splitkb.com Anmeldelser 361

I bought a keyboard, which arrived fine. However, a cable was missing, meaning that I cannot use my keyboard properly, and also a piece was defective.
I contacted them by email over a week ago, and they have not answered yet.
I also talked to them through their discord to which they told that "they were having trouble keeping up" (with the amount of emails I suppose).
I'm very disappointed since I spent a good amount of money on the keyboard.
I don't expect them to be Amazon but I really feel like they don't properly care for their customers.

If the situations gets fixed I will gladly update the review.

Fast shipping! Nothing to complain about my order, great job!

Fast and good delivery! Would recommend

Fair prices, very good quality (transparent shock keycaps) and very fast delivery

Not much to say really. Quality product, solid packaging, and tasty cookie as a bonus too.
I will come back in the future for sure.

Every step of the process of building my first split keyboard was outstanding. Getting the right parts was easy, shipping was fast, the packaging was great, the instructions were incredibly detailed and the parts were of excellent quality.

Excellent kit. The kit constructor made it easy to put together the order so I can finally take the plunge into split keyboards.

Great service, but I would like to have DPD as a possible shipping option

Everything was delivered as ordered. Switches are perfect.

Fast delivery, all components well packaged and ok!

Just a slick and seamless experience. Thanks

Keyboard composer and mostly inter-compatible kits really help with beginner experience.

The maintained official community is great for reaching out for build and config support - official and unofficial.

Plus the actual Customer Support is fast and easy to contact. All responses were within 1 working day and very helpful to a newbie making mistakes.

Absolutely great overall quality.
The service (no communication necessary and very fast delivery) was astonishing.
The quality of the product (lily58) itself is really outstanding (I love it).
I will buy from splitkb everytime again.
Thank you so much for the great experience.

Great Ambient/Nocturnal switches, I was expecting something better than the red 50g switches that I ordered with my new ZSA Voyager, but I was completely blown away with how they feel and sound - they are incredible, feels like typing on a cloud (in a good way!). Splitkb support was also great since I often have difficulty receiving packages where I live but kept in contact with me so everything went smooth. 5 stars!

Nice assortment of more exotic parts for custom keyboards and fast shipping.

The keyboard works, the keyboard is great and the assembly was fun. I have nothing to complain about.

Fast and furious :D Order recieved well packaged. Switches are obviously brand new and in perfect condition. And I even get a mini waffle in addition of these awsome switches.

Made a second big order but this time one of the items I received was defective. I emailed them immediately and I was told they'll keep me in touch as they need to contact a supplier..... and that is the last thing I've heard from them. I've email them multiple times since then for updates and heard nothing back. It's been 3 weeks since my first email and at this point I'm starting accept that I got scammed. Please be cautious and learn from my mistakes.