Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Se mere
Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Se mere
Virksomheden har svaret
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Kontaktoplysninger
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4,1
God
347 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra SoloCigars
Dear Mr. Cashel
We hope you are having an excellent day.
We appreciate you taking the time to share your experience with us.
In response to your comment, we are currently facing issues with the payment processor, which is not allowing our customers to process payments on some occasions.
For this reason, we are providing manual payment links to customers, depending on the credit card they are going to use to process the payment. However, we are pleased to see that you were able to successfully complete the payment for your order through our secure payment link.
Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always happy to help!
Thank you for your continued trust in us, and we look forward to fulfilling your order.
Sincerely,
Natalie
Customer service team
this website sale fake cigars
12. november 2024
Besvarelse fra SoloCigars
Dear Mr. Mingbo Hu,
We hope you have a nice day.
We appreciate you taking the time to share your perspective about our products on this platform.
First and foremost, we assure you that all the products we sell are 100% authentic. With years of experience in the industry, we have built a solid foundation of trust with our customers. All our merchandise is sourced directly from official Habanos distributors.
However, we would like to understand the origin of your concern or if there was any issue with your order (e.g., damage, flavor, or another quality-related matter). Such matters could potentially be quality-related, and we are here to assist you further.
We highly value our customers and their satisfaction. Please feel free to contact us directly at info@solocigars.com so we can investigate your concern thoroughly and resolve it in a timely manner.
We are here to help and ensure you have the best possible experience.
Sincerely,
Natalie
Customer Service Team
Five star Company
Great company to deal with I’ve bought from them now a few times we had a problem with one order they promptly replaced it you can order from them with confidence.
8. november 2024
Great cigars at a good price
Great cigars at a good price. Great customer service and very responsive.
6. november 2024
Genuine cigars and excellent…
Genuine cigars and excellent experience!! Most importantly: guaranteed delivery worldwide!! Highly recommended!!
8. oktober 2024
Out of stock issue seems to be a…
Out of stock issue seems to be a problem. Long delay in communication. The message asking about substitute options is confusing. I really can’t tell what quantity you send. Took a long time. It just didn’t go well.
4. oktober 2024
Besvarelse fra SoloCigars
Dear Mr. Farr,
We hope you are having an excellent day.
Thank you for taking the time to share your comments through this platform.
In response to your comment, we would like to clarify that our customer service team informed you on November 4, 2024, about the out-of-stock status of the product you originally purchased. We received your response on the same day, and you selected an alternative product for replacement.
As per our previous communication, we confirmed the product and quantity you chose. Additionally, the options we offered were priced slightly higher than the original product as a gesture of goodwill for the substitution.
We kindly ask that you review this interaction, and we are happy to clarify or assist further if needed. Our goal is to ensure your satisfaction, and we are here to help if you have any additional questions.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Natalie
Customer Service Team
Get your Puros here!
I've been getting great service and prices from SoloCigars since I started shopping with them post-Covid. On my last order, the shipment got lost but SoloCigars found out before I even knew, notified me, and sent me another shipment gratis, which arrived last week on time. definitely will continue shopping with them.
22. oktober 2024
Great price
Great price, fast shipping, excellent communication. How can you sell them so cheap?
17. september 2024
Cigars were fresh and reasonably…
Cigars were fresh and reasonably priced!
Will be ordering again
27. august 2024
Indian head is slightly off centered on…
Indian head is slightly off centered on the band
8. august 2024
Besvarelse fra SoloCigars
Hello, Mr. Kolodziej
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your complaint, we have been in this industry for more than 20 years and so the trust of our customers is strong.
All our merchandise is from official distributors. But, you must keep in mind that the products throughout their production process, are handmade, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time.
The quality of them can be verified when you smoke them and check the unique characteristics of each cigar.
I appreciate it if you could send us an email to info@solocigars.com to provide you with more information on this matter.
Sincerely,
Isnela Solis
Junior Supervisor
Excellent Customer service
26. juli 2024
Tracked
My package arrived right when the tracking app said it would.
It is nice to know so I could be here to sign.
26. juni 2024
The cigars are the wrong color and…
The cigars are the wrong color and taste awful.
Sorry, but true!
29. april 2024
Besvarelse fra SoloCigars
Hello Mr. Gilson
I hope you have a nice day.
I appreciate you taking the time to share your experience as it helps us improve our service.
Addressing your complaint, we must take into account that the type of product we sell is a natural product, whose manufacturing process is exposed to different climatic changes, which can influence its color change. But this does not influence the quality of the product.
Regarding flavor, we always recommend that customers keep the product in a humidor with a humidity of at least 65% for two weeks, and if after this period, you do not feel comfortable with the flavor, you should contact us immediately.
Likewise, as a responsible company that cares about its customers, we will be contacting you by email within the next 72 business hours.
Sincerely,
Isnela Solis
Junior Supervisor
Dette er Trustpilot
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