Parkatairport Anmeldelser 

AWFUL Service. DO Not Park there (customer service operates from India with wrong information to the customers, zero communication skills). Miserable park and coach service. My car has lots of scratches all over the car after 1 week of being parked there while I was on holidays with my family.

One of the worst airport parking experiences I've ever had. I strongly recommend avoiding this company.

When we arrived, we were left waiting around 40 minutes for the shuttle to take us to the airport. There are virtually no customer facilities – no proper indoor waiting area or shelter. It was raining, yet we were expected to stand outside the whole time.

Unfortunately, the return journey was even worse. We called as soon as we landed, only to be told the shuttle would take another 40 minutes to collect us. Standing on the street at midnight with a small child for that long after a flight is completely unacceptable. An airport parking service should make travelling easier, not add unnecessary stress.

The pricing was also misleading. There was no clear indication of an additional £20 transfer fee when we made the booking. We only received an email informing us about this extra charge after we had already paid, which felt like a hidden cost.

The whole experience was disorganised, inconvenient, and showed very little consideration for customers. Long waits, poor communication, inadequate facilities, and unexpected charges are not what anyone expects when paying for airport parking. There are plenty of better-run companies offering the same service. Save yourself the frustration and book elsewhere.

This business operates under several names, including Stansted Cheap Park & Ride, New Farm Parking and Park Pilot Ltd. Companies House records show that Park Pilot Ltd was originally incorporated as Stansted Road Parking Ltd before changing its name to Park Pilot Ltd in May 2025.

I booked through Compare Airport Parkings because the advertised price of £59.94 appeared significantly cheaper than the established airport parking companies.

When I arrived, I was told I had to pay a mandatory £20 per passenger (£10 each way) before they would even accept my vehicle. The booking page merely stated “Airport Levy charges not included”. It did not explain that this was a compulsory per-person charge, nor what the amount would be.

In my opinion, this pricing model makes the headline price appear much cheaper than the amount many customers will actually end up paying. Several other customers arriving at the same time were equally shocked and frustrated after being asked to pay the same unexpected charge.

On my return, I called for collection and was told I could be waiting up to an hour. Fortunately, another airport parking company kindly gave me a lift back to my car. Other passengers were still waiting for the shuttle and were visibly frustrated.

To add insult to injury, my BMW was returned covered in dried mud, despite being clean when I left it.

Between the unexpected compulsory charges, the long wait, the confusing branding and the condition my car was returned in, this was one of the worst airport parking experiences I’ve had. I will never use this business again.

Do not book unless you want to spend hours waiting for a pick up from the airport. They provide a number to call but they kept saying 10 minuets with the bus not turning up after charging you extra for the transfer not included in the booking fee

Absolute scam company, operating under 3 names; Stanstead park & ride, New Farm Parking and PARK PILOT LTD. We booked through comparetheairportparking.com, selecting Stansted Park & Ride but the service was actually operated by New Farm Parking. We were charged an additional £20 on arrival, waited over an hour for collection after landing, staff were rude and confrontational, and our vehicle was returned covered in mud.

How is this company allowed to operate, total scammers. Not until booked and paid does it say there is a transfer charge of £10, not until you arrive do they tell you it's per person, to add insult, they don't even drop you off at the terminal, so the transfer charge is a fraudulent charge. On pick up, waited over an hour when they said 5 minutes , had to walk to pick up location, hotel again. They need serious investigation. Requested to see the following insurance certificates, liability cover, CPC cards or log books, they couldn't produce any , their transfer fees are not clear

Awful. Paid extra to be able to cancel then saw it’s an extra £20 pp for the travel to airport so tried to cancel and even with paying extra there is a £20 cancellation fee

It’s pretty much a scam. They charge you extra for airport transfers and they don’t even bother to collect you on time. If you want hidden extra charges that you must pay on site after you’ve booked and if you fancy waiting 90+ minutes for your transfer then this is for you, otherwise stay away. Your vehicle will be in a muddy field as well and you have to leave your keys! Avoid. In the end you will not save a penny.

Avoid this car park at all costs.

Despite charging an extra £20 for airport drop-off, they don't even take you to the terminal entrance. Instead, you're dropped off near a hotel and left to make your own way to the airport.

The car park itself was a muddy mess. What really concerned me was watching the driver take my car away. He was revving the engine, stalling repeatedly, and honestly looked like someone who had barely driven before. While waiting, I also saw several customers dealing with vehicle damage that had allegedly occurred while their cars were in the company's care.

The key handover kiosk was complete chaos, with poor organisation and long waits.

When I collected my car, it was absolutely filthy. The exterior, including the roof, was covered in mud. Even worse, the interior had mud smeared throughout, including on the seats. The passenger side was particularly dirty, making it obvious that other people had been using my vehicle while it was parked. To add to the mystery, I found Turkish coins left inside the car, which certainly weren't mine.

If I needed to contact the company, that would have been impossible anyway, as the phone number provided on the voucher doesn't exist. There appears to be no way to speak to anyone.

From start to finish, this was a horror show. Poor service, poor vehicle care, poor communication, and absolutely not worth the money.

On Monday 18th May I attended County Court having lodged a civil complaint against Park at Airport.
The CEO Mr Mohammed failed to attend court despite being given due notice and the County Court Judge awarded in my favour.
Mr Mohammed was given 2 weeks to compensate me which he has failed to do. I am therefore now pursuing the matter through the court system. I suggest anyone with a complaint to do the same.

Hidden charges when booking
Car left parked in a field!
Unsafe, fast drive to airport
Refused to collect me from airport until I paid extra
No organisation
Scratches on car on arrival
DO NOT USE!!

Just don’t book here!!!!
Where to start?
1) I paid for the parking online, then in my email confirmation it stated that there may be a levy to pay. On arrival I was charged an additional £20 (this is a per person charge) to cover the cost of getting you by bus to the airport and back. Surely everyone who parks here will need transportation to the airport so why isn’t this added to the cost at time of purchase? This is unfair commercial practice!!
2) I rang in advance, as instructed, from my mobile number and from this they confirmed my reg number. When I arrived, they said I hadn’t called! When they took my car reg they said my car had already been dropped off? What had happened is they had put a different car on the key fob meant for my car. Utter shambles.
3) I then had to wait 35 minutes for the bus to leave for Stansted because they wanted a full bus before departing. This way they made more money!
4) the driver of the bus spent around 5 minutes searching for a different pair of glasses in her bag, swapped over her glasses and put the first pair in a case that the replacement pair had come out of and put them back in her bag all WHILE DRIVING!! She was sitting in the bus for 35 minutes before we left so could have easily done this while stationary!
5) you are not dropped off outside departures but outside the Radisson Blu Hotel, which is a 5 minute walk from departures.
6) when I returned to Stansted, I tried ringing them 7 times to tell them I had arrived and was walking to the collection point. On the 8th time (33 minutes after my first attempt) they answered. The person I was talking to spoke next to no English, was impossible to understand and then he hung up. I was beginning to wonder if I will ever see my car again!
7) after an hour and 15 minutes, the bus arrived. They were clearly waiting until they had a full bus! Without exception, everyone on the bus was complaining and one person said their car app had confirmed that while they were away, their car had been driven four miles!!
9) when we arrived at New Farm I was told I would have to wait because I didn’t call!!!!
I will NEVER use this company again and will be reporting them to trading standards!!

The company is doggy scamers .Don't trust them your car .And the end you will be missing your flight and take a taxi back from the airport. Just doggy people often change their names and put a fake reviews

If I could give minus 100, that would honestly be my score, because even 1 star is far too generous.

The “cheapest” car park advertised is not truly the cheapest at all. Only upon arrival do you discover additional payments are required just to get transported near the airport — not even directly to the terminal, but to a hotel car park located around 10–15 minutes walking distance from one terminal and even further from another.
Unfortunately, that was not the worst part of the experience.
On arrival, passengers are left waiting outside in freezing temperatures with no shelter, no toilets, and no proper organisation. I was travelling with my family and my 2-year-old grandson in zero-degree weather. After a long journey, standing outside with a child and luggage was completely unacceptable.
The shuttle service was chaotic and poorly managed. The driver showed no consideration for families travelling together, even when seats were available. Instead of making sensible decisions about who should board first — especially passengers with imminent departures, children, or elderly travellers — people were simply left behind to wait another 30 minutes despite another bus being available.
The journey itself was uncomfortable and unsafe. Passengers were overcrowded with luggage everywhere, sometimes forced to stand balancing between bags or hold someone else’s suitcase on their knees.
This was not a stress-free airport parking experience. It felt disorganised, uncomfortable, and extremely poorly managed from beginning to end.

Unfortunately, the return journey was just as bad. After an already tiring trip home, passengers were again expected to walk back to the hotel car park carrying luggage. The telephone support handler appeared disorganised and unable to provide clear information about shuttle arrival times, which only added more frustration and confusion after travelling.

This is by far the worst car park where I have ever left my car. What should have been a simple airport parking service became a stressful and exhausting experience from beginning to end.

Drop off date was 10th October 2025 before our flight to Australia via Singapore. After being told to meet them at The Holiday Inn, we received a text telling us to meet them at the Crowne Plaza Hotel. We found the rendezvous point with some difficulty and left our keys with the operatives, along with 4 other car owners. Charged for a shuttle bus to LHR. Collection at LHR 19th November 2025, taken to a secure looking compound and not charged for transfer. Car was fine. Fine notice awaited us on arrival home for ‘illegal parking at Crowne Plaza’! Since escalated to a Crown Court Summons notice and increasing fine from Park Maven. DCB Legal, Runcorn WA7 1UG involved., despite following advice and repeatedly appealed the notice. This is a complete disgrace and I intend to pursue this scam. DO NOT USE THIS PROVIDER under any circumstances.

I would give this a zero if it was an option, this is a scam company, I paid £165 to park my car for a flight at Heathrow Airport, phoned the mobile number which was not in service over and over again, no one at the location we were given so in fear of missing our flight we were told by 2 security guards to just park our car at The Holiday Inn and hope for the best!!! We then had to arrange for a friend to drive up from Swindon to take our car back to his house as we are away for 5 weeks, I am just praying we don’t have a parking fine waiting for us when we get back to the UK. Avoid this company at all costs, SCAMMERS!!!!

I took my car here in September last year to park. I was told to park in the Holiday Inn and we would be shuttle from the Holiday Inn to Heathrow Airport on the way back. We will never picked up by the shuttle bus and were made to make our own way back by taxi and now I’ve just had a parking fine six months later through the door saying I should’ve never parked at the Holiday Inn
DO NOT USE

Avoid at all costs. Was given details to park at Holiday inn. No one there. No answer on the mobile number provided we tried for 45 minutes. In fear of missing our flight we had to make a new booking with purple parking which cost £175 . Be careful this company i believe is scamming people. Wish id read reviews earlier

Complete scam. Now fighting a £170 demand for payment for a ticket when I was parked with them. A##holes.

Would give this 0 if possible. Shuttle bus not running so told to get a taxi that would be refunded. No refund given at the time and flat out no response from email. 5 months later no refund.