Kent Reliance are very good at responding to any questions or queries raised. However, on this occasion I cannot find the certificate that I was supposed to be able to download on the website. Having... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Opening the account was an easy process.I then received an e mail saying I had stopped the transfer going ahead.This was not true and a phone call to yourselves confirmed that the account number for t... Se mere
New website in general is an improvement but I don't like not being able to set up a withdrawal from my Easy Access account a few days in advance. This would be very helpful even if it was limited t... Se mere
Virksomheden har svaret
Best call centre in the business! OK- what really matters about a bank is their savings rate, and Kent Reliance score well here... the online access is staightforward and user-friendly too ... but on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Kontaktoplysninger
Chatham, Storbritannien
- www.kentreliance.co.uk
3,7
Middel
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Interest rates get reduced on old…
Interest rates get reduced on old accounts
So have to close and open new.
New web site difficult to access and no advantage.
28. september 2026
Besvarelse fra Kent Reliance
Thank you for sharing your feedback Malcolm. We understand your frustration with interest rates changing on existing accounts and appreciate that having to close an account and open a new one can be inconvenient.
Our products available on our website are limited-edition products and may be withdrawn from sale at any time, depending on market conditions. We regularly review our products and rates to ensure we can offer competitive interest rates.
To make sure you have access to our latest available rates, we would encourage you to check our website regularly for current products and offers.
We’re also sorry to hear that you have found our new website difficult to access. We appreciate your feedback and will share your comments with the relevant team as we continue to improve the online experience for our customers.
Ridiculous system after moving to on line accounts
Some accounts moved to online services and others remained on other site. Why couldn't everything move to on line? Is so confusing when dealing with accounts (and I have quite a few with KR) as have to log in to different sites with different passwords etc. Really disappointed about this
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Hello Angela. We’re sorry to hear how confusing and frustrating you’ve found the transition to our new online services, particularly when managing multiple accounts. Please accept our sincere apologies for the inconvenience caused.
As part of our transformation, we are moving accounts to the new system in batches, which means some accounts have moved while others remain on our existing platforms for now. Ultimately, all accounts will be moved to our new system, and we’ll be in touch with you when your remaining accounts are ready to be transferred.
Thank you for your patience and for sharing your feedback with us.
Registered for the new super-dooper…
Registered for the new super-dooper Kent Reliance account, presumed everything would be moved from the old one. Nope. I've now got two accounts (both ISAs) recently opened, in the new Kent Reliance, and everything else stuck in the old Kent Reliance. What a mess. Two lots of passwords, two different means of access. Unbelievable. I feel really sorry for the poor member of staff who is going to try to justify this, if they reply to my comment. No doubt the genius who thought this all up will get a huge pay rise and a totally undeserved promotion.....
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Hi Patrick. We’re very sorry for the confusion and frustration this has caused, and we completely understand why having accounts across two different systems, with different ways of accessing them, feels far from ideal.
We’re currently moving accounts to our new system in batches to help make the transition as smooth as possible and minimise disruption for our customers. Your remaining Kent Reliance accounts will also be moved across in due course, and we’ll make sure you receive communication from us when this happens, including any information you need about accessing your accounts.
We appreciate your patience while we complete this transition, and we’re sorry again for the inconvenience caused in the meantime.
I checked out the new on-line service…Neww on-line service
I checked out the new on-line service and found it very helpful.
2. september 2026
Besvarelse fra Kent Reliance
Thanks for sharing your feedback Mary, that's great to hear.
Very poor customer service
Very poor customer service, also difficult to understand the staff ! Opened a 2yr ISA account at 4.86% giving maturity transfer instructions, confirmation email was immediate....However then my husband opened the same account immediately after me his rate was 4.98%. I called customer service to honour the improved rate for me. They did not know how to do this could only suggest they cancel the transfer and I open a new account, I am still waiting for them to confirm that the transfer instructions have been carried out some 3 hours later, feel unsure they have actioned my wishes! Meanwhile I have logged a formal complaint. The lines are extremely busy not sure the new online service migration has been a success.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience, Ken. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Used to be good, is a disaster now.
Since they upgraded to the new platform it’s a disaster. They’re refusing to transfer out money, using excuses that are invalid or outright lies. Their server went down, and they’re always doing ‘maintenance’. They need to sort this out fast.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Long Term Customer - Poor Customer Portal
I have been a customer of Kent Reliance for a number of years. The online system was changed over 2 years ago. Improvements are still being made. Finding interest statements are not where you would expect them to be in “documents’. Maturity instructions were like-wise. We were bombarded with e-mails and texts regarding adding to our new account. The employees at Kent Reliance are always very helpful, but the fact is it takes time and money to phone for information which should not be necessary. Kent Reliance really need to look at their customer portal from the customer’s point of view to remain competitive in today’s evolving market.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback Susan and for being a long-standing customer of Kent Reliance.
We’re sorry to hear that you have found our customer portal difficult to navigate, particularly when trying to locate your interest statements and maturity instructions. We also appreciate your comments regarding the communications you received about adding to your new account.
We understand how important it is for our customers to have a straightforward and easy-to-use online experience, and your feedback about viewing the portal from a customer’s perspective is valuable to us. We’ll ensure your comments are shared with the relevant teams as we continue to improve our digital services.
Thank you again for your continued loyalty and for helping us identify areas where we can improve.
Hopeless customer service
Hopeless customer service. Agents clearly read from a s ript, ask them anything not on the list and they have to away and check. Currently subject to a breach od confidentiality complaint.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience, Ian. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Best call centre in the business
Best call centre in the business! OK- what really matters about a bank is their savings rate, and Kent Reliance score well here... the online access is staightforward and user-friendly too ... but on the rare occasions you want to speak to a human, they excel. Excellent, friendly, efficient staff in Hyderabad and Bangalore do the necessary and always get it right. Now I'm not sure which part of the County of Kent (historically known as the "Garden of England") Hyderabad and Bangalore are located in; probably well east of Thanet? But with service like this, who cares!
2. september 2026
Besvarelse fra Kent Reliance
Lovely to hear about your experience with us, Alex - thanks for sharing :)
very easy to use online accounts
very easy to use online accounts, although i do prefer the old site, the look of it.
2. september 2026
Besvarelse fra Kent Reliance
Thanks for sharing your feedback Paul, that’s great to hear! We’re pleased you find our online accounts easy to use. We also appreciate your comments about the look and feel of the old website, and we’ll be sure to pass this feedback on to the relevant team.
Good Riddance
I couldn’t log in to my account today despite numerous attempts. The KR website is awful with incomplete details - this is not worth the time or hassle. I’ve switched to a more efficient provider with better interest rates.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
We’re very sorry to hear about your experience Graeme. We understand how frustrating it must have been to make numerous attempts to log in, only to be unable to access your account, and we also apologise that the information available on our website did not meet your expectations.
We appreciate you taking the time to share this feedback. We’re disappointed to hear that you’ve chosen to move to another provider, but we completely understand your decision and respect your feedback. We’ll be sharing your comments with the relevant teams as we continue working to improve both our website and customer experience.
Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Impossible to log on
Impossible to log on. My account has been transferred to the new system. Despite at least three attempts it has failed, with a message saying its their fault not mine.
No idea what's going on.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience, Helen. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
I moved house and Kent Reliance made it…
I moved house and Kent Reliance made it extremely difficult to simply change address (it was a child account and they wanted utility bill in child name, which was not possible ). No common sense. Was promised call backs which never happened. Would not recommend
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience, Smith. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
The new website is easy to log into and…
The new website is easy to log into and navigate. I can see and manage my Kent Reliance accounts in one place.
2. september 2026
Besvarelse fra Kent Reliance
Great to hear. Thanks for sharing your experience of Kent Reliance and for saving with us :)
Verification codes
Why do I keep getting verification codes when I have not tried to access my online account, not very professional
2. september 2026
Besvarelse fra Kent Reliance
Thank you for your feedback Elaine, and we’re sorry for any concern or inconvenience caused by receiving these verification codes unexpectedly.
We can confirm that an authentication code is not normally triggered automatically and is generally generated when a login attempt is made on the account.
To ensure the security of your account, we kindly request that you contact us on 0345 122 1120 so we can check whether there have been any recent login attempts and assist you further.
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