StreamBank Anmeldelser 148

Having had two "run-ins" with banks offering similar fixed bonds with comparable rates, dealing with Streambank renewed my faith in customer service.
A login issue, my error, quickly resolved by customer service by phone and another online query was answered within minutes...so no apologies for 5*s.

My 1 year fixed saver has just matured and I have the following comments to make regarding my experience.
Opening the account and paying in was straight forward. The interest rate was good but benefits were wiped out by the delay in payout on maturity.
As reviewed elsewhere, there is a complete lack of information in the online account regarding monthly interest payments. No statements, no nothing, even at maturity. If you want to know how much interest has been paid, you will have to comb through your linked account into which the interest is paid. These payments arrive out of the blue a few days before the end of each monthly, but the bank statement gives little clue that the payment is associated with your StreamBank account.
What really annoyed me was that my savings matured on a Friday, but nothing appeared into my linked account until the following Monday, costing me c£25 in lost re-investment interest. This essentially erased any benefit from the slightly higher original interest. I have asked for an explanation, but non is forthcoming.
On balance I will not be using StreamBank again, there are many others that are able to operate faster transfers on maturity.

No interest payment records can be found on an accpunt holder's account records. This is a serious non-compliance matter. The lack of transparency is inexplicable.
Also, interest payments made to the nominated extrrnal account give no inidaction whete they have come from -no mention that from Stream Bank - this is a serious HMRC offence

Recently opened a savings account with StreamBank and had a couple of queries and the support team are very helpful and promptly respond which is great. Account was very easy to open and literature on website is very clear and easy to follow…A+++

Disappointing on trying to open a deposit account where it asked for my sort code it wanted it THREE times and then wouldn’t accept it❗️ the only way I could find of getting assistance is to email them which doesn't get an instant response. This also puts me off opening account because if I need help I’ve got to wait to get a reply to an email.

Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was answered almost immediately and the advisor was friendly and efficient.
StreamBank was chosen due to good interest rates and easy access - this is how online savings accounts should work!

I’m very disappointed so far with this company!
I’m trying to open a one year fixed rate savings account since Monday !
I’ve emailed which reckons I will get a reply in 24 hours and we are now going into 48 hours !!!!!!

How hard is it to just reply to me .
Hope streambank see this message and can help me out.
Starting to question if it’s the right savings Account for me , if there customer service is anything to go by!!!!!
Helen

Just started with StreamBank. Very easy to sign up for and first-rate, timely and personal support provided when setting up Lasting Power of Attorney access. Many thanks to Sethu!

Very helpful staff. Patient and happy to explain everything to me.

I found out about stream bank via money saving expert and thought it would be a good place to store some
of my savings.

Unfortunately it took over a week to even be registered and issues with logging in from the immediate.

It took over 40 minutes to get to through to customer services over the phone as I couldn’t reset my password without my account number which at no point was given to me.

I had my credentials reset and followed the process again, same result I cannot log in.

I’m not waiting another 40 minutes to reset my information.

Worrying online portal technical issues does not encourage me to store my hard earned money here, if they can’t even set up an effective log in system how can they protect your money? In the case of an emergency you’ll be in the queue for at least 30 minutes.

They also called me back and were quite abrasive once I informed them I wanted my account cancelled.

Terrible.

Cannot recommend.

Have very recently opened a StreamBank 1 year fix. As I’d never heard of them, I was slightly concerned. So I tried all 3 c/s numbers on their website and none of them
even connected.
Obviously I’m worried putting my cash into a bank I cannot talk to!

Spoke to adviser regarding Stream Bank banking account details to transfer funds - the adviser was very quick to respond to my query so that I was able to make the transfer with confidence immediately.

The team at Streambank got us appropriate funding for a client and worked through to drawdown all within a matter of weeks. We look forward to working on more deals with them!

Generally acceptable, but lacking facilities for funding via debit card caused nearly two weeks delay in account opening.

Application guidelines easy to follow and quick in responses !

Easy process to
Open the savings account. Good interest rate on 1 year fixed bond.

My experience of Streambank as been a positive one. I like the monthly option for interest that they offer, and also their competitive interest rate, and setting everything up online went as it should.
Many thanks.

Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But friendly staff on the end of the phone to help out

Very easy to register and make payments into the account

Easy access to the account. Good return on investment. Secure log in