3 customers arrived 10 minutes after me, and their cars arrived before mine. No real apology, will not be using again!

The booking for my trip stated JETCAR PARKS not the name on the scruffy porta cabin they use as an office. Everything else states Swift airport parking. I had difficulty finding the place as there is no signage on the green iron gates outside this car park. The picture on the website is not correct, this is alongside Easy Jet staff car park.On arrival I was told 'stay in your car!'. I was really worried as to what I had booked my car into for the next 4 days. The booking site states"Look for the ParkMark award. By choosing a Park Mark Safer Parking facility you will enjoy the following benefits (1) the car park has been inspected by a specially trained Police Officer (2) uses modern security systems such as alarms and/or CCTV (3) regularly visited and re-assessed for inspections to maintain the Park Mark award. ". I wonder have they ever visited this piece of rough ground. Other users state it is all covered in weeds and full of pot holes....and it is. The group of us waiting for the bus to the airport all helped load the coach as the driver did not readily offer to move the suitcases. One customer was disabled and she struggled to get in and out of the coach with no assistance from the staff.

The worst carpark ever. Looks like Middle East war zone after bomb attack. Pot holes all over, weed is growing high, the shuttle buses (buses? Some of them are smaller than my car) are shambles (not even sure if they are road legal), they damaging the cars all the way around and not taking responsibility, no communication, only ignorance, gross negligence and arrogant attitudes.
Only dirty mobile toilet on site which hasnt been emptied for weeks(IM not even talking about being cleaned or providing toilet rolls or hand towels), carkeys are stored in a bucket with 100s of other keys so spare some time with them and you can chose which one you want to take! Eventually the mobile toilets are in better condition then their office building! Dirty, hasnt been cleaned for years, smells of dirt, sweat. Disgusting!
So if you looking for extra headache and planning to go to a legal war with them then this is your kind of Parking Company!
As part of IHG management I will make sure this car park experience will reach every single guests and employees of InterContinental, Regent Hotels, Six Senses Hotels, Kimpton Hotels, Resorts, Hualuxe, Crowne Plaza, Voco Hotels, Hotel Indigo, Holiday Inn, Holiday Inn Express, Holiday Inn club vacations, avid, Candlewood Suites, EVEN Hotels, and Staybridge Suites and it will certainly turn them away!
Stay away, far-far away!!!

I book a meet and greet service with "Gatwick ABC Meet and Greet" for my daughter

Drop of time 15:30 on the6th June
Collect time 04:45 on the 14th June

They arrived a little bit early but contacted the "Gatwick ABC Meet and Greet" around 14:45 as they were 20 minutes away and had to wait till nearly 15:30 before she was able to have car collected, we thought the hole idea of meet & greet was that they were there waiting for you when you arrived and have to wait for 25 minutes before you are met.

On Saturday 8th June at 10:31 she received a text message from her insurance company "Autosaint" concerning a speeding warning

She contacted Autosaint and was provided with the details of the speeding warning that happen on the 6th June at 15:43 on the A23 near Gatwick where my daughters black box in her car showed she was doing 65 mph in a 50 mph limit.

This could only have been a member of staff from "Gatwick ABC Meet and Greet"

This speeding warning could have a impact on her car insurance and they have informed her that they have the right the cancel her policy as the person driving her car was driving at 30% over the speed limit.

She is also concern that she will get another speeding warning for when they returned her car.

On her return date they arrived back at Gatwick around 03:15 and called " "Gatwick ABC Meet and Greet" to request to have the car deliver, they said they would be 20 minutes. They did not arrived until 04:34 and she was informed that they had brought the wrong car. At no point did they call my daughter to inform her that there was any issues or that they would be later than the previous suggested collection time of 20 minutes from 03:15.

This is an extremely poor services for a company that provides meet and greet at Airports, and the fact that there staff do not abide to the speed limits on the road. How many other customer do they show a lack of respect to their vehicles and drive at over the speed limit, which make then a danger to other drivers on the road

NOTHING ABOUT THIS EXPERIENCE WAS GOOD.

We arrived early in the morning to a less than friendly staff member, who took our details, took photographs of the car, and took our keys. The driver of the mini bus that dropped us off at the airport swore at other drivers and began to smoke during the journey.

We then arrived back at the car park, the staff would not give us our keys back unless we signed something to say we had received our car back in good condition. We walked up to our car, that was NOT parked where we left it, to find a huge crack in the windscreen. After bringing this to the attention of the staff, the man shrugged, sighed and gave us a card with an email on and a phone number, being told all their insurance details were at head office and they could do nothing about it. I then had to drive 2 and a half hours with a broken windscreen.

When I arrived home, I emailed, phoned, sent pictures to all the contact information I had been given, 3 weeks later, no reply and 8 emails later I have given up and had to pay for the replacement all myself.

Absolutely disgusted. Watchdog contacted. And I am now much poorer than when I arrived at the airport. Terrible end to a fantastic holiday!

I only gave them one star as I couldn't give them less. AVOID

I parked my car here during the winter. When I picked up my car the heating was on full, the mirrors were reset and my dashcam was unplugged. I was reassured that nobody used my car while I was away and was promised 25% refund and 30% discount for the next booking. (That was 16th of November). Never got the refund and I sent them 7 emails since. No answer...

AVOID AVOID AVOID!!!!
So disgraceful!!! When we came to pick up the car there were so many scratches to the car like it was parked in the bushes. The door car has big scratch from hitting when you open the door. On the day of arrival we made them take the picture themself to compare and been told to call customer services. Tried the whole week for that, all been though to voice mail. The staffs are so impolite, they hang up before you can finish explaining . When you try to ask them to resolve the problem, all they say is they will send you email, and that the scratches has already been there. But I can assure it was not there, because I took the picture myself as well before leaving the car with them. So I can clearly see it was not there!!!
NO HELP AT ALL TO SOLVE THE MATTER! AVOID THIS PARKING!!! IT WAS MY FIRST TIME. NEVER AGAIN!!!

Should be zero stars. when we returned to pick the car up it was scratched to pieces on one side as if it had been parked in a bush. The on-sight staff said we would need to speak to customer services and report the issue. That took two days to get through to them and we were told to email the pics and info to them. Three weeks later we still haven't had a response. Total shambles and no communication or help from the customer services. AVOID LIKE THE PLAGUE!! unless you want your car written off by them.

Disgrace...kept waiting an hour on return along with 8 other families... one chaps car bought back with flat... mine damages they said contact customer service and took a photo they are now ignoring all my correspondence ... avoid avoid avoid

On entering the area for meet and greet we unknowingly went through the barrier which charges £1 per minute. There was no clear signs saying we should stay to the left. The Swift parking attendant laughed and said everyone gets caught out like that but don’t worry it will be fine he said. This isn’t Swifts fault, rather an issue with Luton Airport. Anyway, the process of dropping off the car, apart from the worry bead about the initial ticket which required our bank card details at the barrier, we thought went well.
On our return from our holiday we hoped the process would be quick and smooth as it has been with other companies. We called after we got our luggage and were told it would be 15mins max before our car arrived at the designated spot. By the time we got to the agreed place we waited, waited, waited and waited. We asked the attendant at the desk where our car was and he said any minute now and it will be with you. We continued waiting. It was now 30mins after we’d arrived to get the car. We asked again and were told the guy with our car had gone on a Tea Break!!! So why did he say he’d be 15mins? By the time the car arrived it was nearly a 50minute wait! We could have caught the bus and gone to the offsite car par in quicker time at a lesser cost. The attendant in a surly way, thrust our car keys at us and said Bye in a cross voice when my husband said he was disappointed with the service. We won’t be using them again! If they’d been honest and said the driver needed a break when we first called them, we’d have gone and had a bite to eat in the airport. Poor Customer Service and very disappointing!

Worst experience ever! We had a baby with us and was raining outside, so we asked the staff if we could wait in the car rather than walking to the waiting area and then walking again to the shuttle van. Staff said yes, but then forgot about us. One bus went without us, when the second one arrived, we got off the car, but it was already packed with customers. So by the time the third shuttle bus arrived, it was very late. Staff told us it was our fault for waiting in the car and not in the waiting area and were also very rude to us. We nearly missed our flight, after waiting 45 minutes at the car park to be taken to the airport. The only reason we caught the flight was because we ran like crazy from the drop off area to the departure area. Will never use again, as the whole system is just not working. AVOID!!!

not good service.no one checks the car.they just take the key and drive away. on the way home I've noticed parking sensor button was removed. I phoned complain department but they asked if I can prove that button was there. I can't prove button was there but they can't prove button wasn't there either. but I can prove one star here for bad service

CRASHED MY CAR and won't give insurance details

Left my car at Luton airport for a week and on coming back to collect my car I am meeting with a smashed in front end, bent wing, hole in the bumper, scuffs all down the side of my car.

Had them report it straight away and take pictures. Took names.
Was forced to drive home a potentially unsafe vehicle as was just told to e-mail customer services.

this was now over eight weeks ago and my car is still with my own insurance company whilst they are trying to resolve the matter with swift airport parking as they will not give insurance details etc.

They tried to send me chips away to repair £3k worth of damage in the open air. Had to involve my own insurers.

AVOID AT ALL COSTS!!!

Used the company at Luton at half term.

Staff we encountered were actually friendly and helpful, however:

We were told on calling after baggage collection that we would be called back in 10-15 mins. Actually it was an hour and twenty before we say the car.

Either the business model cannot handle bunched flights or the company is not set up to do so.

Best get the little bus to the long stay!

Car delivery was smooth, but collection process on 23 Feb evening anything but! Had to call multiple times after collecting my luggage, got through to dispatcher after 15 mins only to be told there was a delay and driver would call me back in 30 mins. Sure enough, no one called and eventually my car showed up after 1hr 15 mins total!
Car park was full of other passengers still waiting for their cars, so many shared our horrible experience.

Definitely not Swift... Terrible "service" (not sure I can even call what they provide a service). When trying to collect car it took 15mins to be through on the phone. When I finally got through I was told it would be a while. Two hours later (waiting in a car park in 2C - children and babies also waiting!!!!) the car finally arrived. The staff on the phone were rude and unhelpful and the ones in the car park non existent. DO NOT RECOMMEND!