Kent Reliance Anmeldelser 3.423

Cannot log in to my account as it does not recognise the CORRECT log in details that I used to log in earlier in the day. This keeps happening. I will now have to ring them AGAIN and put through to their customer service department India, who say they will fix it but don't. The new online banking system isn't fit for purpose.

Offered inferior interest rate on ISA renewal. 4.30%, when 4.45% is also available.

Poor communication.

No customer loyalty.

Delay in responding to complaints.

Failure to respond to secure on line messages.

Overall, very disappointed with my attempts to renew my maturing ISA.

No choice but to raise a complaint, still awaiting to hear.

My mother passed away and unlike several banks and investment groups that her money was with, KRBS were apparently deliberately slow in releasing her money. They introduced procedures during the process that slowed the process. Even after two weeks of receiving the Grant of Probate and authority to credit the Executors account the money is still withheld. I shall update on this saga as information comes to hand but from current experience would suggest that investors should be very wary of investing with KRBS.

Full details of the client's complaint reference number has been forwarded to KRBS. Their senior executive Ms Kayleigh Payne has been assigned to deal with the case. The final outcome will be published.

Great help from all the team when im not sure of what I’m doing on computer.
All my messages sent to them asking about this and that answered efficiently and quickly.

Usually good or excellent rates. Customers service 5 star

I had chosen to use Kent Reliance to receive funds from a maturing ISA held at Virgin Money. I had to call them on 5 occassions and place similar calls to Virgin Money as I kept getting "application being rejected " as the Kent Reliance updates. Virgin advised no applications had been received, so this morning after spending about 2hrs on the phone, closed the unfunded A/c and instructed Aldermore to do what Kent Reliance seemed incapable of doing. Hugely frustrating and time consuming. Never again will I consider using them.

Great customer service and accessibility

Disappointed with this company, after being a customer with ISA for several years, they moved my money into a savings account. Communication is poor, the website is clunky and unclear. I opened a savings accounts thinking I was opening an ISA and no one contacted me to warned me even after I messaged them to say I had open a new ISA! Some agents are good on the phone but some couldn't care less! Definitely won't be using them again

Easy to open online Investment Account a new Customer. Good response from Customer Service when needed.

Good communication after making a small complaint. Happy to give 5****

There are good interest rates but I am fed up of having to log in to different accounts rather than have all my accounts under one simple log in procedure.

Excellent customer service. Competitive rates. I've been with KR for many a year. Highly recommend

Very competitive interest rate for a 12 month investment.

Efficient professional knowledgeable polite staff

Good rates but could do with an App and for your savings accounts and ISA accounts to be linked for transfers etc. Have to have 2 seperate log in details, seems unnecessary

Good security, quick transactions and instant updates.

Kent reliance offer good products at competitive rates. The web page is easy to navigate and the application process was straightforward

Account was easy to set up and when I sent money to KR it arrived almost instantly and was acknowledged by text which is very helpful.

Have an Easy Access Cash ISA D50 which pays 3.51% interest. Discovered, by chance, they now pay on their latest Easy Access Cash ISA D72, 4.05%. They didn't inform me of this and that I was losing interest! There is no automatic increase, as for instance the Coventry provide. Coventry B.S. do it automatically. I phoned them and asked for it to be moved to the D72 but they told me it couldn't be done over the phone. I had to go on-line and then phone them back! They make the change as hard as possible! I find this appalling and "sharp" practice!

1 hour on the phone and couldn't speak to a person. No matter what time/day you ring, the recorded message says they are very busy. More than likely there is only one person or nobody at all answering the calls. You email them and you will get an unhelpful response 3 days later. Their website constantly crashes. I just hope my savings are safe with them.