Stanstedairportparkingservices Anmeldelser 

AVOID – CAR RETURNED DAMAGED AND THEY HAVE IGNORED EVERY ATTEMPT TO RESOLVE IT

I would strongly advise anyone considering using SC Parking Ltd / Saver Meet & Greet at Stansted Airport to think very carefully before handing over their car.

We booked Meet & Greet parking for our holiday from 18–25 July. Both of our electrically operated wing mirrors were working perfectly when we handed the car over.

When our car was returned to us late Saturday night/early Sunday morning, I personally witnessed the driver trying to physically force one of the electric wing mirrors open with his hands. I immediately told him to stop because the mirrors are electrically operated and should not be forced.

After getting the car back, we discovered that BOTH electric wing mirrors were broken. Neither now unfolds automatically and they can no longer be electronically adjusted.

There is no physical impact damage to the outside of the mirror housings. The problem is with the mechanisms themselves. Considering I personally witnessed their driver trying to force one of the mirrors open when returning the car, I find this extremely concerning.

What has made an already terrible experience even worse is the way the complaint has been handled.

I have contacted them repeatedly about the damage and have been met with silence. Emails have gone unanswered despite giving them multiple opportunities to deal with this properly.

The booking agent, Parking 4 You, has since confirmed to me in writing that SC Parking Ltd was the operator responsible for providing the service. Parking 4 You apologised on behalf of the operator and refunded the full cost of our parking.

However, that refund does not repair the damage to my car.

I have now had to issue SC Parking Ltd with a final seven-day deadline to respond and resolve the cost of repairing my vehicle. If they continue to ignore me, my solicitor is ready to go, and I will be pursuing this no matter how long it takes or the costs involved. My next step is delivering court proceedings to them by hand while recording video to prove they’ve received it.

For a company offering a Meet & Greet service where customers are expected to trust them with vehicles worth thousands of pounds, I think the way this has been handled is absolutely disgraceful.

Mistakes and accidents can happen. What separates a reputable company from a terrible one is how they deal with the problem afterwards. In my experience, this company has chosen not to deal with it at all.

I have given them numerous opportunities simply to communicate with me and resolve the damage. Instead, I have had to chase them repeatedly and am now having to consider legal action just to get them to take responsibility for my complaint.

My advice: avoid.

I certainly would never trust this company with my vehicle again.

This service is not even worth 1 Star!!

When I first arrive at Stansted Airport I was told to go to Orange car park. I couldn't see anyone there to greet us and the barrier wouldn't open (understandably). I phoned the mobile and the office several times and no one answered. Finally when I got through I was told to go to the Green car park. Reversing out on to the busy road is not easy as cars are constantly coming in. When I got to the Green car park, no one was there and a complete shamble on where to meet their rep. There is no fixed point for meeting their rep.

Another multiple attempts to call them failed then finally someone answered saying their driver is on the way and will be there in 5 mins. 15-20 mins later someone turned up and was in another location of the car park. I had to go back out to find them. Exchange was very brief as you can see he was in a hurry. After the car was picked up, I got three or four other calls from different people saying someone was coming to pick up my car - when it was already picked up!! Over 40 mins wasted here.

When I returned back to Stansted from my trip (I knew this was going to be right shamble again)...and it was. Multiple calls again and was told multiple times driver will be there 30 mins then 15 mins then 10mins. Finally he turned up 1.5 hour later after complaining. The car was totally filthy like it has been left in a desert or dust yard. Inside was also filthy with boot marks etc. My windscreen wash was totally emptied (I topped up a short while before my trip) as the driver probably had to use it to wash the windscreen. No apologies nothing a complete amateur service without any regard to the customer what so ever. There was another family that were also waiting to receive their car and faced the same issue. Will never use this service again and advice others to stay away !!

Awful service, DO NOT USE!

Called when we landed no answer for over 30 minutes, then when we did get through they advised 30/40 minutes, then advised we would need to walk to a different carpark, much further away - so not meet and greet!

We then had over an hour wait for our car to be delivered, with no contact from them to keep us informed, we called and called phones not being answered when we did get through and moaned about the time they put the phone down! so we were left just waiting and waiting with no time line provided!

AVOID- I booked this parking through the official Stansted parking website so you would expect a good service to be given. This was not the case. When we dropped the car off we were told by the man that we were to call when we landed when collecting our car and it would be the same meeting point. When we arrived back I tried calling the phone number provided to advise we had landed however this took 3 attempts before we got an answer. We were told to head to a different car park for collection. We headed to the car park specified. After waiting 10-15 minutes we called back for an update on how long the car would be to be told it was up to a 40 minute wait. 40 minutes passed and still no sign of the car. We called back to which they advise they would check on the status for us and proceeded to put us on hold. We were on hold for 15 minutes so decided to put the phone down and call back. A man answered the phone again and stated he would check the status again and put us on hold for another 10 minutes. We were nearing an hour of waiting for our car. We called back again after being on hold and was meant by the worst customer service. They put the phone down on us and when we tried calling back they would not answer. We were waiting for nearly 2 hours for our car. We only got an answer when we messaged the number and advise that police would be involved if they did not let us know what was happening. Do not book with this company. Rude and unprofessional service and I will not being using them again.

We received a fine from NSL the car park management 2 weeks later, due to their driver not leaving the car park for over 1hour & 20mins. later.
They will not respond.
ATTROCIOUS

Booking Ref: CYPD-020808

We were asked to call 30 min before airport arrival. Nobody there so called number again. Told that driver was coming from Cambridge and was late on shift. In the end we were forced to leave the car and key in the carpark or risk missing or flight. On way back again choas. Car had been parked in green carpark simply based on the scheduled arrival time but this meant cost to get out of the carpark had doubled. When car was picked out it looked like it had been parked on a building site. I would post pictures if I could,
Dont be misled by the headline price as you are responsible for paying the short term parking fee which in this case was £13 on arrival and £21 on exits.
Absolutly appauling service ...... Dont use them

Do not use . Given wrong instructions on drop off . On arrival went to correct area to collect and after several calls found that the driver had dropped the car off 20 minute walk away . The driver had abandoned the car and left the key on the wheel . Car stank and was covered in dirt . Tried to complain and the guy on the phone was rude and abusive to my wife . It also cost extra parking money as the driver had dropped of car before we even called at baggage reclaim .
DO NOT USE

Awful service never use again have to wait for your car to be brought back. Never helped with my case have a disabled husband. Driver said to me is that your case I said yes all he did was leave my keys and exit ticket on it . Awful no thank you no good bye just walked off ! Would never use again !

I had a really disappointing experience with SPS Meet & Greet at Stansted airport and wouldn’t use them again.

To start with, the booking confirmation instructed us to go to the Orange Zone at the airport. When we arrived and tried to enter, we were told we were in the wrong place and we therefore had to reverse from the barrier and awkwardly manoeuvre through a queue of vehicles. After struggling to get hold of SPS, we were redirected to the Green Zone multi-storey, where we then had to wait for a driver to collect the car. On top of that, we were charged an unexpected £13 parking fee simply for waiting there, which was never made clear when booking.

I also have a vehicle tracking app, so I could see exactly where my car was taken. The driver told me it would only be stored a few minutes away and around 3 miles from the airport. In reality, it was driven over 10 miles away, taking around 30 minutes.

The most concerning part, however, was what happened while my car was in their possession. A couple of days later, my tracking app showed the car was taken out on an additional 11-minute journey. The journey started and ended at exactly the same location where the vehicle was being stored, so there was no legitimate transport or operational reason for it. The trip also recorded an average fuel consumption of just **12 mpg**, which strongly suggests the car was driven very aggressively. My vehicle is a high-performance car capable of 0–60 mph in 3.2 seconds, so it appears someone simply took it out for a joyride before returning it to the compound. That is completely unacceptable, especially when you’re paying a company to look after your vehicle.

Collecting the car was even worse. We were told to call after clearing passport control and were advised it would take around 40 minutes. We ended up waiting almost two hours. When they finally arrived, they didn’t even have my car. Instead, we were loaded into the back of a van with our luggage and driven around 30 minutes to their storage compound to collect it ourselves..

The compound itself was on rough gravel and uneven ground, completely unsuitable for a performance car. When I finally got my vehicle back, the wheels were covered in dust, mud and gravel.

Overall, this was nothing like the convenient “meet and greet” service that was advertised. Poor communication, unexpected charges, misleading information about where my car would be stored, excessive waiting, unnecessary use of my vehicle, and an inconvenient collection process made this a thoroughly disappointing experience. I would not recommend this company.

AVOID MEET & GREET ORANGE CAR PARK! Awful service, waited 1.5h for my car with 2 toddlers in the middle of a car park (not the one I booked).
When I finally got my car 50 miles was gone and mud all over my interior!(I had it valeted before I dropped it off) Multiple people with the same issue including my elderly grandparents and a wheelchair user, turns out our cars were over 30 miles away in the middle of a field not in a secure car park! I paid for meet and greet in orange to avoid long walking with toddlers so being sent to a car park furthest away then waiting over a hour for my car was not what I paid for!! Awful service and communication I had to ring 5 times until my car turned up! Will never use again.

Horrendous please do not use! Pay a few pounds more and save yourselves a stress or you will be late for your flight and waiting almost 2hrs for a pick up from a doddgy field full hardcore and cars squeeezed in! Impossible to speak to anyone, noone cares!

Scammers parking vehicles in a field. Inadequate transport to and from airport. Overcrowded transit buses and long wait times. Local council wants to shut them down for a reason!

DO NOT USE!!!
Awful service, thought the car was stolen when we got back, only managed to recover the car as we found it on the app and walked to where it was parked then unlocked using the app. Had to threaten to call the police to find that they left the key above the tyre. The mobile phones provided was disconnected and the landline worked but the operator said he would call back but never did. Chat GPT helped to find the landline and another mobile phone and the man who answered was super rude and nit st all helpful. Not a meet and greet after all!

AVOID AT ALL COST
Would have given zero stars!
When booking, everything looks very professional. I've booked Meet and Greet before and had had no problems, but this is not a bone fide Meet and Greet Company. When collecting the car, it was filthy. There was mud everywhere and a strange orange liquid running down areas of the car.
Also, when you arrive, they park in the Orange Car Park and you have to pay their fees of £13.00 for Entry then a further £13.00 on Exit.
I CAN'T STRESS ENOUGH - PLEASE DO NOT USE THEM!

DO NOT USE
I had a terrible experience. My car appeared to have been used as a taxi while it was in their possession. When it was returned, it had over 100 additional miles on the clock, almost no fuel left, and all of the carpet mats were heavily soiled.
To make matters worse, the two rear seats had been raised and also were used for extra passengers. clearly suggesting the vehicle had been used to transport extra passengers.
This is completely unacceptable and a serious breach of trust. I entrusted my vehicle to them and expected it to be treated with care and respect. Instead, it was returned in a condition that raises significant concerns about how it was used.
I would strongly advise others to avoid this company.

When I arrived they did not answer my phone a hour .It’s bulshit

Do not book with them, I came back to my car covered in mud and damaged! Not only was the mud in the driver seat, it was also on passengers side and the back! I e-mailed them twice with no response.

AVOID AT ALL COSTS!!

The worst company I've had dealings with. I came home after a 3 days trip to a hole burnt into my passenger seat clearly from a cigarette. As well as this the car stunk of cigarette smoke (I am not a smoker myself!) and chewing gum had been wedged into the passenger side handle!!?

You try to complain and they just ignore you continuously. Would not recommend even to my worst enemy.
Avoid!

I would rate this with ZERO stars if I could.

We parked to pick up family arriving from abroad. It took us over 15 minutes to find an available parking space to park. The machine (for us to pay within 30mins) would not accept cards and was cash only (banana republic?) and there was a queue for over 5 minutes at the exit turnstile to pay and leave.

For this we had to pay £21… 32 minutes including the driving around… for an actual parking time of 12 minutes (and a long walk to the terminal and back).

This is a ripoff. Extortionate. Unwelcoming. Impersonal.

I will not be picking up people from Stansted again.