Kent Reliance Anmeldelser 

I am disappointed with KR's new online services. I am asked to log on and download a statement separately for each of my accounts. Why can't I have just one email that covers all of my accounts?

I have had excellent service from Kent Reliance.
I have been with them for many years
The staff are very pleasant and helpful staying on line to guide me through queries with my accounts.
Telephones are answers within an acceptable timescale.
I’m not going anywhere else in the near future. Thank you

I was tempted by the prize draw.

The account was easy to set up and fast to fund.

Good service and competitive interest rates

Simply due to problems experienced moving to new system.

This was a recommended company for a child savings account ( Martin Lewis website) . I followed the instructions on the form filled in the application form, included nay requested documents and sent it off and waited - 3 weeks later I had the whole thing returned to me with the application cancelled. The letter said new account could only add or withdraw money from another Kent reliance account - this was not made clear on the paperwork. Customer service is appalling - avoid - I will open an account with a professional banking institution rather than this disaster of a company.

Website easy to use. Staff pleasant, friendly and helpful.

Awful. Created a business account, it was approved. 24 hours later, account details supplied and told to transfer the initial deposit.

Transferred a substantial 6 figure sum. Tried to login later and couldn't. Phoned the helpline and was told the account had been closed after "further checks with companies house". Checks which could have and should have been done before the application was accepted and opened and certainly before accepting a large deposit.

(Update: Nothing received from yourselves in relation to requiring more details)

Since Kent Reliance upgraded their website, I've found it so much easier to log in and navigate. Previously, it could be a bit of a pain, especially with all the different passwords, memorable words, security codes and so on.

I completely understand the need for strong security, but the system is so much simpler and more straightforward. Also the transfer of monies between between accounts is much quicker, no more waiting hours, or sometime days to wait for transfers to complete and be available.

One further improvement that would be great, is a dedicated Kent Reliance app. Being able to access and manage my account from my phone/tablet would make the whole experience even better.

Overall, this is a positive improvement from Kent Reliance.

The move to a new system was efficient and instructions easy to use.

Fairy easy to deal with and generally offer reasonable rates of interest.
Hopefully the new system will make things easier.

Would give minus stars if was an option. I cannot understand why this is a recommended company on investment platforms as the customer service is appalling. I tried to open a child savings account and checked by phone that the documents I was sending were correct. This was verbally confirmed. I sent all documents off only to receive a call from an overseas call centre from someone who didn't understand what they were discussing but saying the certified documents weren't ok. I asked to speak to a supervisor to check. It took 7 DAYs for a supervisor to call back. He then didn't understand the documents I was describing. He had to refer to his own supervisor which would take a further 3 working days! I asked to speak to an English colleague and was advised that they weren't customer facing and wouldn't take calls. Needless to say, with this poor level of non service, I'm taking my investment elsewhere. Despite their AI responses to negative feedback on this platform, they really aren't interested in supporting customers and need to have someone in their team who understands UK documentation. Seriously rubbish

As usual, the telephone staff were very patient, friendly and helpful although on this occasion, the person who answered the call could not deal with the enquiry themselves and transferred me to another team member. However, despite it taking slightly longer than usual the outcome was satisfactory.

DREADFULL!!
The new 'platform' is not fit for purpose! Unable to see all accounts on one screen and UNABLE to print on one page. No indication as to how to open new drop down boxes to carry out functions. Although new security ie: code numbers to phones or emails. Why am I unable to transfer the total amount in a savings account to a new Kent account. Have to leave £1 + interest to be sent to bank account. How is this going to impact ISAS (haven't asked that yet)!

I do not like the new way of operating the accounts online, it seems to take ages to register the withdrawal of funds on screen, if you do this on a phone it must be a nightmare. The rates of interest have dropped quite considerably compared to other providers and I dislike having to open a new account to get a better rate even though a similar account had been opened days previously, it should be transferred automatically as a matter of course, I have been a loyal customer for years but I think KR need to look at people like myself and offer more products for loyalty!

Clear and easy to use web site. Competitive interest rates. Good communication.

Call centre in India. Difficulty understanding accent and articulation of Customer Service people

I have hearing impairment and the accents of the customer service people leave me frustrated and having to request they SLOW DOWN and speak CLEARLY

very difficult. To converse

Recent change to new online system was well advertised in advance, video was easy to understand, and dispelled any concerns for us as to our ability to operate the new system. It has been much easier to manage than expected, and is a pleasure to use.

Good company but it is a shame that interest rates become lower and lower with time.