Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Se mere
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Se mere
Virksomheden har svaret
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Kontaktoplysninger
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
God
347 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
arrived as ordered great cigars
22. september 2021
Besvarelse fra SoloCigars
Greetings Mr. Kelminskas
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
Checking our records regarding your order # SC56181. We noticed that there was a complaint about the cigars stuck in customs. In fact, the corresponding department followed up on his case, sending him the cigars again, as a final resolution.
During this process, we share several emails with you, informing you step by step of the progress of the case and we have records of your responses in our files.
We would love to have you back with us.
I hope this information will be useful. It was a pleasure to serve.
Isnela Solis
Solid Retailer
Great prices, fast shipping and true Cuban cigars can be found here. It's always the fist online site I check.
21. september 2021
Cigars are not authentic
Cigars are not authentic. I won’t be buying from Solo Cigars again.
8. september 2021
Besvarelse fra SoloCigars
Greetings Mr. Mylonas
I hope you are having a great day,
We sincerely apologize for the inconvenience. We work to improve our service.
To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers apply this process to confirm the authenticity of the product upon receipt.
We would have loved to help you through this process and verify the authenticity of the cigars yourself.
I hope this information will be useful. It was a pleasure serving.
Isnela Solis
Cigars arrived in record time
Cigars arrived in record time, under 2 weeks in perfect condition.
7. september 2021
Always a perfect and timely delivery of…
Always a perfect and timely delivery of my order . Thank you once again.
6. september 2021
Dear Sir
Dear Sir,
finally , I just received the cigar box but unfortunately more than
5 Cigars totally damaged.
I am sending you a picture of the damaged cigars.
29. august 2021
Besvarelse fra SoloCigars
Greetings Mr. Maalouf
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
In relation to your request # SC56044, we verify that we try to assist you in all possible ways, requesting explicit documentation of the state of the cigars, but we received a response from you.
We would have loved to receive your response at the appropriate time and solve the problem.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
NO STARS !!!!!
NO STARS !!!!!
I ordered2 boxes of cigars Montecristo Open Eagle and
No STARS..!!!! I ordered Montecristo Open Eagle and Hoya de Monterey La Hoya de San Juan #SC56066 for $541 on July 13th. I was told the order was lost and they didn't have the cigars in stock. THIS IS VERY DISAPPOINTING
SINCE I HAVE A GATHERING OF 20 MEN THAT I WAS TO SUPPLY WITH YOUR CIGARS. You have put me in a VERY BAD situation since I now have to find another supplier , on EXTREMELY SHORT NOTICE!!!!
hoya de Monterey
26. august 2021
Besvarelse fra SoloCigars
Greetings Mr. Melikian
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We apologize for all inconvenience. Regarding your order # SC56066, we verified that it was withheld by customs and we offered you a reshipment of the cigars, as a resolution of the problem.
Unfortunately, due to a global shortage of cigars, we were unable to ship the original cigars to you, so we offer you the option of replacing them with other products with a higher amount set.
As an alternative option, you asked us for a refund, which was made on 01/09/2021.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Délais trop lent !....
Dans l'ensemble les produits sont correct, mais ma dernière commande ne m'a toujours pas été livrée !?....
Délais de livraison trop lent !......
Cordialement. Roger.
16. august 2021
Top of the tops!
As always, great deals, excellence customer delivery, marvelous product quality
16. august 2021
I placed my order for 2 boxes of cigars…
I placed my order for 2 boxes of cigars and recieved them in just under 2 weeks. I have been purchasing cigars from Solo cigars for over 10 years and they have never disappointed me. Always fresh and authentic.
5. august 2021
Pretty good up to now
Pretty good up to now. The only two negative things are that I can"t order wile my package its on transit and I can"t get an invoice to my company,
29. juli 2021
Great service
Great service , great quality and the best customer service coming form Lohanna .❤️❤️❤️
22. juli 2021
Customer service was great
Customer service was great. The cigars are fake Cubans. Different sizes on the Bolivar and labels don't look real at all. Montecristo No 2 had a label upside down. Highly doubt these are real Cubans
13. juli 2021
Besvarelse fra SoloCigars
Greetings Mr. Gatewood
I hope you are having a great day,
Thank you for taking the time to share such a detailed overview of your experience.
We are sorry to hear that we have not met your expectations. To address your concern, I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold them in tax-free markets in Europe for many years, passing all international regulations, complying with tobacco laws.
All boxes come with a unique barcode that you can use to verify authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that you go through this process to confirm the authenticity of your product upon receipt.
We would have loved to guide you through this process.
We look forward to welcoming you back to give you the memorable experience you deserve.
Isnela Solis
Great customer service and support
6. juli 2021
The response is quick and the cigars…
The response is quick and the cigars are in good condition.
23. juni 2021
Besvarelse fra SoloCigars
Greetings Mr. Oshima
I hope you are having an excellent day,
Thank you for taking the time to share such a detailed overview of your experience.
We look forward to welcoming you back to provide you with a memorable experience, as always.
Isnela Solís
The packing from Hungrey shipment is…
The packing from Hungrey shipment is not up to standard!
9. juni 2021
Besvarelse fra SoloCigars
Dear Mr. Wong,
Thank you for your feedback.
We would like to address all of your concerns. Please feel free to send us an email at info@solocigars.com.
We are always at your service!
Kind Regards,
Carolina Arcoa
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